Unexpected charges can be frustrating, especially when you weren’t anticipating a subscription renewal. This guide is designed to help you navigate the refund process for OneNight Love, detailing who is eligible for a refund and outlining the steps to request your money back efficiently. We aim to provide clear, helpful information to ensure you feel confident in managing your subscription and finances.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your OneNight Love account login details ready, including your username and password.
Transaction ID: Locate the specific transaction ID for the purchase you wish to refund, which can usually be found in your order confirmation email.
Date of Purchase: Note the exact date of your transaction, as this may be required to verify your request.
Proof of Purchase: Gather any email receipts or confirmation messages received after your purchase as proof.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund, adhering to OneNight Love's refund policy.
Communication Records: If applicable, collect any prior correspondence with OneNight Love regarding the issue, including support tickets or chat transcripts.
Payment Method Details: Have the details of the payment method you used, such as the last four digits of your credit card or PayPal account, ready for verification.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
2-4 working days
Wire Transfer
5-10 working days
Mobile Payment
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from OneNight Love
At OneNight Love, users have specific rights and eligibility criteria when it comes to refunds, primarily centered around the unique features of our service. OneNight Love offers a subscription-based platform that allows users to access a variety of dating services. Understanding the nature of these services helps clarify the situations in which users might be eligible for a refund.
Refund eligibility may apply in the following situations:
Subscription Cancellation Prior to Renewal: If a user cancels their subscription before the next billing cycle begins and does not wish to continue using the service, they may qualify for a refund for the upcoming charge.
Service Discrepancy: Users may ask for a refund if they experience significant functionality issues with the service that were not disclosed, affecting their ability to utilize the subscription as intended.
Inactivity Period: If a user chooses not to use their subscription for an extended period but continues to be billed, they might be eligible to discuss account options regarding their unused time.
Gift Purchases: For users who purchase gift subscriptions for others, if the gift recipient does not activate or utilize the service, the buyer may qualify for a refund based on gift policy specifics.
Guaranteed Matches Policy: If the service includes a guarantee on matches and this guarantee is not met during a user’s subscription, there may be avenues for refund eligibility.
It’s important for users to review the specific terms laid out in their account and subscription details to understand how these factors may apply to their individual circumstances at OneNight Love.
Step-by-Step Process to Request Your OneNight Love Refund Like a Pro
If you purchased through OneNight Love.com:
Navigate to the OneNight Love website and log into your account.
Click on the Account Settings option in the top right corner.
Select Subscription Management from the dropdown menu.
Locate the Order History section and find the transaction you wish to refund.
Click on Request Refund next to the appropriate transaction.
In the request form, state that the subscription renewed without notice and you were unaware of the upcoming charge.
Submit your request and wait for a confirmation email.
Check your email for a response within a few days, and follow any further instructions provided.
If you purchased through Apple:
Open the App Store on your iOS device.
Tap your Apple ID in the upper right corner.
Select Subscriptions from the available options.
Locate the OneNight Love subscription and tap on it.
Scroll down and select Report a Problem.
Choose the reason for the refund, preferably “I didn’t authorize this charge”, to imply a lack of consent for renewal.
Complete the form and submit your request for a refund.
Wait for Apple to review your request; typically, you will get an email response shortly afterward.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the top left corner.
Select Subscriptions from the menu options.
Find your OneNight Love subscription on the list and tap on it.
Tap Cancel Subscription and confirm your cancellation.
After canceling, go back and tap on the Order History found in the Account menu.
Find the relevant charge and tap on it to view more details.
Tap on Request a refund and select “I didn’t authorize this charge” to enhance the chance of approval.
Submit your request and check for a response from Google Play.
If you purchased through Roku:
Access your Roku account online via a web browser.
Log in with your credentials and navigate to the Manage Account section.
Locate Your Subscriptions to find the OneNight Love service.
Click on the Cancel Subscription button and confirm your decision.
Visit the Support section or contact Roku support directly.
When reaching out, emphasize that the subscription was not actively used and express a desire for a refund.
Follow any provided instructions to complete your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to OneNight Love for Refund
Script
Copy
Subject: Refund Request – OneNight Love Account [Your Email]
Dear OneNight Love Support Team,
I hope this message finds you well.
I am writing to inquire about a billing situation on my account: [describe reason].
Accordingly, I would like to request a refund in the amount of [Amount]. If necessary, I have attached relevant documentation to support my request.
Please confirm the receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is awaiting verification.
We'll review your request shortly; this status lasts up to 3 business days.
Processing
Your refund is being processed and will be completed soon.
Expect to see the refund reflected in your account within 5-7 business days.
Refunded
The amount has been successfully refunded back to your payment method.
You should see the funds in your account; check with your bank if the funds are delayed.
Partially Refunded
A portion of your initial payment has been refunded.
Check your account for the partial amount returned; contact support for details.
Completed
Your refund has been processed and is fully complete.
Your refund is finalized; no further action is needed from you.
Canceled
Your refund request has been canceled, possibly due to policy issues.
Contact customer support for clarification and possible next steps.
Real User Scenarios: When and How Refunds Were Successfully Claimed
OneNight Love users often navigate various situations regarding subscriptions and account management. Here are a few examples where users successfully claimed refunds, illustrating common scenarios:
Subscription Overlap: A user realized that when they upgraded their subscription plan, they were charged for both their old and new plan during a month of transition. After contacting customer support to clarify the billing, they were promptly issued a refund for the overlapping charge.
Accidental Renewal: One user intended to explore different subscription options but accidentally renewed their existing plan. Upon explaining the situation to customer service and requesting a cancellation of the renewal, they received a full refund for the recent charge.
Service Interruption: During a planned maintenance window, a user was unable to access their account for several days. After reaching out to OneNight Love support regarding the inconvenience, they were granted a refund for that period due to the service interruption.
Plan Downgrade Issue: After downgrading to a less expensive subscription tier, one user noticed they were still charged the higher rate. They contacted customer service to verify the change, and once it was confirmed, they received a refund for the difference in price.
The Easiest Way to Get a OneNight Love Refund
If you're frustrated trying to get a refund from OneNight Love—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with OneNight Love is simple and can help you stay informed about the progress of your request. Follow these steps to efficiently monitor your refund:
Check Your Email: OneNight Love sends updates regarding your refund status directly to your registered email address. Look for emails titled "Refund Update" for the latest information.
Use the Mobile App: If you have the OneNight Love app, you can check your refund status easily. Navigate to the Account section and tap on Order History to view details about your refund.
Visit the Account Dashboard: Log in to your OneNight Love account on the website. Go to the Billing section where you will find comprehensive details about your refund requests and current refund status.
Review Order History: In the Order History section of your account, each order will show its current status, including whether a refund is pending or completed. This section provides transparency regarding the timeline of your request.
Refund Progress Updates: OneNight Love provides specific information about your refund progress, including the estimated processing time. Make sure to note any stated timeframes for when you should expect your funds to be returned.
Check Notifications: Notifications within the app may also alert you to any changes in your refund status. Make sure notifications are enabled to receive timely updates.
FAQ
Refunds for subscriptions at OneNight Love are generally only applicable if cancellations are made within the specified time frame. If a user forgets to cancel on time, the policy typically does not allow for a refund for that billing cycle. We recommend reviewing the terms of service for specific details on cancellation and refund eligibility.
Refunds from OneNight Love typically take 5 to 10 business days to process, depending on your bank or financial institution's policies. Once initiated, you will receive a confirmation email, and the funds should reflect in your account within this timeframe.
If you see a charge but do not have an active subscription, please check your transaction history for any previous purchases or subscriptions that may have been overlooked. To resolve the issue, contact our customer support team with the details of the charge, and they will assist you in clarifying the situation.
If you are unable to obtain a refund directly from OneNight Love, consider reaching out to their customer service for further assistance or clarification on your request. You may also explore escalating your issue within their support system or reviewing your account details for any relevant information that could facilitate the process.
If OneNight Love refuses to issue a refund, you may want to carefully review their refund policy for specific conditions and guidelines. Additionally, consider reaching out to their customer support team again for further clarification or assistance, and ensure that your account details are accurate to facilitate the process.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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