How to Get an OOLY's mailing list Refund

• Order Number: Locate your unique order number from your confirmation email or your OOLY account.
• Proof of Purchase: Keep your purchase receipt or any payment confirmation that shows the transaction was completed through OOLY.
• Email Address Associated with Account: Ensure you have the email used for your OOLY account to facilitate the refund process.
• Reason for Refund: Prepare a brief explanation detailing why you are requesting the refund, referencing any issues with the product or service.
• Photos of the Product (if applicable): If the refund relates to a product issue, take clear photos that support your claim.
• Date of Purchase: Note the specific date when the purchase was made, as this may be required for processing your refund.
• Transaction ID: If you used a digital payment method, provide the corresponding transaction ID for easier tracking.
• Previous Correspondence: Gather any past emails or messages regarding the issue to streamline communication and reference.
• Subscription Details (if applicable): If your refund is related to a subscription product, include billing frequency and current subscription status.

*Working days are Monday to Friday, and don't include public holidays.

When you subscribe to OOLY's mailing list, you are given access to exclusive updates, promotions, and offers related to OOLY's delightful range of products. Understanding your rights regarding billing and refunds within this mailing list context is essential for ensuring a smooth experience.

Below are scenarios in which users may qualify for a refund or credit consideration associated with their mailing list membership:

• Promotional Offers: If you received a promotional offer via the mailing list but were not able to redeem it within the specified timeframe, you might be eligible for a review regarding your discount or promotional application.
• Product Availability: In situations where a notification about a limited-time offer was mistakenly sent out regarding unavailable products, users may qualify for a refund on any related order placed in good faith based on the mailing list communication.
• Incorrect Billing Information: If there is a discrepancy in your billed amount that is not aligned with what was communicated through the mailing list, you could inquire about eligibility for a refund based on the difference.
• Subscription Expiration: Should you encounter a misunderstanding related to the subscription duration communicated via the mailing list, you might explore options for a prorated refund for any misunderstanding regarding the subscription terms.
• Inactivity Communication: If you are notified about inactivity and are unsure about your subscription status, this might warrant checking if adjustments or credits are applicable to your account.

For any inquiries regarding these scenarios, it's advisable to reach out directly to OOLY's customer service for personalized assistance and clarity regarding your eligibility for refunds or adjustments associated with your mailing list experience.

At OOLY, we understand that sometimes things don’t go as planned, and we're here to help! Here are some real user scenarios that highlight how our customers successfully claimed refunds through our mailing list.

• A customer purchased a set of craft supplies but realized they had ordered the wrong color. After reaching out via our mailing list for assistance, they received confirmation of a refund processed quickly once they returned the incorrect items.
• After subscribing to our monthly art supply box, a customer realized it wasn't suitable for their needs and wished to cancel their subscription. By responding to our mailing list with their request, they were able to receive a prorated refund for the remaining balance of the subscription.
• An artist ordered multiple products for a project, but due to a shipping delay, they couldn't complete their work on time. They contacted us through our mailing list to discuss the situation and were granted a full refund for the items that didn’t arrive on schedule, ensuring their satisfaction with our service.
• A customer who signed up for an annual membership found that they wanted to switch to a monthly plan instead. Upon reading our mailing list's FAQ section, they easily submitted a request for a refund on the difference and adjusted their subscription preferences accordingly.

Tracking your refund status efficiently is crucial for a smooth experience with OOLY. Here are specific tips to help you stay informed about your refund:

• Check Your Email: OOLY sends refund updates directly to your registered email. Look for emails with the subject line "Refund Update" to get real-time progress notifications.
• Utilize the OOLY Account Dashboard: Log in to your OOLY account and visit the account dashboard. Go to the Order History section, where you'll find all your past orders and the corresponding refund statuses next to each order.
• In-App Notifications: If you’re using the OOLY mobile app, enable push notifications to receive instant alerts about any changes to your refund status. This feature ensures you're notified as soon as updates occur.
• Billing Section Insights: Navigate to the Billing section in your account settings. Here, you can find detailed information about ongoing refunds, including the amount and expected processing timeline.
• Follow Up with Customer Service: If your refund doesn’t seem to reflect in your account after a reasonable period, do not hesitate to reach out to OOLY's customer service through the contact page. They can provide detailed insights and assist further.