How to Get an Onramp Refund

• Account Information: Have your Onramp account email and username ready.
• Transaction ID: Locate the specific transaction ID related to the purchase for which you are requesting a refund.
• Purchase Confirmation: Gather your purchase confirmation email, which includes details of the transaction.
• Proof of Payment: Ensure you have a copy of the receipt or statement that reflects the charge.
• Refund Reason: Be prepared to clearly state the reason for your refund request, such as service dissatisfaction or billing errors.
• Subscription Details: If applicable, summarize any subscription specifics or services that are directly related to the refund request.
• Contact History: Compile any previous communications with Onramp support regarding this transaction.
• Documentation of Issues: Collect any relevant screenshots or evidence that support your claim for the refund.

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At Onramp, we strive to provide clarity regarding the rights of users and the circumstances under which they may be eligible for a refund. Our services are designed to support users in managing their investments seamlessly. Consequently, understanding your subscription options and the nature of the services can help clarify any billing inquiries.

Here are some specific situations that might qualify for a refund at Onramp:

• Service Disruptions: If there are significant service interruptions that impact your ability to use Onramp's services as intended, you may be eligible for a refund for the affected period.
• Unsatisfactory Service: If you feel that the service provided does not meet the promised level of quality or fails to perform as described, this may qualify for a refund under our satisfaction guarantee.
• Billing Errors: Any discrepancies in your billing that lead to an incorrect charge may allow for a refund adjustment. Users are encouraged to review their billing statements regularly.
• Refund Requests Based on Subscription Changes: If you have downgraded your subscription plan and believe you were charged for the higher tier beyond the new plan's effective date, this situation might allow for a refund for the difference.
• Specific Promotional Periods: If a promotional rate was advertised and applied incorrectly to your account, this might make you eligible for a refund corresponding to the promotional amount not honored.

If you believe you may qualify for a refund under any of these scenarios, you can reach out to our customer support for further assistance and clarification regarding your specific situation.

Users of Onramp often navigate various account-related questions and services, which can lead to situations where refunds are sought. Below are some realistic scenarios where users successfully claimed refunds from Onramp:

• Subscription Downgrade: A user realized that their Onramp subscription level included features they rarely used. After logging into their account and selecting a lower-tier plan, they noticed the new billing amount hadn’t reflected on their last charge. Upon reaching out to customer support, they were granted a refund for the overage, aligning their payment with the updated subscription level.
• Temporary Service Interruption: During a scheduled maintenance window, a user experienced a temporary disruption in their Onramp service. They reached out for clarification regarding the downtime and were informed about the service restoration. To account for their inconvenience, Onramp initiated a refund for the affected time period, ensuring the user felt valued.
• Accidental Plan Renewal: A user intended to pause their subscription but mistakenly selected the renewal option instead. After noticing the renewal charge on their account statement, they contacted Onramp support for assistance. The support team reviewed the request and promptly issued a refund for the unintended renewal, accommodating the user’s request to pause their subscription instead.
• Billing Date Misalignment: Another user had a billing date that conflicted with their pay schedule, causing difficulty managing their finances. They reached out to Onramp to discuss potential options for adjusting the billing date. After discussing the situation, Onramp provided a one-time refund for the upcoming charge, allowing the user to switch to a more suitable billing cycle.

Tracking your refund status with Onramp is straightforward, thanks to our dedicated tools and communication methods. Follow these efficient steps to stay updated on the progress of your refunds.

• Check Your Email: Onramp sends email notifications for every update regarding your refund status. Look for emails titled "Refund Update" or "Refund Processed" in your inbox.
• Utilize the Onramp App: If you have our mobile app, open it and navigate to the "Order History" section where you can view the status of your refunds in real-time.
• Visit Your Account Dashboard: Log in to your Onramp account and head to the "Billing" section. Here, you will find a detailed view of all transactions, including the status of your refunds.
• Order History Insight: In the "Order History," each order will show a status update for refunds. Look for indicators like "Refund Initiated" or "Refund Completed" for clarity on your current status.
• Check Notification Settings: Ensure your notification settings are enabled in your account settings. This way, you will receive in-app alerts as soon as there’s a change in your refund status.
• Roadmap of Refund Progress: For each refund processing, Onramp provides a timeline showing the stages your refund goes through (e.g., request received, processing, completed). This gives you a clear idea of when to expect your funds back.