Many users only consider billing when an unexpected charge catches their attention, like an automatic subscription renewal. This guide is designed to clarify how refunds work at OneRent, detailing who is eligible for refunds and providing a straightforward process for requesting your money back. By following these steps, you can navigate the refund process smoothly and efficiently. We aim to ensure you have all the information you need for a hassle-free experience.
What You Should Prepare Before Applying For Refund
Account Information: Your OneRent account email address and login details to access your account.
Transaction ID: The specific transaction ID associated with the payment you are seeking a refund for.
Service Details: Information about the service or property management service for which you are requesting a refund.
Proof of Payment: A copy of the receipt or payment confirmation email showing the transaction details.
Refund Reason: A clear explanation or reason for requesting the refund, describing any issues encountered.
Lease Agreements: Any relevant lease documents or agreements that pertain to the service you are seeking a refund for.
Communication Records: Any email or message correspondence with OneRent regarding your service or refund request.
Identification: A form of identification, if required, to verify your identity as the account holder.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 business days
Debit Card
5-7 business days
ACH Transfer
3-5 business days
eCheck
3-5 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from OneRent
At OneRent, we strive to create a seamless property management experience for both landlords and tenants. Users may have specific rights regarding refunds based on their interactions with our services. Understanding the context of your account status and service utilization is key to determining eligibility for any refunds.
Subscription Cancellation: If a subscription for property management services is canceled prior to the billing cycle, users may qualify for a refund of the unused portion of their subscription fee.
Service Not Rendered: In situations where a scheduled service related to property maintenance or management is not delivered as agreed, users might be eligible for a refund for that specific service.
Incorrect Billing Amounts: Users may inquire about discrepancies in billing amounts for any property-related charges. If an incorrect billing amount is identified, this situation may warrant a refund adjustment.
Technical Issues: If users experience significant technical issues that prevent access to OneRent's services, they might be eligible for a prorated refund for the affected period.
For specific inquiries or clarifications regarding potential refunds, users are encouraged to check their account management section or contact OneRent's customer support for assistance.
Step-by-Step Process to Request Your OneRent Refund Like a Pro
Navigate to the Account Settings section, usually found at the top right corner of the page.
Select Billing History from the dropdown menu.
Locate the specific subscription or bill you want a refund for.
Click on Request Refund next to the relevant transaction.
In the message box, mention that the subscription renewed without notice.
Submit your request and wait for a confirmation email regarding the status.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the subscription for OneRent.
Select Cancel Subscription if necessary, and then tap on Report a Problem.
Choose the appropriate refund reason and include a note that emphasizes the account was unused.
Submit your report, and check for an email response from Apple regarding the refund status.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find and select the OneRent subscription.
Tap on Cancel Subscription if needed, followed by Report a Problem.
State that your subscription renewed without notice and submit your request.
Wait for a confirmation email from Google Play with the refund decision.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Streaming Channels, then My Channels.
Highlight the OneRent channel and press the Star (*) button on your remote.
Select Manage Subscription.
Select Cancel Subscription and confirm.
Go to Roku Support online and fill out the refund request form.
In the request, mention that the subscription renewed unexpectedly.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of [Amount] related to this matter. Please find attached documentation to support my request.
I would appreciate it if you could confirm the receipt of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet reviewed.
Your request is being processed, and you will be notified once it is under review.
Processing
Your refund is currently being evaluated by our team.
Please allow up to 3-5 business days for this stage to complete.
Refunded
The full amount of your refund has been processed.
Funds should appear in your account within 5-7 business days.
Partially Refunded
A portion of your requested refund has been approved.
You will receive the agreed-upon amount shortly, and future inquiries can be directed to our support team.
Completed
The refund process is finalized, and all transactions are complete.
Your refund has been successfully processed, and no further actions are needed on your part.
Canceled
Your refund request has been canceled and will not be processed.
Please contact support if you believe this is an error or if you wish to resubmit your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Understanding how refunds work at OneRent can assist users in navigating their account management effectively. Here are some scenarios where customers successfully received refunds:
A User Adjusted Their Rental Agreement: A tenant needed to change their rental start date due to a scheduling conflict. After communicating with OneRent's support team and confirming the new date, they received a pro-rated refund for the days they no longer required the service.
Service Interruption During Maintenance: A homeowner experienced a temporary suspension of property management services while OneRent performed necessary maintenance. Upon notifying OneRent, they were issued a refund for the period without service, ensuring their satisfaction.
Subscription Plan Change: A user decided to upgrade their property management plan for additional features. After realizing they could continue with their existing plan without needing the upgrade, they contacted OneRent customer service. The team promptly processed a refund for the difference in pricing, aligning with their initial needs.
Billing Error Resolution: A customer noticed an unexpected charge related to late fees due to a system error. Upon reaching out to OneRent, they explained the situation and provided relevant details. The support team confirmed the error and issued a swift refund, clarifying the user’s account status.
The Easiest Way to Get a OneRent Refund
If you're frustrated trying to get a refund from OneRent—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with OneRent is a straightforward process, designed to keep you informed every step of the way. By following these tips, you can efficiently monitor your refund progress and stay updated on any changes.
Check Your Email: OneRent communicates refund updates through email notifications. Look for emails with the subject line "Refund Update" to find detailed information about your refund status.
Use the OneRent Mobile App: If you have the OneRent app installed, you can track your refund directly from your mobile device. Navigate to the "Account" section and select "Order History" to view your recent transactions and their refund statuses.
Visit Your Account Dashboard: Log in to your OneRent account on the website. From the dashboard, head to the "Billing" section where you can view all transactions, including those that are pending refunds.
Monitor the Order History: In your account settings, the "Order History" tab provides a comprehensive view of your past orders and their current statuses. This is where you can find specific details about any impending refunds.
Understand Refund Progress Updates: OneRent's system provides clarity on where your refund stands, including whether it is approved, pending, or processed. Keep an eye out for these statuses in your email or app notifications.
Utilize the Support Center: If you're unable to find the information you need, visit the OneRent Support Center for additional assistance. They often provide FAQs related to refunds that might help clarify your concerns.
FAQ
If you forget to cancel your subscription on time, unfortunately, refunds are generally not available as per our policy. We recommend reviewing your account details regularly to keep track of your subscription status. If you have any concerns or specific circumstances, please reach out to our customer support for assistance.
Refunds from OneRent typically take 5 to 10 business days to process after the refund request has been approved. The exact time may vary depending on your bank or financial institution's processing times.
If you notice a charge but do not have an active subscription with OneRent, please review your account to ensure that all details are accurate. You can then reach out to customer support for assistance by providing the charge details, and they will help clarify the situation and explore possible resolutions.
If you are unable to receive a refund directly from OneRent, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within OneRent's support system to ensure your concerns are addressed. Additionally, reviewing your account details may provide helpful insights into your situation.
If OneRent is unable to issue a refund, it may be helpful to review their refund policy for specific guidelines and criteria. Additionally, you can reach out to their customer support team again to clarify any misunderstandings or seek further assistance. Checking your account details for any relevant transaction information might also provide insights into your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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