How to Get an ONESWEAT Refund

• Order Number: Retrieve your unique order number from your purchase confirmation email.
• Purchase Date: Know the specific date when the order was made, as this may be required for the refund process.
• Account Login: Be prepared to log into your ONESWEAT account, as you may need to verify your identity.
• Payment Method: Have details of the payment method used for the transaction, such as the last four digits of your credit card or the PayPal account email.
• Item Condition: Understand the condition of the item for return, as ONESWEAT typically requires items to be returned in unworn and unused condition.
• Photos: Take clear photos of the item showing any defects or issues, as these may be needed to expedite the refund process.
• Refund Policy Details: Familiarize yourself with ONESWEAT's refund policy to ensure your request aligns with their stipulations.
• Return Shipping Information: Be ready to obtain and use any return shipping label provided by ONESWEAT, if applicable.
• Communication Records: Keep any correspondence with ONESWEAT regarding your order or refund for reference during the application.

*Working days are Monday to Friday, and don't include public holidays.

At ONESWEAT, users have the ability to manage their subscriptions effectively, and understanding the eligibility for refunds is essential for a positive experience. Refund eligibility is typically aligned with the specific nature of ONESWEAT's offerings, which focus on providing fitness and wellness services through a subscription model. Here, we outline situations that may qualify for a refund based on the policies surrounding your account management and service usage.

• Service Cancellation: Users who decide to cancel their subscription prior to the next billing cycle and have not utilized any future services may be eligible for a refund of the most recent charge.
• Technical Issues: If users encounter recurring technical issues that prevent access to the service for an extended period, they might qualify for a refund related to those specific billing cycles.
• Subscription Downgrades: When a user opts to downgrade their subscription level, they may be eligible for a pro-rated refund for the difference in pricing, reflecting the unused services at the higher rate.
• Incorrect Billing: Should there be a situation where the billing does not reflect the agreed-upon subscription plan, users might be eligible for a refund for any discrepancies identified.
• Promotional Trials: Users who sign up for promotional trial periods that do not deliver as promised may qualify for a refund if the expectations set at sign-up are not met.

Each of these situations should be assessed individually to ensure eligibility aligns with ONESWEAT's policies. For any clarifications on your account and potential refunds, contacting customer support can provide tailored assistance based on your unique circumstances.

At ONESWEAT, we understand that sometimes circumstances change, and we're here to help our users navigate their subscription journeys. Below are several scenarios in which users successfully claimed refunds, showcasing the ease with which they managed their accounts.

• Subscription Pause During Injury: Jane, an avid runner, needed to take a break from her fitness routine due to an injury. She reached out to ONESWEAT to discuss pausing her subscription. After clarifying her situation, Jane was able to receive a refund for the remaining days of her billing cycle, allowing her to focus on recovery without financial stress.
• Class Cancellation Scenario: John signed up for a series of fitness classes through ONESWEAT but was unable to attend due to an unanticipated work commitment. When he contacted customer support, they informed him that he could receive a refund for the missed classes, ensuring he only paid for what he could use.
• Accidental Overcharge for Extra Features: Emily accidentally upgraded her subscription to include additional features that she didn't intend to use. Upon realizing the mistake, she promptly contacted ONESWEAT’s support team. They quickly helped her downgrade back to her original plan and processed a refund for the difference in charges.
• Billing Cycle Confusion: Mark was unsure why he had been billed twice in one month. After reaching out for clarification, ONESWEAT reviewed his billing history and confirmed that one of the transactions was an accidental double charge. They promptly refunded the erroneous charge, providing him with clear documentation of the resolution.

Tracking your refund status with ONESWEAT is designed to be straightforward and efficient. By following these steps, you can easily keep updated on the status of your refund.

• Check Your Email Regularly: ONESWEAT sends email notifications throughout the refund process. Be on the lookout for emails that confirm your refund request and provide updates as it moves through processing.
• Use the ONESWEAT Mobile App: If you have the ONESWEAT app installed, navigate to the 'Orders' section. Here, you can find real-time updates on your refunds directly under each order's details.
• Visit the Account Dashboard: Log in to your ONESWEAT account on the website and head to the 'Order History' section. You will see a detailed breakdown of each order, including the status of any refunds requested.
• Check the Billing Section: In your account settings, the 'Billing' section provides insights into any completed refunds, along with the dates and amounts, which can help you track the total amount refunded.
• Review Refund Progress Information: ONESWEAT provides a clear overview of the refund process, including whether it is being processed, approved, or completed, by checking the order history and related notifications.
• Contact Customer Support: If you’re unable to find the information you need, reach out to ONESWEAT's customer support team via the support portal for personalized assistance regarding your refund status.