Many users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to provide clear and concise information on how ONYX + ALABASTER COF manages refunds, who qualifies for them, and the straightforward steps to request your money back quickly. Our aim is to ensure that you have all the necessary resources to navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Keep the email confirmation you received after placing your order, as it contains vital information about your purchase.
Transaction ID: Locate the unique transaction ID associated with your order, which can be found on your receipt or confirmation email.
Purchase Receipt: Have a copy of the receipt ready, which outlines the items purchased and their costs.
Account Information: Log in to your ONYX + ALABASTER COF account to access your order history for reference.
Reason for Refund: Be prepared to specify the reason for the refund request, whether it's a product defect, incorrect item, or dissatisfaction with your purchase.
Photos or Proof: If applicable, gather photos of the product, especially if there are quality issues or errors in your order.
Return Shipping Confirmation: If returning products, retain the shipping label and tracking information to confirm that you've sent the item back.
Contact Information: Ensure you have updated contact details available in case ONYX + ALABASTER COF needs to reach you for additional information.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Gift Cards
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ONYX + ALABASTER COF
At ONYX + ALABASTER COF, customer satisfaction is a priority, and we understand that there may be situations where users seek clarification about their eligibility for refunds. ONYX + ALABASTER COF offers a variety of coffee products and services, including subscription services and individual orders. Understanding the eligibility criteria for refunds is important for managing your account and ensuring a satisfactory experience.
The following situations may qualify for refunds from ONYX + ALABASTER COF:
Subscription Cancellations: If a subscription is canceled ahead of the next billing cycle, users may be eligible for a refund for any unfulfilled orders scheduled for that billing period.
Product Quality Issues: In the event that a product does not meet quality expectations, such as being damaged during delivery or not matching the description provided, users might explore options for a refund.
Order Errors: If an order is fulfilled incorrectly, such as receiving the wrong product or incorrect quantities, users could be eligible for a refund to rectify the situation.
Subscription Modifications: Users who modify their subscription before the next billing cycle might have scenarios where they can receive a refund for any changes made to their upcoming order.
Billing Duplication: In case of a billing issue where a subscription fee is charged more than once in a cycle, users may be eligible for a refund for the additional charge.
It is recommended that users review their account management options and reach out to ONYX + ALABASTER COF's customer service for further assistance regarding specific situations that may qualify for refunds.
Step-by-Step Process to Request Your ONYX + ALABASTER COF Refund Like a Pro
If you purchased through ONYX + ALABASTER COF.com:
Visit oacoffeelounge.com.
Scroll to the bottom of the page and click on Contact Us.
Fill out the form, making sure to include:
Your name
Your membership or subscription details
The date of the charge
A message stating that you wish to request a refund because the subscription renewed without notice or was unused.
Submit the form and wait for a confirmation email from customer support.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top (your name).
Select Subscriptions.
Find and tap on the ONYX + ALABASTER COF subscription.
Scroll down and tap on Report a Problem.
Select Request a Refund and choose a reason such as "The subscription renewed without notice" or "I did not use the service".
Follow the prompts to submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions and then tap Subscriptions.
Find the ONYX + ALABASTER COF subscription and select it.
Tap Cancel Subscription and then choose Request a refund.
Choose a reason such as "I didn’t recognize this charge" or "The subscription was unused".
Complete the process and submit your refund request.
If you purchased through Roku:
Go to my.roku.com and sign in with your username and password.
Select Manage your subscriptions.
Locate the ONYX + ALABASTER COF subscription and select Unsubscribe.
Contact Roku support via the Help section on their website.
Request a refund, mentioning that the subscription renewed without your consent or was not used.
Provide any relevant purchase details for better assistance.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached any relevant documentation for your reference.
I kindly request confirmation of the refund within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Your request is under review, and you will be updated once it's processed.
Processing
Your refund is currently being processed by our team.
Please allow up to 5 business days for the refund to be completed.
Refunded
Your refund has been successfully issued.
You should see the amount credited back to your account within 5-7 business days.
Partially Refunded
A portion of your refund has been processed.
This may occur if only part of your order is eligible for a refund.
Completed
Your refund process is complete with no further actions needed.
You're all set! The refund has been processed in full.
Canceled
Your refund request has been canceled.
Please check your email for any communication regarding this status.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At ONYX + ALABASTER COF, customers often engage with our services in various ways, leading to scenarios where refunds can be processed effectively. Here are a few examples of real user scenarios:
Subscription Downgrade Request: A customer realized that their coffee subscription was too large for their needs. After contacting our support team, they successfully downgraded their plan and received a partial refund for the difference in billing.
Delivery Delay Resolution: A user experienced an unexpected shipping delay with their coffee order. After reaching out to customer support, they were issued a refund for the expedited shipping charges, which they had selected initially.
Product Quality Concern: A customer received a bag of coffee that did not meet their quality expectations. They contacted ONYX + ALABASTER COF to discuss the issue and received a refund for the item after following our hassle-free return process.
Accidental Extra Order: A customer mistakenly placed two orders for the same subscription box. After realizing the error, they contacted customer service and successfully received a refund for one of the duplicate orders, ensuring they only received the intended shipment.
The Easiest Way to Get a ONYX + ALABASTER COF Refund
If you're frustrated trying to get a refund from ONYX + ALABASTER COF—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ONYX + ALABASTER COF is a straightforward process. Here are some efficient ways to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for notifications from ONYX + ALABASTER COF. They send automatic updates regarding your refund status, including when it has been processed and any relevant timelines.
Account Dashboard: Log into your account on the ONYX + ALABASTER COF website. Navigate to the Order History section in your account dashboard, where you can view your recent purchases and their refund status clearly marked.
In-App Notifications: If you have the ONYX + ALABASTER COF mobile app, check for in-app notifications regarding refunds. The app provides real-time updates that can help keep you informed about the progress of your refund.
Refund Progress Information: ONYX + ALABASTER COF provides detailed information about the refund process, such as the reason for the refund, the amount being returned, and the expected time frame for completion. Make sure to review this information in your order history.
Customer Support: If you have any questions or need further assistance, contact ONYX + ALABASTER COF's customer support through the contact page on the website. They can offer additional details regarding your specific refund situation.
FAQ
If you forget to cancel your order on time, we typically cannot issue refunds due to our policy on timely cancellations. However, we encourage you to reach out to our customer service team, as they may be able to assist you based on your situation.
Refunds typically take 3 to 5 business days to process after they have been issued. However, the exact time it takes for the funds to appear in your account may vary based on your bank's processing times. If you have any concerns, feel free to reach out to your financial institution for more details.
If you see a charge but do not have an active subscription, please first check your account to verify your subscription status. If you still have questions, contact our customer support team directly for assistance in clarifying the charge.
If you are unable to secure a refund directly from ONYX + ALABASTER COF, consider reaching out to their customer service team again for further assistance. You may also explore escalating your inquiry within their support system to ensure your concerns are addressed. Additionally, reviewing your account details might provide helpful insights into your transaction.
If ONYX + ALABASTER COF is unable to issue a refund, you might consider reviewing their refund policy to ensure all requirements have been met. Additionally, reaching out to customer support for clarification or assistance might provide further insight. It's also helpful to double-check your account details to confirm that all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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