How to Get an Opción Propiedades Refund

• Transaction ID: Ensure you have the unique transaction ID associated with your payment made to Opción Propiedades.
• Property Details: Gather specific details about the property involved, including the address, listing ID, or unit number.
• Proof of Payment: Have your payment confirmation or invoice ready, showing the amount and date of the transaction.
• Refund Reason: Clearly articulate the reason for your refund request, particularly if it relates to issues such as booking discrepancies or service dissatisfaction.
• Contact Information: Verify that your email address and phone number associated with your Opción Propiedades account are accurate for any follow-up communication.
• Account Details: Log into your Opción Propiedades account to access any relevant order history or service agreements that may support your request.
• Correspondence Records: Compile any previous communications regarding the transaction or related issues to provide context for your refund request.
• Identification: Be prepared to provide a form of ID if required, as per Opción Propiedades' specific verification processes.

*Working days are Monday to Friday, and don't include public holidays.

At Opción Propiedades, we aim to provide our users with clear information regarding eligibility for refunds based on the services we offer in the real estate market. As a platform specializing in property rentals and sales, understanding the specifics of our services can help users navigate potential eligibility for refunds under certain circumstances.

Here are some situations that might qualify for a refund:

• Deposit Refunds: Users who have made a deposit on a rental property may qualify for a refund if the rental agreement is not finalized due to reasons outlined in the contract.
• Service Cancellation: In cases where a user cancels a service within the specified timeframe stated in the agreement (e.g., property listing services), eligibility for a refund may apply.
• Property Misrepresentation: If a property listed on our platform does not match the description or images provided, users might be eligible for a refund related to fees incurred during the booking process.
• Contractual Breaches: If a user believes there has been a breach of contract terms by the property manager or owner, they may inquire about potential refunds relevant to associated fees.
• Service Malfunction: Users experiencing technical issues with our platform that prevent successful booking or access to services may have the option to request a refund based on those circumstances.

For more detailed information, users are encouraged to review the terms of service and consult with our support team to understand their specific situation and eligibility for any refunds.

At Opción Propiedades, customers often seek refunds for various service-related reasons. Here are some real user scenarios where clients successfully claimed refunds:

• A cancellation of property listing: A user decided to cancel their premium property listing before the end of the subscription period due to a personal decision. Upon contacting customer service, they provided necessary details and received a pro-rata refund for the unused days of their listing.
• Error in subscription tier selection: A client accidentally upgraded to a higher tier subscription while trying to modify their account settings. After explaining the situation to support, they were able to revert to their original plan and receive a refund for the difference in cost.
• Property removal request: A user submitted a request to remove their property from Opción Propiedades due to an unexpected sale. They promptly communicated their situation, and customer service facilitated a refund for the remaining subscription days that would not be used.
• Technical issue with service access: A subscriber experienced ongoing technical issues accessing their account for several weeks. After raising the issue with support, they were offered a refund for the period of service that was not accessible, which they appreciated as it acknowledged their concern.

Tracking your refund status with Opción Propiedades is a straightforward process thanks to our user-friendly systems. Here’s how to efficiently keep tabs on your refund progress:

• Email Notifications: After submitting a refund request, check your email for updates from Opción Propiedades. Look for specific emails conveying the status of your refund, including confirmations and notifications of completion.
• Account Dashboard: Log into your account on opcionpropiedades.cl and navigate to your Order History. Here, you can view detailed information about your refund requests, including their current status.
• Billing Section: Visit the Billing section of your account settings to find updates related to refunds. This section provides insights into pending refunds and any applicable timelines.
• In-App Notifications: If you are using the Opción Propiedades mobile app, make sure to enable push notifications. This way, you will receive timely alerts regarding any updates on your refund status directly to your device.
• Customer Support: If you need clarification or additional information, reach out to our customer support team. They can provide you with specific details and assist you in tracking your refund efficiently.