How to Get an online therapy program Refund

• Account Details: Have your login credentials for your account on ourrelationship.com ready for verification.
• Subscription Information: Note your current subscription plan, including start date, renewal date, and payment cycle.
• Transaction ID: Find the transaction ID for the payment you wish to refund, which can be located in your account billing history.
• Reason for Refund: Prepare a clear and concise reason for your refund request, as this is often required during the process.
• Session Details: If applicable, note the dates of the therapy sessions you attended and any pertinent feedback provided by the therapist.
• Email Correspondence: Gather any email correspondence related to your sessions or refund request for reference.
• Payment Method: Be ready to provide details of the payment method used, including card type or PayPal information.
• Cancellation Policy: Review ourrelationship.com’s cancellation policy to ensure that you meet all required conditions for a refund.

*Working days are Monday to Friday, and don't include public holidays.

At ourrelationship.com, we provide users with access to online therapy sessions designed to support personal growth and relationship improvement. Understanding your rights and potential eligibility for refunds is important as you navigate our services.

Refund eligibility generally depends on the specific circumstances surrounding your account management and subscription status. Below are situations that may qualify for refunds within our online therapy program:

• Cancellation During Free Trial: If you cancel your subscription within the designated free trial period, you may not be billed, allowing for a full refund of any incurred charges.
• Session Scheduling Issues: If you experience technical difficulties preventing you from accessing scheduled therapy sessions, you might be eligible for a one-time credit or refund for those specific sessions.
• Program Misalignment: If you find that the program does not meet your needs or expectations after the initial sessions, you may inquire about partial refunds depending on how many sessions you have completed and the specific terms of your subscription.
• Billing Errors: Any discrepancies in billing, such as incorrect amounts charged or repeated sessions billed without your consent, can be clarified, and refunds may apply based on the resolution of these inquiries.

If you believe you qualify based on any of these scenarios, it’s advisable to reach out to our support team to discuss your specific situation and explore your options.

In the context of ourrelationship.com, users may encounter various scenarios where they successfully claim a refund due to misunderstandings or changes in their therapy needs. Here are some realistic situations:

• Subscription Cancellation Timing: After subscribing for a three-month plan, a user decided to cancel their subscription within the first week. Upon contacting customer support for clarification on their billing cycle, they learned about the prorated refund policy and successfully received a refund for the unused weeks.
• Accidental Plan Upgrade: A user intended to select a basic plan but inadvertently upgraded to a premium plan during registration. Once they realized the mistake and reached out to support, the team quickly assisted in downgrading the plan and processing a refund for the difference in cost.
• Session Rescheduling Complications: A long-time user needed to reschedule a one-on-one therapy session but experienced technical difficulties on the platform that prevented the change. After explaining the situation, the customer service team recognized the issue and issued a refund for the missed session fee.
• Account Access Issues: A user faced challenges logging into their account due to a forgotten password, leading to missed appointments. After securing access with support, they were granted a credit towards their next month’s subscription as a gesture of goodwill, effectively functioning as a refund for the inconvenience caused.

Tracking your refund status with ourrelationship.com is a straightforward process, designed to keep you informed at every step. By utilizing our communication channels and account features, you can efficiently monitor the progress of your refund.

• Email Notifications: Our team sends out detailed email updates regarding your refund status. Look for emails with the subject line "Refund Update" to stay informed about any developments.
• In-App Notifications: Check the app for any notifications related to your refund. These will appear in the notification section and provide timely updates on your refund request.
• Account Dashboard: Log in to your account dashboard on our website to view the refund status. Navigate to the 'Billing' section, where a dedicated area labeled 'Refund Status' will display the current progress and any pertinent information.
• Order History: In your account, visit the 'Order History' tab. Each transaction will include a status indicator, allowing you to see if your refund is pending, processed, or completed.
• Refund Progress Information: We provide specific updates on what stage your refund is at. You will see whether it's being reviewed, processed, or has been issued, ensuring you're never left in the dark.
• Mobile App Features: If you're using our mobile app, tap on the 'Billing' section for a quick view of your refund status. The app is designed for easy access to all your financial dealings, including refunds.