Unforeseen charges can often catch users off guard, especially when it comes to automatic subscription renewals. If you find yourself facing a charge from OneSignal and are unsure how refunds work, this guide is here to help. We will clarify eligibility for refunds and outline the simple steps needed to request your money back efficiently. Our goal is to ensure you feel supported and informed throughout the refund process.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your OneSignal account email and the associated account ID readily available.
Transaction ID: Locate the transaction ID of the charge you are disputing to streamline the refund process.
Service Details: Clearly specify the plan or subscription level (e.g., Free, Pro, Enterprise) you are currently using and are requesting a refund for.
Proof of Payment: Gather receipts or payment confirmations that show the date and amount charged for your OneSignal subscription.
Refund Reason: Prepare a concise explanation for why you are seeking the refund (e.g., service dissatisfaction, unauthorized charge, etc.).
Communication Logs: Compile any correspondence with OneSignal support regarding this issue for reference.
Usage History: Be ready to provide any relevant analytics or usage reports that may support your case for a refund.
Cancellation Confirmation: If applicable, keep records of any cancellation requests or confirmations submitted to OneSignal.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from OneSignal
Users of OneSignal are encouraged to understand their rights regarding refunds as it pertains to their subscription and service usage. OneSignal provides a robust platform for push notifications, which operates on a subscription model. While our users are entitled to a clear understanding of when refunds may be applicable, it's essential to consider various scenarios that could influence eligibility based on individual account situations.
Service Downtime: Users may explore refund eligibility if they experience significant service downtime that affects their push notification capabilities, impacting their business operations directly.
Billing Discrepancies: If users notice inconsistencies in their billing—such as unexpected fees or incorrect subscription tier charges—they may inquire about possible adjustments or refunds.
Subscription Changes: Users who have upgraded or downgraded their subscription and find they were billed incorrectly for the previous tier may be eligible for a refund related to the billing of the old tier.
Unintentional Account Issues: In circumstances where users are unable to access their accounts due to technical issues related to OneSignal’s platform, they may discuss potential refunds for unused service time.
Non-Usage of Services: Users who find that they did not utilize the services as intended may wish to explore options for refunds, particularly if the service did not meet their requirements as outlined in the service description.
Each of these situations requires individual review and consideration based on the specific circumstances presented. Users are encouraged to reach out to OneSignal's support team for personalized assistance regarding their refund inquiries and to understand their specific account conditions better.
Step-by-Step Process to Request Your OneSignal Refund Like a Pro
If you purchased through OneSignal.com:
Log in to your OneSignal account.
Navigate to the 'Billing' section in the dashboard.
Locate the 'Past Invoices' area and find the invoice associated with the charge.
Select the invoice to view more details.
Click on the 'Request Refund' button displayed on the invoice page.
In the request form, mention that the subscription renewed without notice.
Submit the request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your OneSignal subscription.
Tap on Cancel Subscription (if required) before proceeding.
Visit the Report a Problem website (https://reportaproblem.apple.com).
Sign in with your Apple ID and locate the relevant charge.
Click on Report, then choose Request a Refund.
Mention that the account was unused and request a refund for clarity.
Submit your refund request and await confirmation via email.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines in the top-left corner).
Select Account.
Scroll down and tap on Purchase History.
Find the OneSignal subscription in the list.
Tap on it, then choose Report a Problem.
Select Request a Refund.
In the comments, mention that you did not receive notice prior to renewal.
Submit your request and look out for an email confirmation.
If you purchased through Roku:
Go to Roku.com and sign in to your account.
Click on My Account.
Select Manage Your Subscriptions.
Find and select the OneSignal subscription from the list.
Click on Unsubscribe to disable future charges.
Visit the Roku Support page.
Locate the Chat or Email support options and initiate a conversation.
Mention that the subscription renewed without a notification to support.
Request a refund and provide any necessary details they ask for.
Complete the interaction and monitor your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my OneSignal account. [describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached relevant documentation for your review.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting approval.
Your request is in process; please allow additional time for evaluation.
Processing
The refund is currently being processed by our system.
Refund processing typically takes 3-5 business days.
Refunded
The refund has been successfully completed and the funds returned.
You should see the amount credited back to your original payment method shortly.
Partially Refunded
Only part of the refund request has been granted.
Review the details of the transaction to understand the credited amount.
Completed
All refund processes have been finalized and the transaction is closed.
Your account has been updated; no further actions are required.
Canceled
The refund request has been canceled by the user or the system.
You will not receive a refund; please contact support for further inquiries.
Real User Scenarios: When and How Refunds Were Successfully Claimed
OneSignal provides a range of services to enhance user engagement through notifications and messaging. Here are some real user scenarios where customers successfully claimed refunds:
Subscription Plan Change: A user initially subscribed to the Premium plan but decided to downgrade to the Free plan after discovering that the features offered were more than sufficient for their needs. After contacting support for clarification on the billing cycle and requesting a refund for the unused days of the Premium plan, they successfully received a prorated refund.
Accidental Subscription Renewal: A small business owner intended to switch off auto-renewal settings for their OneSignal subscription but inadvertently missed the setting. Upon realizing the renewal charge had occurred, they reached out to customer support, explained the situation, and were granted a full refund, affirming their choice with the desired adjustments made to their account.
Seasonal Campaign Adjustment: Following a significant drop in user engagement during a planned campaign, a marketing manager evaluated their current OneSignal subscription's features. They determined they did not require additional credits they had previously purchased. By contacting support with a clear explanation of their needs and adjustments to their campaign, the manager was able to receive a refund on their excess credits.
Billing Inquiry for Additional Features: A user wanted to explore additional advanced features offered by OneSignal but noticed an unexpected charge for these features in their billing statement. After inquiring about the charge and acknowledging a misunderstanding about their chosen plan's inclusions, support helped rectify the situation, issuing a refund for the mistakenly applied feature charges while ensuring they retained the services best suited to their current goals.
The Easiest Way to Get a OneSignal Refund
If you're frustrated trying to get a refund from OneSignal—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently is crucial for merchants using OneSignal. Here are specific steps to stay updated on your refund progress:
Email Notifications: OneSignal sends email updates whenever there is a change in your refund status. Ensure you check your inbox for messages from OneSignal indicating whether your refund has been approved, processed, or completed.
Account Dashboard: Log in to your OneSignal account and navigate to your Billing Section. Here, you can find detailed information about your refund requests, including the status and any related timestamps.
Order History: In the Order History tab of your account settings, you can view all past transactions and their corresponding refund statuses. Look for specific flags indicating refund approvals or pending statuses.
In-App Notifications: OneSignal may also send in-app notifications. Keep an eye on the notification icon while logged into your account to receive real-time updates about your refund.
Support Tickets: If you have additional questions about your refund, consider opening a support ticket within the OneSignal platform. This can lead to personalized assistance, allowing you to track your refund inquiries effectively.
FAQ
Unfortunately, OneSignal's policy generally does not allow for refunds if a subscription is not canceled before the renewal date. It's always a good idea to keep track of your billing schedule, and our support team is here to help you manage your account effectively.
Refunds typically take 5 to 10 business days to process, depending on your bank or financial institution. Once initiated, the refund will appear on your account statement as soon as the processing is complete. Please keep in mind that processing times may vary.
If you see a charge but do not have an active subscription, please check your payment history for any previous subscriptions or trial periods that may have ended. You can also contact OneSignal's support team with your account details for assistance in resolving the issue.
If you are unable to obtain a refund directly from OneSignal, you can consider contacting their customer service team again for further assistance. Additionally, you may want to escalate your inquiry within OneSignal's support system to ensure your concerns are thoroughly reviewed. Checking your account details for any relevant information that might assist your case could also be beneficial.
If OneSignal refuses to issue a refund, you may want to review their refund policy for clarity on their terms. Additionally, consider reaching out to their support team again to discuss your situation further or check your account details to ensure all information is accurate.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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