Many users may not give billing much thought until an unexpected charge catches their attention, perhaps due to an automatic subscription renewal. This guide is designed to help you navigate the refund process with OnGuard, ensuring you understand how refunds work, who is eligible, and the straightforward steps to request your money back promptly. With this information, you can approach the refund process with confidence and clarity.
What You Should Prepare Before Applying For Refund
Your OnGuard Account Information: Have your account email and password ready to log in to your OnGuard account.
Transaction ID: Locate the transaction ID associated with the purchase you wish to refund. This is essential for processing your request.
Proof of Purchase: Gather any receipts or order confirmations that you received via email when making your purchase.
Service Details: Specify which OnGuard service or product you are seeking a refund for, including subscription plans or add-ons.
Refund Policy Acknowledgment: Familiarize yourself with OnGuard's refund policy to ensure you meet the eligibility criteria for a refund.
Reason for Refund: Prepare a clear and concise explanation for why you are requesting a refund, as this may be required during the submission process.
Previous Correspondence: If you have had any previous communication regarding the issue, keep those emails or messages handy to provide context.
Billing Information: Have the credit card or payment method used for the transaction ready to expedite processing.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 working days
PayPal
3-5 working days
Bank Transfer
5-10 working days
Apple Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from OnGuard
At OnGuard, we value our users and strive to provide clarity regarding your rights and eligibility for refunds related to our services. OnGuard specializes in offering digital security solutions aimed at safeguarding your personal and business information. Eligibility for refunds may depend on specific situations related to your account and subscription status.
While our goal is to ensure your satisfaction, here are several scenarios where a user may qualify for a refund:
Subscription Cancellations: Users who have opted for a trial or subscription can inquire about refunds if the cancellation was performed within the designated trial period.
Service Downtime: Refund eligibility may apply in instances where a significant disruption in service occurred, affecting the user's ability to access the product as agreed.
Billing Errors: Users may seek clarification on any unexpected charges on their accounts to ensure they reflect the correct subscription plan and duration.
Account Management Issues: If there are circumstances concerning your account management that impact your access to our services, you may explore refund possibilities.
Feature Availability: Users who have paid for premium features that were not delivered as promised may inquire about refund options based on that experience.
We encourage users to reach out to our customer support for more information regarding their specific situations and to better understand their eligibility for refunds related to OnGuard's services.
Step-by-Step Process to Request Your OnGuard Refund Like a Pro
If you purchased through OnGuard.com:
Visit the OnGuard website and log into your account.
Navigate to the Account Settings section.
Select Billing Information.
Locate the Recent Transactions area.
Find the transaction you wish to dispute and click on Request Refund.
In the refund request form, mention that the subscription renewed without prior notice.
Submit your request and check for a confirmation email.
Wait for a response from customer service regarding your refund.
If you purchased through Apple:
Open the Settings app on your iPhone/iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the OnGuard subscription and tap on it.
Scroll down and select Report a Problem.
Choose Bill was not as expected or Did not authorize this purchase.
In your message, state that the account was unused and you did not receive adequate notice for renewal.
Submit the form and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Locate the OnGuard subscription and tap on it.
Choose Cancel Subscription (if necessary).
Then select Request a Refund.
In the refund form, mention that the subscription renewed unexpectedly and you were not able to use the service.
Submit your request and monitor your email for updates.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Click on Transaction History.
Find the OnGuard subscription and click on it.
Select Request Refund or follow the on-screen prompts.
Explain that the subscription renewed without ample notice.
Submit the refund request and await further communication from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
As a customer of OnGuard, I am reaching out regarding my billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm the receipt of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting approval.
Please allow up to 3 business days for us to review your request.
Processing
Your refund is being processed by our system.
Refunds are typically processed within 5 business days. We appreciate your patience.
Refunded
The refund has been successfully processed and your funds are on their way back to your account.
You should see the funds reflected in your account within 3-7 business days.
Partially Refunded
A portion of your order has been refunded.
Check your order details for the refunded amount; any remaining balance will stay active for future use.
Completed
The refund process is complete, and the funds have been successfully transferred.
Your refund is finalized and you can review it in your account statements.
Cancelled
Your refund request has been canceled and no further action will be taken.
If this was an error, please contact our support team to assist you.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At OnGuard, customers often find themselves navigating various situations involving their subscriptions, whether it’s adjusting their plans or resolving billing inquiries. Here are some real user scenarios in which customers successfully claimed refunds while engaging with OnGuard's services:
Subscription Downgrade: A user decided to downgrade their subscription plan midway through the billing cycle. After reaching out to OnGuard’s support team, they initiated the plan change and received a refund for the pro-rated amount of the previous plan, reflecting the remaining days of the billing period.
Service Interruption: During a scheduled maintenance window, a customer experienced a service interruption that lasted longer than anticipated. After reporting the issue, OnGuard provided a full refund for the month, acknowledging the inconvenience caused by the temporary service outage.
Duplicate Subscription Inquiry: A user mistakenly subscribed to two different plans due to confusion during the signup process. OnGuard’s customer service team clarified the subscription details and promptly issued a refund for the second subscription when the customer confirmed the error.
Billing Cycle Clarification: A user was unsure about the billing cycle after making changes to their account settings. Upon contacting support, they received an explanation of the updated billing timeline and a refund for the overlapping days, ensuring they were only charged for the service used.
The Easiest Way to Get a OnGuard Refund
If you're frustrated trying to get a refund from OnGuard—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status through OnGuard is straightforward and efficient. To ensure you stay updated on the progress of your refund, follow these specific tips designed for OnGuard users:
Check Your Dashboard: Sign in to your OnGuard account and navigate to the Order History section in your account dashboard. Here, you’ll find a detailed list of all orders, including their refund status.
Email Notifications: Keep an eye on your email inbox for notifications from OnGuard. You will receive updates regarding your refund progress, including confirmation when your refund has been processed.
In-App Notifications: If you use the OnGuard mobile app, enable push notifications. This way, you will receive real-time updates directly on your device, ensuring you never miss an important update.
Billing Section Insights: Visit the Billing section in your account settings. Here you can see pending refunds and any notes regarding the status of the process.
Customer Support Integration: If you need further assistance, utilize the Support feature within your account to submit a ticket or chat with a representative, who can provide you with specific details about your refund.
FAQ
If you forgot to cancel your OnGuard subscription in time, unfortunately, we are unable to offer refunds for the period that has already been billed. We recommend reviewing our cancellation policy for more details and to ensure timely cancellations in the future.
Refund processing times can vary depending on your bank or credit card issuer. Generally, you can expect to see the refund reflected in your account within 5 to 10 business days after the request has been processed. For the most accurate information, it's best to check directly with your financial institution.
If you notice a charge but do not have an active subscription, please first check the details of your account on our website for any past memberships. If you are still unsure about the charge, we recommend reaching out to our customer support team for assistance in resolving the issue.
If you're unable to secure a refund directly from OnGuard, consider reaching out to their customer service team again for further assistance. Additionally, you might explore escalating your inquiry within their support system to ensure your concerns are addressed. Reviewing your account details and any relevant terms may also provide clarity on available options.
If OnGuard refuses to issue a refund, you may want to review their refund policy to understand the specific terms and conditions that apply. Additionally, consider reaching out to their customer support team again for further clarification or to discuss your situation. It can also be helpful to check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)