How to Get an Ongoing subscription Refund

• Account Username: Ensure you have your Ongoing subscription account username ready for verification.
• Subscription Type: Identify the specific subscription plan you wish to request a refund for, such as 'Monthly' or 'Annual'.
• Transaction ID: Locate the unique transaction ID associated with your recent payment, which can be found in your payment confirmation email.
• Purchase Date: Record the date of your last payment to match it with your refund request.
• Reason for Refund: Prepare a clear and concise explanation for the refund request, as required by Ongoing subscription.
• Payment Method: Be ready to specify the payment method used (credit card, PayPal, etc.) for the transaction.
• Proof of Payment: Gather any receipts or bank statements showing the transaction amount and date.
• Account Email: Have access to the email address linked to your Ongoing subscription account for verification purposes.

*Working days are Monday to Friday, and don't include public holidays.

At Ongoing subscription, we prioritize user satisfaction and transparency regarding subscription services. Understanding your rights and the scenarios where you may be eligible for a refund is vital for effective subscription management. Here, we outline the specific situations that may allow you to seek a refund based on your current subscription status and account circumstances.

• Cancellation within the Free Trial Period: If you cancel your subscription during the designated free trial period, you may be eligible for a refund of any charges incurred once the trial ends.
• Service Interruptions: If you experience significant service interruptions that impact your ability to utilize the subscription service, you might qualify for a refund for the affected billing period.
• Account Downgrades: If you downgrade your subscription plan and notice charges that do not reflect your new plan tier within your next billing cycle, you may be eligible for a refund of the difference.
• Billing Errors: In cases where there is a discrepancy in billing that does not align with your subscription agreement, you could apply for a refund for any affected charges.
• Non-Usage of the Service: If you have not utilized the subscription service at all during a billing period and decide to cancel, you may be eligible for a review regarding a refund for that period.

We encourage all users to review their subscription details regularly and reach out with any questions regarding their account status or billing inquiries. Each case will be considered based on its specific circumstances to ensure fair assessment and resolution.

Users often encounter various situations when managing their Ongoing subscription accounts. Here are a few scenarios where users successfully claimed refunds:

• Change in Subscription Needs: A user realized that their subscription plan was too advanced for their current needs after using it for a month. After reaching out to customer support for assistance, they successfully downgraded their plan and received a refund for the unused portion of the higher plan.
• Service Interruption: A subscriber experienced a temporary service outage that lasted several days, impacting their use of the service. After contacting Ongoing subscription’s support team, they were offered a refund for the days the service was unavailable, ensuring they were compensated for the disruption.
• Accidental Subscription Renewal: A user mistakenly renewed their subscription while trying to evaluate their options. Upon discovering the renewal, they contacted customer service, clarified their situation, and were able to receive a prompt refund for the recent charge.
• Billing Clarity Request: A customer noticed an unexpected charge on their statement. After reaching out for clarification, they realized it was for an additional feature they no longer used. The support team helped them cancel the feature and processed a refund for that charge swiftly, resolving their billing concerns.

Tracking your refund status with Ongoing subscription is straightforward and efficient. To stay updated on your refund, follow these specific guidelines to ensure you get the most current information.

• Email Notifications: Ongoing subscription sends out email updates whenever there is a change in your refund status. Look for emails titled "Refund Status Update" to find the latest information. Ensure that your email preferences allow for these notifications to avoid missing important updates.
• Account Dashboard: Log into your Ongoing subscription account and navigate to your account dashboard. Here, you can check the "Order History" section where all transactions, including refunds, are listed. Click on any order to see detailed information about its refund status.
• In-App Notifications: If you use the Ongoing subscription mobile app, make sure to enable push notifications. You’ll receive alerts directly related to your refund status, providing real-time updates right on your device.
• Billing Section: Within your account settings, the "Billing" section provides insights into your recent transactions. This includes any pending refunds. It’s a great place to check for the latest status, as well as any notes related to the refund processing.
• Refund Progress Information: Ongoing subscription provides specific details about refund progress, including when the refund was initiated and the estimated timeline for completion. Keep an eye on the tracking details within your order history for these insights.
• Customer Support: If you have specific inquiries or experience delays, reaching out through the customer support feature in your account can provide assistance. Use the contact options available in the "Help" section to get personalized updates on your refund.