It's not uncommon for users to overlook billing details until an unexpected charge catches their attention, often stemming from an automatic subscription renewal. This guide is designed to clarify how Onward refunds work, detailing eligibility criteria and providing step-by-step instructions for requesting a prompt refund. By following these guidelines, you can navigate the process with confidence and ease.
What You Should Prepare Before Applying For Refund
Transaction ID: Locate the unique transaction ID associated with your purchase on Onward.
Account Information: Have your account login details ready, including your registered email address with Onward.
Purchase Details: Gather specifics about the service or product you are seeking a refund for, including purchase date and service type.
Proof of Payment: Keep a copy of your payment receipt or bank statement showing the charge made to Onward.
Reason for Refund: Prepare a succinct explanation for why you are requesting a refund, aligned with Onward's refund policy.
Additional Documentation: If applicable, include screenshots or digital correspondence that support your refund request.
Previous Communication: Compile any prior emails or messages exchanged with Onward customer service regarding this matter.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Onward
Onward provides a tailored subscription service designed to help users streamline their relocation process, including comprehensive moving assistance, coordination, and various resources. While users often derive significant value from these services, there may be circumstances under which a user might question their billing or seek a refund. It’s essential to understand the specific situations that may qualify a user for a refund within the context of Onward’s offerings.
Service Cancellation: If a user has canceled their subscription prior to the next billing cycle, they may qualify for a refund of any unused services that had been billed in advance.
Service Delivery Issues: Should a user experience an issue with a significant component of the service provided, they might be eligible for a refund or a partial credit based on the extent of the service not meeting expectations.
Account Management Adjustments: Users seeking to manage their accounts may find that changes in subscription levels or plans could result in pro-rated refunds for the months not utilized under their current plan.
Billing Clarity Requests: If a user requires clarification regarding their billing statement, this inquiry can lead to potential adjustments if it aligns with Onward's policies for customer satisfaction and resolving account discrepancies.
Each of these situations underscores the need for users to review their account management options thoroughly, ensuring they are well-informed of their eligibility for refunds based on their specific circumstances with Onward.
Step-by-Step Process to Request Your Onward Refund Like a Pro
If you purchased through getonward.com:
Visit the official website at getonward.com.
Log in to your account using your credentials.
Navigate to the Account Settings by clicking on your profile icon in the top right corner.
Select Billing from the dropdown menu.
Locate the section labeled Recent Transactions or Subscriptions.
Identify the item for which you wish to request a refund. Click on Details next to that transaction.
Look for an option that says Request Refund and click on it.
Fill out the refund request form. Use phrases like "the subscription was renewed without notice" or "I did not use the service" to enhance your message.
Submit the form and keep an eye on your email for updates regarding your refund status.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and select the Onward subscription you wish to get a refund for.
Scroll down and tap on Report a Problem under the subscription information.
Choose the appropriate issue from the list, such as "I want to request a refund".
In the comments section, mention "I was unaware of the renewal" or "The subscription was not utilized".
Submit your request and monitor your email for further instructions.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the upper right corner.
Select Payments and Subscriptions.
Tap on Subscriptions.
Find your Onward subscription and select it.
Locate and tap on the Report a Problem option.
Choose "I want a refund" from the available options.
In the message box, emphasize phrases like "The subscription renewed unexpectedly" or "This account was not used".
Submit and wait for a confirmation regarding your refund request.
If you purchased through Roku:
Access your Roku device and navigate to the Home screen.
Scroll down and select Streaming Channels.
Open the Channel Store and find the Onward channel.
Press the Options button on your remote (usually the star button).
Select Manage Subscription.
Choose Cancel Subscription to stop future billing, if necessary.
To request a refund, visit Roku's customer service website.
Find the Contact Us section and fill out a support request.
In your message, clarify "The subscription renewed without notification" or "The account was not used".
Submit your request and check for responses in your email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the necessary documentation regarding this matter.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your attention to this request.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted and is awaiting approval.
You will receive an update within 3-5 business days regarding the status of your request.
Processing
Your refund is currently being processed by our finance team.
Refund processing typically takes 5-7 business days. You can expect an email confirmation once it's completed.
Refunded
The refund has been successfully processed and the amount has been returned to your original payment method.
Check your account for the refunded amount—allow 3-5 days for it to appear.
Partially Refunded
A portion of your refund request has been processed and completed.
You will receive a confirmation for the partial refund, and the remaining balance will be processed as soon as possible.
Completed
Your refund process is complete, and no further actions are required.
You have successfully received your funds, and your transaction history will reflect this.
Canceled
Your refund request has been canceled, either by you or due to non-compliance with our refund policy.
You can contact support for assistance if you believe this is an error or wish to discuss options.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Onward, users sometimes find themselves needing to claim refunds due to various account-related circumstances. Here are some real user scenarios where refunds were successfully claimed:
Service Downtime: A user experienced a temporary interruption in service during a critical project. After reaching out to Onward's support team, they explained the situation and received a refund for the downtime period as a goodwill gesture.
Account Upgrade Confusion: After mistakenly upgrading to a higher-tier subscription, a user quickly realized they only needed the basic plan. Upon contacting customer support within the renewal window, they were able to downgrade and receive a refund for the differential amount charged.
Inadvertent Renewal: A user had set a reminder for their subscription but, due to unforeseen circumstances, missed the cancellation deadline. After explaining their situation, Onward's team processed a refund for the recent charge, allowing the user to continue using the basic features without extra cost.
Payment Method Update: A user updated their payment method but encountered an issue that temporarily charged both the old and new methods. After they reported this confusion, Onward promptly issued a refund for the additional charge, ensuring a seamless transition to the new payment method.
The Easiest Way to Get a Onward Refund
If you're frustrated trying to get a refund from Onward—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Onward is a straightforward process, thanks to the various tools and features we provide to keep you informed. Here’s how to efficiently monitor your refund progress:
Email Notifications: Stay alert for refund updates sent directly to your registered email. Onward will send you a confirmation email once your refund is processed, detailing the amount and expected timeline for completion.
In-App Notifications: If you have the Onward mobile app, check the notifications section. We send push notifications for any changes in your refund status, so make sure you have notifications enabled.
Account Dashboard: Log in to your Onward account and navigate to the Order History section. Here, you can find comprehensive details on your refund status, including any recent changes and notes from our support team.
Billing Section: For a summary of all financial transactions, including refunds, visit the Billing section in your account settings. This will provide an overview of your financial activity with Onward.
Refund Progress Information: We provide real-time updates on your refund. In your Order History, you can see the status, whether it’s pending, processed, or completed, along with the estimated timeline for the funds to reflect in your account.
Merchant-Specific Features: Utilize the Help Center within your account for FAQs and troubleshooting tips related to refund tracking. If further assistance is needed, you can contact customer support directly through the app or website.
FAQ
Unfortunately, if you forget to cancel on time, refunds are not typically available for the subscription fee. We recommend reviewing our cancellation policy for specific details about your plan and reaching out to customer support for further assistance.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once the refund is initiated, you will receive a confirmation email detailing the timeline. Please note that it may vary slightly based on your financial institution.
If you see a charge but don't have an active subscription, please check your email for any confirmation or welcome messages from Onward, as this might provide clues about the charge. If you still believe there's an issue, contact our support team through the help section on our website for assistance in resolving the matter.
If you're unable to obtain a refund directly from Onward, consider reaching out to their customer service team for further assistance. You may also explore options for escalating your concern within their support system. Additionally, reviewing your account details and any related terms may provide helpful insights.
If Onward refuses to issue a refund, the first step is to carefully review their refund policy to understand the terms and conditions that apply. You may also consider reaching out to their customer support team again for further clarification or to discuss your situation in more detail. Additionally, check your account details for any relevant information that might assist in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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