How to Request A or 18 carat Refund

• Order Number: Locate your unique order number from your order confirmation email or account page.
• Account Information: Have your account details ready, including the email address associated with your or 18 carat account.
• Transaction ID: Gather the transaction ID from your payment confirmation email or statement for accurate tracking.
• Purchase Date: Know the date of purchase to provide context for your refund request.
• Reason for Refund: Clearly articulate the reason for your refund, whether it’s due to dissatisfaction, damage, or incorrect items received.
• Photos of Products: If applicable, take clear photos of the product to illustrate any defects or issues.
• Return Shipping Label: If you are required to send an item back, check if you need to print a return label from your account.
• Refund Policy Reference: Familiarize yourself with or 18 carat’s specific refund policy to ensure your request aligns with their terms.
• Communication History: Keep a record of any prior correspondence with customer support regarding the order.

*Working days are Monday to Friday, and don't include public holidays.

or 18 carat offers a unique selection of products crafted from high-quality materials, specifically designed for customers seeking premium jewelry experiences. Understanding your rights and eligibility for refunds is essential when engaging with our services. Refund eligibility primarily revolves around account management inquiries and specific circumstances related to your purchases.

• Product Defects: If you receive a product that has a manufacturing defect, you may qualify for a refund or exchange if reported within the designated time frame.
• Delivery Issues: Orders that do not arrive within the specified delivery period may make you eligible for a refund, provided the issue is reported promptly.
• Incorrect Items: If an item is sent incorrectly and does not match your order, a refund or replacement may be applicable upon notification.
• Pre-Order Situations: For items that are pre-ordered, if there are significant delays beyond what was communicated, you might be eligible for a refund.
• Account Management Inquiries: If you have questions about your subscription status or recurring orders, clarifying these might lead to potential eligibility for adjustments or credits.

It’s important to review or 18 carat’s specific refund policy for detailed information on time frames and conditions applicable to each situation. Your satisfaction is our priority, and we are here to assist you with any account management questions you may have.

At or 18 carat, customers occasionally encounter situations that lead them to seek refunds for various reasons related to their purchases. Here are some realistic scenarios illustrating how users have successfully claimed refunds:

• Incorrect Ring Size: A customer ordered a beautiful 18 carat gold ring but, upon receiving it, realized they had selected the wrong size. After contacting customer service and providing the necessary details, they were able to facilitate a return and receive a refund to purchase the correct size.
• Shipping Delay: A user excitedly ordered a special anniversary gift but experienced an unexpected shipping delay. They contacted or 18 carat’s support team to discuss their options and managed to get a refund after confirming the order was delayed beyond the expected delivery date.
• Product Dissatisfaction: A customer purchased a pair of 18 carat earrings but found them not to meet their expectations in quality. After initiating a return process through their account, they successfully claimed a refund by following the outlined policy for product returns within the specified timeframe.
• Subscription Cancellation: A user decided to cancel their premium membership, thinking they would not require it anymore. After ensuring they navigated the cancellation process correctly, they later realized they were billed for the next cycle by mistake and swiftly communicated with support to clarify their subscription status, successfully obtaining a refund.

Tracking your refund status with or 18 carat is straightforward and user-friendly. By following the specific methods outlined below, you can efficiently monitor your refund progress and stay informed.

• Email Notifications: Keep an eye on your inbox for updates from or 18 carat. Refund statuses are usually communicated via email, so make sure to check your spam folder as well. Look for emails titled "Refund Update" to find relevant information.
• Mobile App Alerts: If you have the or 18 carat mobile app installed, ensure notifications are enabled. You will receive in-app updates regarding your refund status, allowing for quick access directly through your phone.
• Account Dashboard: Log into your account on or 18 carat's website. Navigate to the Order History section of your account dashboard. Here, you'll find detailed information about your past orders, including any refund requests and their current statuses.
• Billing Section: Under the Billing section of your account, you can find payment details and any associated refunds. This area provides a comprehensive view of your financial interactions with or 18 carat.
• Refund Progress Insights: or 18 carat provides insights into the progress of your refund, including expected timelines. Check for notes or updates within your account dashboard that indicate whether your refund is being processed or if additional information is needed.
• Customer Support: If you're still unsure about your refund status, you can contact or 18 carat's customer support. Having your order number handy will facilitate their ability to provide you with accurate and timely information.