Many users often overlook billing details until an unexpected charge appears, such as an automatic subscription renewal. This guide is designed to clarify how refunds work with Option Samurai, detailing eligibility criteria and providing a straightforward process for requesting a refund efficiently. Whether you're seeking a quick resolution or simply looking to understand your options, we are here to help you navigate the refund process with ease.
What You Should Prepare Before Applying For Refund
Account Information: Have your account email address and associated username ready.
Transaction ID: Locate the unique transaction ID for your payment, which can be found in your billing statement or account history.
Subscription Details: Note the specific subscription plan you're subscribed to, including the start date and billing cycle.
Cancellation Proof: If you’ve previously attempted to cancel your subscription, gather any confirmation emails or screenshots of the cancellation request.
Usage Data: Collect data or screenshots showing your usage of the service, including any alerts or notifications related to your account that could support your request.
Refund Reason: Clearly outline your reason for requesting the refund, as Option Samurai may require this information.
Contact Records: Include any previous correspondence with Option Samurai's support team regarding this matter, if applicable.
Payment Method: Be ready to provide details of the payment method used, such as the last four digits of the credit card or payment app used for the transaction.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Cryptocurrency
Variable up to 10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Option Samurai
At Option Samurai, users have specific rights regarding billing and refunds that reflect the nature of our subscription-based service. We strive to offer transparency around eligibility for refunds based on individual user circumstances and account management. Here are scenarios that might qualify for adjustments or refunds:
Service Cancellation: If a user cancels their subscription before the next billing cycle starts, they may be eligible for a refund for the upcoming charges that would have applied.
Promotional Trials: Users who signed up for a promotional trial and forgot to cancel before being charged for the subsequent billing cycle may inquire about eligibility for a refund based on their trial period limitations and user status.
Technical Issues: If users encounter persistent technical difficulties that prevent access to the service, they may qualify for a refund for the duration of the issue after reporting it to support.
Subscription Misunderstanding: If a user believes they were charged for a service level that differs from their intended selection and can provide relevant account information, they could be considered for a refund based on this inquiry.
We recommend contacting our support team for specific inquiries or clarifications regarding eligibility for refunds in any of these situations, ensuring we can assist you effectively and promptly.
Step-by-Step Process to Request Your Option Samurai Refund Like a Pro
Navigate to the Support or Contact Us section of the site.
Fill out the refund request form, ensuring you include:
Your account email.
The date of the charge.
A brief note mentioning that the subscription renewed without notice.
Emphasize that the account was unused during the billing period.
Submit the form and wait for confirmation via email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the menu.
Tap Subscriptions.
Select your Option Samurai subscription.
Scroll down and tap Report a Problem.
Choose the option stating that the subscription renewed without notice.
Select a reason like "I didn’t authorize this purchase" or mention usage issues.
Follow the prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (three horizontal lines) in the upper-left corner.
Select Account then choose Purchase History.
Find your Option Samurai subscription.
Tap the item and select Refund.
In the follow-up form, state that the subscription renewed without notice and reinforce that the account was unused.
Submit the request.
If you purchased through Roku:
Visit the Roku website and log into your account.
Go to the My Account section.
Select Manage Your Subscriptions.
Find the Option Samurai subscription.
Click on Cancel Subscription.
Visit the Roku Support page for refund requests.
Fill out the refund request form, indicating that the subscription renewed without notice.
Mention that the account was unused during the subscription period.
Submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Attached is the relevant documentation for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received & is awaiting review.
This means your request has been logged, but no action has been taken yet.
Processing
The refund is currently being processed by our team.
Your refund is actively being worked on and should be completed soon.
Refunded
Your refund has been successfully completed.
The amount has been returned to your original payment method.
Partially Refunded
A portion of your refund request has been approved.
You will see a partial amount credited back to your account.
Completed
The refund process is fully completed and closed.
No further action is needed; your refund is finalized.
Canceled
Your refund request has been canceled.
This means you will need to submit a new request if you wish to pursue a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Option Samurai, users often encounter various situations where they might seek a refund due to specific account management scenarios or subscription inquiries. Here are some common scenarios where users successfully claimed refunds:
Subscription Downgrade: A user realized that the advanced features offered in their premium plan were not essential for their trading needs. After a few days of usage, they contacted support to downgrade to a basic plan. They received a refund for the difference in pricing for the remaining subscription period.
Accidental Subscription Renewal: A user, who initially intended to cancel their subscription before the renewal date, mistakenly did not follow through due to a scheduling conflict. Once they contacted the support team regarding this oversight, they were able to obtain a refund for the renewal charge once the cancellation was confirmed.
Service Interruption: A user experienced temporary access issues to the Option Samurai platform during a critical trading period. After reaching out to customer support to report the issue, they were informed that a refund for a portion of the service fee would be provided as a goodwill gesture for the inconvenience caused.
Changing Plans Mid-Cycle: Another user decided to switch from a monthly to an annual plan after just a couple of weeks of using the service. They contacted support to clarify the billing differences and were pleased to find that they were eligible for a pro-rata refund on the monthly plan, which was applied toward their new annual subscription fee.
The Easiest Way to Get a Option Samurai Refund
If you're frustrated trying to get a refund from Option Samurai—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Option Samurai is designed to be straightforward and efficient. By utilizing the specific tools and resources available within the platform, you can stay informed about your refund progress with ease.
Email Updates: Keep an eye on your inbox for notification emails from Option Samurai regarding your refund status. These emails typically include important milestones, such as when your refund is initiated and when you can expect funds to be available.
In-App Notifications: Check the notifications tab within the Option Samurai app for real-time updates on your refund. This feature provides instant alerts about the status of your refund process without having to leave the app.
Account Dashboard: Log into your Option Samurai account and navigate to the Order History section. Here, you can view detailed information about your transactions, including the current status of any pending refunds.
Billing Section Access: Within the Account Settings menu, visit the Billing section to check your refund status. This section provides comprehensive insights into your payment history and any refunds processed.
Progress Indicators: Option Samurai provides a clear progress indicator for each refund request, detailing steps like "Request Initiated," "Processing," and "Refund Completed." This allows you to track exactly how far along your refund is in the process.
Customer Support: If you have any concerns or do not see updates, utilize the customer support feature available in the app or on the website. Describe your situation, including your order number, to get timely assistance regarding your refund status.
FAQ
Refunds for missed cancellations are generally not offered, as billing occurs at the start of each billing cycle. We recommend checking your account settings to manage your subscription effectively going forward. If you have further questions or need assistance, please feel free to reach out to our support team.
Refunds from Option Samurai typically take 5 to 10 business days to process, depending on your bank's policies. Once your refund is initiated, you should see it reflected in your account shortly after it has been processed. If you have any concerns, it’s best to check with your bank for specific timeline details.
If you see a charge but do not have an active subscription, first check your account for any pending subscription updates or trial memberships. If you're unable to find a resolution, please contact our support team directly with the details of the charge, and they'll assist you in clarifying the situation.
If you're unable to obtain a refund directly from Option Samurai, consider reaching out to their customer service again for further assistance. You may also explore options for escalating your inquiry within their support system to ensure it receives the appropriate attention. Additionally, reviewing your account details and the terms of service might provide clarity on available options.
If Option Samurai refuses to issue a refund, it's advisable to carefully review the refund policy on their website to ensure all conditions have been met. You may also consider reaching out to their customer support team again for further clarification or assistance. Additionally, double-check your account details and transaction history to ensure everything is in order.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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