While many users often overlook billing details until an unexpected charge catches their attention—such as an automatic subscription renewal—understanding the refund process can be invaluable. This guide is designed to clarify how refunds work for Online Intensive & Marketplace at askiws.com, detailing who is eligible and outlining the straightforward steps to request your money back swiftly. Whether you have questions about your subscription or are seeking a refund, we are here to assist you through the process.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and username associated with your Online Intensive & Marketplace account.
Transaction ID: Locate the transaction ID from your order confirmation email or your account purchase history.
Purchase Date: Note the date when the purchase was made to assist in processing your refund.
Refund Reason: Clearly articulate the reason for your refund request, be it dissatisfaction with content, technical issues, or subscription cancellation.
Supporting Documentation: Gather any relevant evidence such as screenshots, error messages, or communication related to the issue.
Terms and Conditions Review: Familiarize yourself with the specific refund policy outlined by Online Intensive & Marketplace to ensure your request aligns with their guidelines.
Payment Method Details: Have details of the payment method used for the original transaction available for verification purposes.
Course/Service Details: If applicable, include the name of the course or service you are requesting a refund for, along with any relevant purchase details.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Stripe
2-4 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Online Intensive & Marketplace
At Online Intensive & Marketplace, users have specific rights regarding refunds based on the nature of our services and products. As a platform offering digital courses and marketplace access for resources, it's essential for users to understand their eligibility for refunds under various circumstances.
The following situations are relevant for refund eligibility specifically at Online Intensive & Marketplace:
Course Cancellation: If a user cancels their enrollment in a course within a designated period after purchase, they may qualify for a refund. The specific timeframe for eligibility will depend on the course policies detailed at the time of enrollment.
Content Availability: Users might be eligible for a refund if they encounter technical issues that prevent access to course materials, provided that these issues are reported within a reasonable time frame.
Marketplace Purchases: If a digital product purchased from the marketplace does not function as advertised or is incomplete, users could be eligible for a refund. This situation must be validated with supporting documentation regarding the product's issues.
Subscription Services: For users with a subscription model, eligibility for a refund may be considered if they experience continuous accessibility issues that remain unresolved after reporting them to customer support.
Incorrect Billing: In cases where users notice discrepancies in their billing that don't align with the services subscribed to, they might have the opportunity to seek a refund pending review of their account details.
Overall, while each situation will vary based on its specific circumstances, the outlined criteria summarize potential scenarios where users may qualify for a refund from Online Intensive & Marketplace. For precise details, users are encouraged to review the service terms associated with their respective courses or marketplace products.
Step-by-Step Process to Request Your Online Intensive & Marketplace Refund Like a Pro
If you purchased through Online Intensive & Marketplace:
Visit askiws.com and log in to your account.
Navigate to the Account Settings section.
Select Memberships or Subscriptions.
Find the specific subscription you wish to refund.
Click on Request Refund.
In the form, mention your reason for the refund. Include phrases like:
"The subscription renewed without notice"
"The account has been unused for some time"
Submit the request and monitor your email for any updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription for Online Intensive & Marketplace.
Tap on Cancel Subscription if needed, then select Report a Problem.
Choose the issue related to your refund request from the list.
In the description, consider using phrases like:
"I did not intend for this subscription to renew"
"I have not used this service"
Submit the report and await a response from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon in the upper left corner.
Select Account.
Tap on Purchase History.
Locate your purchase for Online Intensive & Marketplace.
Tap on Refund next to the purchase if available.
If not available, select Need help? and choose Request a refund.
In your request, try to emphasize:
"I didn’t mean to renew my subscription"
"This account had no activity"
Submit your request and check your email for updates.
If you purchased through Roku:
Log into your Roku account at roku.com.
Go to the My Account section.
Select Manage Account and then Subscriptions.
Find Online Intensive & Marketplace from the list.
Click on Cancel Subscription if needed.
Navigate to the Help section at the bottom of the page.
Select Contact Us, and choose Billing Issues.
In your message, mention phrases such as:
"I didn't expect the billing to continue"
"I have not used the subscription recently"
Send your inquiry and await a response for your refund request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Online Intensive & Marketplace for Refund
I am writing to request a refund for the amount of [Amount] due to [describe reason].
If applicable, I have attached documentation to support my request.
I would greatly appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet approved.
This means your request is under review. Please allow 3-5 business days for processing.
Processing
Your refund is currently being processed by our team.
Expect your refund to be completed in the next 5-7 business days.
Refunded
The full amount of your purchase has been refunded.
The funds should appear in your account within 5-10 business days depending on your bank.
Partially Refunded
A portion of your original payment has been refunded.
Check your account for the refunded amount; it may take 3-5 business days to process.
Completed
Your refund process is final and has been successfully completed.
No further action is required from your side; the amount should be credited back to you.
Canceled
Your refund request has been canceled.
Please reach out to customer support if you wish to reinitiate your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Online Intensive & Marketplace, users may encounter various situations where they seek refunds due to specific circumstances regarding the services offered. Here are a few realistic scenarios illustrating how customers successfully claimed refunds:
Subscription Adjustment: After realizing that a summer course was conflicting with her work schedule, Jen contacted support to switch her annual subscription to a lower-tier plan. She received a refund for the prorated difference when the change was applied.
Session Cancellation: Mark signed up for a workshop that was ultimately canceled due to scheduling issues. Upon notifying the customer service team, he was promptly refunded his registration fee, allowing him to look for another similar opportunity.
Unutilized Credits: Sarah purchased a package of intensive coaching sessions but was unable to attend due to personal reasons. After reaching out to customer support regarding her unused sessions, she was informed that her credits could be refunded, which successfully covered part of her initial investment.
Content Access Issue: David encountered technical issues that prevented him from accessing the online materials for a course he signed up for. After a brief inquiry with the support team, he received a refund due to the service interruption, enabling him to reinvest that amount into a future course.
The Easiest Way to Get a Online Intensive & Marketplace Refund
If you're frustrated trying to get a refund from Online Intensive & Marketplace—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Online Intensive & Marketplace is straightforward and efficient. Here's how you can stay updated on your refund progress:
Email Notifications: Keep an eye on your email for updates regarding your refund. Online Intensive & Marketplace sends detailed notifications that outline the status of your refund request, including approval or rejection, so ensure your contact details are up-to-date.
In-App Notifications: If you use our mobile app, check the notifications section for instant updates about your refund status. We provide real-time alerts that keep you informed during every step of the refund process.
Account Dashboard: Log into your account and navigate to the Order History section to check the status of your refunds. Each order will display the current refund status, whether it’s pending, approved, or completed, giving you a comprehensive view.
Billing Section Insights: Under the Billing tab in your account settings, you can find detailed information on any refunds processed, including dates and amounts, helping you track your finances effectively.
Progress Updates: Online Intensive & Marketplace provides specific updates throughout the refund process, including the expected date of completion, which can be found in the relevant notifications or dashboard sections.
Customer Support: If you have questions or need additional assistance, reach out to our customer support team directly through the app or website. They can provide specific information on your refund status and any other inquiries you might have.
FAQ
If you forget to cancel your subscription on time, unfortunately, we are unable to issue refunds for the charged period. We recommend reviewing our cancellation policy in advance to help manage your subscription effectively. If you have any further questions or need assistance, feel free to reach out to our support team.
Refund processing times can vary depending on your bank or payment provider, but typically you can expect to see the refund reflected in your account within 5 to 10 business days. If you have not seen the refund after this period, it’s advisable to contact your bank for more specific information.
If you see a charge but do not have an active subscription, please first check your account to confirm your subscription status. If you still have questions, contact our customer support team with the details of the charge, and they will assist you in resolving the issue.
If you're unable to obtain a refund directly from Online Intensive & Marketplace, consider reaching out to customer service again for further assistance. You may also explore escalating your inquiry within their support system to ensure it receives additional attention. Additionally, reviewing your account details and any relevant terms can provide clarity on available options.
If your refund request has been declined, we recommend reviewing our refund policy for specific conditions and guidelines. You may also consider contacting our support team again for further clarification or assistance, or double-checking your account details to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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