How to Get an Orbital Clothing Refund

• Order Confirmation Email: Keep the original confirmation email you received after making your purchase, as it contains vital details about your order.
• Transaction ID: Locate the unique transaction ID associated with your purchase, which is crucial for processing your refund request.
• Proof of Purchase: Gather any receipts or documentation showing the date and amount spent on the items you wish to return.
• Photos of the Item: If applicable, take clear photos of the item in its original condition, which may be required to support your refund request.
• Return Policy Acknowledgment: Familiarize yourself with Orbital Clothing's specific refund and return policy, and prepare to cite relevant terms if necessary.
• Customer Account Information: If you've created an account with Orbital Clothing, ensure you have your login details ready to expedite the process.
• Reason for Return: Draft a concise explanation for your refund request, which may include issues with sizing, quality, or shipping errors.
• Shipping Label (if applicable): If you are required to pay for return shipping, keep the shipping receipt as proof in case it needs to be submitted with your request.

*Working days are Monday to Friday, and don't include public holidays.

At Orbital Clothing, we are committed to ensuring that our customers have a positive experience with their purchases. Understanding the circumstances that may affect your eligibility for a refund is essential. Orbital Clothing specializes in offering high-quality clothing and apparel, and situations regarding refunds are typically related to product conditions and order fulfillment.

The following scenarios may qualify for refunds with Orbital Clothing:

• Product Defects: If you receive an item that is damaged or contains a manufacturing defect, you may be eligible for a refund. It is important to assess the item upon receipt and report any issues promptly.
• Incorrect Items: In the event that the wrong item is shipped to you, a refund may be processed upon verification of the order details.
• Sizing Issues: If the size you ordered does not fit as expected, you may have options for returns or exchanges, which could include a refund depending on the circumstances. Reviewing our size guide before placing an order can help mitigate this issue.
• Order Cancellation: If you decide to cancel your order before it has been processed or shipped, you may be eligible for a full refund. Please refer to our cancellation policy for specific details on timing.
• Return Policy Adherence: Ensuring that your return adheres to our stipulated conditions, such as timeframes and item condition, is paramount to potential refund eligibility. Returns that meet these conditions will be evaluated accordingly.

For more detailed information regarding your specific situation, please refer to the full refund and return policy on our website or contact our customer service team. We aim to provide clarity and assistance to help you navigate your options.

At Orbital Clothing, customers value stylish apparel that doesn’t compromise on quality. However, there are times when users may need to navigate refund requests successfully. Here are a few real user scenarios that illustrate how customers have claimed refunds.

• Incorrect Size Ordered: A customer ordered a medium-sized jacket but accidentally received a large. Upon contacting customer service with their order details, they provided a quick explanation and received a full refund within a few days, allowing them to re-order the correct size.
• Delivery Delay: After placing a timely order, a user experienced unexpected delays in shipping that extended beyond the estimated delivery window. After reaching out to customer support, they received a prompt refund, allowing them to purchase a similar item from another retailer.
• Defective Merchandise: A user purchased a pair of pants that unfortunately had a manufacturing defect. After reaching out to Orbital Clothing's customer support with photos of the issue, the user successfully claimed a refund, making it easy for them to choose a different pair that met their expectations.
• Subscription Cancellation: A subscriber decided to cancel their monthly delivery service after receiving their latest shipment. Following a quick interaction with the support team, they received clarification on the cancellation policy and confirmed a refund for the subsequent billing cycle, allowing them peace of mind as they moved on.

Tracking your refund status at Orbital Clothing is straightforward and efficient. We provide multiple ways to stay updated on the progress of your return. Follow these steps to easily monitor your refund status:

• Check your Email Notifications: Once you initiate a return, you will receive a confirmation email. This email includes important details about your return timeline and refund processing. Look for updates titled "Refund Status Update" in your inbox.
• Utilize the Orbital Clothing Mobile App: If you have our mobile app installed, you can check your refund status directly under the Order History section. This feature allows you to view real-time updates on all your transactions.
• Log into Your Account Dashboard: Head over to the Orbital Clothing website and log into your account. Navigate to the My Orders section to find detailed information about your refund, including the estimated time for processing.
• Monitor the Billing Section: In your account settings, click on the Billing subsection. Here, you will find a comprehensive overview of your refunds, including amounts processed and any pending transactions.
• Contact Customer Support for Queries: If you're unable to find your refund status, our dedicated customer support team is just an inquiry away. Reach out through our support page or use the chat feature in the app for assistance.