Billing matters often come to the forefront only when an unexpected charge catches users off guard, such as an automatic subscription renewal. This guide aims to demystify OneSignal's refund process, outlining who is eligible for a refund and providing clear steps to request your money back swiftly. Whether you have questions about your billing or need assistance navigating the refund request, we're here to help you understand the process and make it as seamless as possible.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your OneSignal account email and username readily available.
Subscription Type: Specify whether you are on a free trial, monthly, or annual plan, along with the details of your subscription.
Transaction ID: Locate the transaction ID from the payment confirmation email or your account billing history.
Proof of Payment: Gather proof of payment such as a receipt or bank statement showing the OneSignal charge.
Refund Reason: Clearly articulate the reason for your refund request, detailing any issues you encountered with the service.
Date of Transaction: Note the exact date of the transaction for which you are requesting a refund.
Service Usage: Document any usage of OneSignal services, including the number of notifications sent or other relevant analytics.
Previous Communication: Include any prior communication you’ve had with OneSignal’s support regarding this issue.
Compliance with Refund Policy: Review OneSignal’s refund policy to ensure your request aligns with their terms.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-10 working days
PayPal
3-5 working days
Apple Pay
5-10 working days
Google Pay
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from OneSignal
OneSignal provides users with a powerful and flexible platform for push notifications, email marketing, and customer messaging services. As with any subscription-based service, understanding your rights regarding billing and potential refunds is important for managing your account effectively.
Users may find themselves in several situations where they might be eligible for a refund, depending on their account activity and how they utilize OneSignal's services. Below are some scenarios that may qualify for a refund:
Unused Quota or Credits: If you have purchased a plan that includes a set quota of messages or notifications that you did not use during the billing period, you may qualify for a partial refund for the unused services.
Plan Downgrade: If you decide to downgrade your subscription plan, any difference in billing that results from the change, applicable for the remaining billing cycle, may be eligible for a refund.
Service Cessation: In the event that OneSignal temporarily halts service or experiences a significant outage affecting your account's capabilities, you could be eligible for a refund proportional to the duration of the service interruption.
Billing Errors: If there are discrepancies in your billing amount that need clarification, resolving these situations could lead to a refund if an adjustment is warranted.
Account Closure: If you close your OneSignal account and have any prepaid service that extends beyond the date of closure, this may also lead to an eligibility for a refund of the unused services.
It is recommended to review the specific terms of service and contact OneSignal support for personalized assistance regarding any potential billing inquiries and refund eligibility based on your unique account circumstances.
Step-by-Step Process to Request Your OneSignal Refund Like a Pro
If you purchased through OneSignal.com:
Visit destinypds.com.
Scroll to the bottom and click on "Support".
Select "Contact Us" from the menu.
Choose "Billing and Account Inquiries" from the options provided.
Fill out the contact form with the following:
Your Name
Your Email
Subject: Refund Request
Message: Mention that the subscription renewed without notice and you would like a refund. Emphasize that the account was unused during this period.
Submit the form and await a response.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your destinypds.com subscription in the list.
Tap on the subscription and choose "Report a Problem".
Follow the prompts selecting Request a Refund as the reason.
For your message, say that the subscription renewed without notice and you didn’t use the service.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Account.
Tap on Purchase History.
Find the destinypds.com subscription and tap on it.
Tap on Refund if available or select Report a problem.
In your message, clearly state that the subscription renewed without notice and it was not used.
Submit your refund request.
If you purchased through Roku:
Go to my.roku.com and sign in to your account.
Navigate to the Manage Account tab.
Click on Purchase History.
Locate your destinypds.com subscription.
Click on Report a Problem link next to the charge.
In the message, state that the subscription renewed without notice and it has not been used.
Follow the prompts to submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of [Amount]. I have attached the relevant documentation for your reference.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is received and is awaiting review.
Please allow up to 3-5 business days for processing.
Processing
Your refund is currently being processed by our team.
Refunds typically take 5-7 business days to complete.
Refunded
The refund has been successfully issued to your account.
You should see the funds reflected in your account shortly.
Partially Refunded
A portion of your item has been refunded, the rest remains active.
Check your account for the refunded amount and your remaining balance.
Completed
The refund process is complete, all funds are returned.
You are all set! Check your email for confirmation.
Canceled
The refund request has been canceled and no action will be taken.
If you wish to resubmit your request, please contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In various situations, users have successfully claimed refunds from OneSignal for specific reasons related to their account management and service subscription. Here are some examples:
Subscription Downgrade: A user decided to downgrade their OneSignal subscription to a lower plan after realizing that their app engagement had decreased. Upon contacting customer support to adjust their billing cycle, they were informed about the unused portion of their previous plan and received a prorated refund for that period.
Unintended Renewal: A customer accidentally forgot to turn off auto-renewal for their OneSignal subscription. After noticing the charge, they reached out to support for clarification on their account settings. The support team helped them adjust their renewal preferences and processed a refund for the recent charge, considering the user's feedback.
Billing Inquiry: A user encountered a discrepancy in their billing related to additional service credits they had purchased but did not fully utilize. After reaching out for clarification, the OneSignal team confirmed the leftover balance and issued a refund for the unspent credits, ensuring customer satisfaction.
Feature Adjustment: A developer found that a particular feature of OneSignal didn't align with their project needs as anticipated. After discussing their situation with OneSignal's support team, they received a refund for a service add-on that they had added but ultimately decided not to use, as a gesture of customer support.
The Easiest Way to Get a OneSignal Refund
If you're frustrated trying to get a refund from OneSignal—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with OneSignal is straightforward and efficient. Here are some specific tips to help you stay updated on your refund:
Check Your Email: OneSignal sends automated email updates regarding the status of your refund. Look for emails with the subject line 'Refund Update' which will provide you with the latest information about your refund process.
Account Dashboard: Log in to your OneSignal account and navigate to the Billing Section. Here, you can find detailed information about all your transactions, including any pending refunds.
Order History: In the Order History tab of your OneSignal account, you can track the status of your refund requests. Each entry will provide the current status, whether it's under review, processed, or completed.
In-App Notifications: If you have the OneSignal mobile app installed, ensure that notifications are enabled. You will receive in-app notifications about your refund status as updates occur, allowing you to stay informed directly from your device.
Customer Support: If you're not receiving updates or need further clarification, reach out to OneSignal's customer support through the Help Center. They can provide additional details on the status of your refund process.
FAQ
If you forgot to cancel your subscription with OneSignal in time, unfortunately, refunds are generally not provided after the billing cycle has started. We recommend reviewing our subscription policies for further details, and reaching out to our support team if you have any specific concerns regarding your account.
Refund processing times can vary depending on your payment method and financial institution. Generally, once a refund is initiated, it may take 5 to 10 business days for the amount to reflect in your account. Please check with your bank or payment provider for specific timelines.
If you see a charge but do not have an active subscription, please check your payment history and confirm the details of your account. If the charge appears to be incorrect, reach out to OneSignal's support team with your account information for assistance in resolving the issue.
If you're unable to secure a refund directly from OneSignal, consider reaching out to their customer service again for further assistance. You may also want to explore escalating your inquiry within OneSignal's support system to ensure your concerns are addressed. Additionally, reviewing your account details for any discrepancies or misunderstandings could provide further clarity.
If OneSignal refuses to issue a refund, you can start by thoroughly reviewing their refund policy to understand the specific terms and conditions. It may also be helpful to reach out to their support team again for clarification or additional assistance. Additionally, double-checking your account details and transaction history could provide insights that may be useful in resolving your issue.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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