How to Get an Organised Subscription Refund

• Account Details: Ensure you have your Organised Subscription account email and password handy, as you will need to log in to submit the refund request.
• Subscription ID: Locate your unique subscription ID associated with the service you're requesting a refund for.
• Transaction History: Prepare a copy of your transaction history related to the subscription, which should detail the payments made and the dates.
• Order Confirmation Email: Have your original order confirmation email accessible, as it contains important details regarding your purchase and may be requested during the refund process.
• Refund Policy Review: Familiarize yourself with Organised Subscription's specific refund policy to understand eligibility criteria for your refund request.
• Reason for Refund: Clearly articulate the reason for your refund request, whether it's due to service dissatisfaction, billing errors, or cancellation of the service.
• Proof of Payment: Collect any payment receipts or bank statement screenshots confirming the payment made for the subscription.
• Cancellation Confirmation: If you've already canceled your subscription, include any confirmation emails or messages received post-cancellation.

At Organised Subscription, we understand that circumstances can change, and users may find themselves in situations where they need to inquire about their billing or subscription status. We have established clear guidelines regarding refund eligibility to ensure transparency and support for our users.

Refund eligibility may depend on the specific nature of your subscription and your account management circumstances. Below are scenarios that might qualify for a refund with Organised Subscription:

• Service Interruption: If you experienced significant downtime or interruptions in the service that affected your ability to use the subscription, you may be eligible for a refund corresponding to the period of the disruption.
• Incorrect Billing: If there is a discrepancy in the amount charged to your account that does not align with your selected plan, this may warrant a review for a possible refund.
• Trial Period Issues: If you enrolled in a free trial but encountered difficulties accessing the service during that time, you could be eligible for a refund upon review.
• Service Cancellation: Users who have successfully canceled their subscription may inquire about eligibility for a refund for any overlapping charges that might occur, depending on the timing of the cancellation.
• Account Management Changes: If you need to adjust your subscription due to a change in personal circumstances (e.g., a move, change in employment), we encourage you to discuss your options, which may include eligibility for a refund based on the new account status.

For detailed assistance regarding your specific situation, we encourage users to reach out to our support team for guidance tailored to your account and subscription details.

At Organised Subscription, users may encounter various situations that prompt them to seek refunds. Here are a few real user scenarios where refunds were successfully claimed:

• Subscription Plan Downgrade: A user decided to downgrade from a premium subscription plan to a basic one after realizing they weren't utilizing all the features. By contacting customer support, they were able to receive a pro-rated refund for the unused premium period after the change was processed.
• Overlapping Subscription Period: A customer accidentally renewed their subscription while unaware that their previous subscription was still active. Upon contacting support, they explained the situation and received a refund for the overlapping period of service that was not needed.
• Trial Period Confusion: A new user signed up for a trial but mistakenly thought it began a week later. After realizing the error, they reached out to Organised Subscription's support team before the trial ended, highlighting their misunderstanding, and received a full refund as a gesture of goodwill.
• Account Access Issues: A user faced technical difficulties logging into their account for several days during a critical period of use. After discussing the issue with support, they were offered a refund for the days of service lost due to the access problems, allowing them to continue using the service without concern.

Tracking your refund status with Organised Subscription is straightforward and user-friendly. Here are some efficient ways to stay updated on your refund progress:

• Check Your Email: Organised Subscription sends email notifications regarding any updates on your refund. Look for emails from support@organised.co with subject lines that include "Refund Update" to catch the latest information.
• Use the In-App Notifications: If you have the Organised Subscription app, be sure to enable notifications. You’ll receive real-time updates about your refund status directly in the app.
• Visit Your Account Dashboard: Log into your account on the Organised Subscription website. Navigate to the "Order History" section to view the status of your refund, including approval and processing stages.
• Billing Section Insights: In your account settings, you can also check the "Billing" section. This area details your past transactions and any pending refunds, giving you a comprehensive view of your billing history.
• Refund Progress Information: Keep an eye on the notifications that appear after initiating a refund; Organised Subscription provides clear updates on whether your refund is "Pending", "Processed", or "Completed".
• Customer Support: If you need more personalized assistance, reach out through the "Help" or "Contact Us" section within the app or website. Their support team can provide specific details regarding your refund status.