Many users often only think about their billing when an unexpected charge appears, such as an auto-renewed subscription. Understanding the refund process can help alleviate concerns and ensure a smoother experience with ORRO: Workouts + Wellness. This guide will walk you through how ORRO handles refunds, who is eligible, and the steps you need to take to request your money back quickly and easily.
What You Should Prepare Before Applying For Refund
Account Information: Your ORRO account username or email associated with your account.
Transaction ID: The unique ID for the transaction related to your purchase that you want to refund.
Purchase Date: The specific date when the service or product was purchased.
Service/Product Details: Clearly state which ORRO service (like a workout plan or wellness program) you are seeking a refund for.
Reason for Refund: A concise explanation of why you are requesting the refund (e.g., service not as described, issues with access, etc.).
Proof of Payment: A screenshot or PDF of your receipt or payment confirmation for the transaction.
Cancellation Confirmation: If applicable, provide any confirmation related to the cancellation of your subscription or service.
Feedback Details: Any feedback or communication with customer service regarding the issue that led to the refund request.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Apple Pay
5-7 working days
Google Pay
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from ORRO: Workouts + Wellness
At ORRO: Workouts + Wellness, users have specific rights regarding their subscriptions and services. Understanding your eligibility for refunds or adjustments is essential for maximizing your experience with our offerings. We encourage users to be aware of the unique nature of our service which is focused on promoting fitness and wellness through a subscription model. Users may seek refunds in certain situations that involve their individual subscriptions or program access.
Subscription Cancellation: Users who have canceled their subscription may qualify for a refund for the current billing cycle if they canceled during the grace period prior to the renewal date.
Service Accessibility Issues: Users experiencing significant technical issues that prevent them from accessing workouts may be eligible for a refund for the time period affected, provided those issues were reported promptly.
Trial Period Evaluation: Users who sign up for a trial period may qualify for a full refund if they decide to cancel within the trial timeframe, ensuring they had the opportunity to evaluate the service.
Account Management Issues: If there were complications during the account setup process that hindered access to the services initially, users might be eligible for a refund for the period they were unable to use the service due to these issues.
Service Modifications: Users who find that a significant change to the workouts or wellness programs does not meet their expectations may request a review of their eligibility for a partial refund based on the duration or service level provided.
It is important for users to review specific terms of service and policy guidelines, as these may influence eligibility and refund processing. Queries regarding individual situations can often be addressed through customer support, ensuring clear communication regarding your service experience.
Step-by-Step Process to Request Your ORRO: Workouts + Wellness Refund Like a Pro
If you purchased through ORRO: Workouts + Wellness.com:
Visit the ORRO app website and log into your account.
Go to the Account Settings or Billing section.
Look for the Billing History option to find your recent charges.
Select the charge you wish to request a refund for.
Locate and click on the Request Refund link.
Fill out the refund form, mentioning that the subscription renewed without notice.
In the reason section, emphasize that the account was unused.
Submit the refund request and check your email for confirmation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your ORRO subscription.
Scroll down and select Report a Problem.
Choose the relevant subscription and click Request Refund.
In your request, mention that it renewed unexpectedly.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines) on the top left.
Go to Account and then tap on Purchase History.
Find your ORRO subscription charge.
Tap on Report a Problem.
Select the charge and choose Request a Refund.
In your message, highlight that the service was not in use.
If you purchased through Roku:
Go to the Roku account website and log in.
Navigate to the Account List and locate your subscriptions.
Select the ORRO subscription.
Click on Manage Subscription.
Look for a Request Refund option.
When filling out the request, mention that the billing was unexpected.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to ORRO: Workouts + Wellness for Refund
My name is [Your Name], and I am reaching out regarding my account associated with the email address [Your Email].
[describe reason]
I would like to request a refund of [Amount]. I have attached any relevant documentation for your reference.
Could you please confirm the status of my request within 3-5 business days?
Thank you for your assistance.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is under review.
This status means we're assessing your request. Please allow up to 3 business days for processing.
Processing
Your refund is currently being processed by our team.
This status indicates that your refund is on track, and you can expect it to complete within the next 5 business days.
Refunded
Your refund has been successfully processed and the amount has been credited back to your account.
You will see the refund reflected in your account within 5-10 business days, depending on your bank's processing time.
Partially Refunded
A portion of your refund has been processed, with the remaining amount pending.
You’ll receive an update on the remaining amount shortly, which may take up to 3 business days to resolve.
Canceled
Your refund request has been canceled, either at your request or due to an issue.
If this was a mistake, please reach out to our support team to discuss further options.
Completed
Your refund process is complete, and no further action is needed.
Thank you for your patience! Feel free to reach out if you have any further questions.
Real User Scenarios: When and How Refunds Were Successfully Claimed
In the dynamic world of ORRO: Workouts + Wellness, users occasionally find themselves in situations that require clarification or assistance with their subscriptions. Below are some real user scenarios where refunds were successfully claimed:
Subscription Overlap: A user realized that they had accidentally subscribed to two different workout plans after a recent promotional offer. Upon contacting customer support, they explained the situation and received a prompt refund for the second subscription.
Technical Issues: Following a series of app outages that disrupted their scheduled workouts, a user reached out to ORRO: Workouts + Wellness support. They noted the connection issues they faced and were pleased to receive a refund for the portion of the subscription impacted by the service interruptions.
Plan Downgrade: After trying a premium yoga plan, a user decided to switch back to the basic plan that better suited their needs. They contacted support, provided a request for plan change, and successfully received a refund for the difference in subscription fees for that billing cycle.
Trial Period Confusion: A user mistakenly thought their free trial had ended and was charged for a premium membership. After reaching out to ORRO: Workouts + Wellness, they clarified the trial end date, and the support team promptly issued a refund for the charge, ensuring they understood the trial terms moving forward.
The Easiest Way to Get a ORRO: Workouts + Wellness Refund
If you're frustrated trying to get a refund from ORRO: Workouts + Wellness—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with ORRO: Workouts + Wellness is straightforward and designed to keep you informed at every step. Here are efficient ways to check where your refund stands:
Email Notifications: Once your refund request is processed, ORRO will send you an email update. Look for subject lines that include "Refund Update" to easily locate these messages in your inbox.
In-App Notifications: If you use the ORRO mobile app, check the notifications section for updates on your refund status. This is an easy way to get real-time alerts directly on your device.
Account Dashboard: Log into your ORRO account and navigate to the "Account Settings". Under the "Billing" section, you will find a dedicated area for tracking your refund requests, including current status and estimated processing times.
Order History: In your order history, each transaction related to your workouts or purchases will display an option to check the status of your refund. Click on the specific order to see detailed information.
Progress Updates: ORRO provides detailed updates on the progress of your refund. This includes when the request was processed, how long the review is taking, and when the refund is expected to be completed.
Customer Support: If you have any doubts or need further assistance, ORRO's customer support team is available via the app or website to answer any questions regarding your refund status.
FAQ
Refunds for workouts and wellness services at ORRO are typically not available if you forget to cancel your subscription by the designated deadline. We recommend reviewing your subscription terms for specific policies and, if needed, contacting our support team for assistance with your situation.
Refunds typically take 5-10 business days to process and appear in your account, depending on your bank's policies. Once the refund is initiated, you will receive a confirmation email with further details. Please allow some time for the transaction to reflect in your account balance.
If you see a charge but do not have an active subscription, please check the email associated with your ORRO account for any relevant notifications regarding your subscription status. Additionally, you can contact our customer support team directly through the app or website for assistance in clarifying the charge.
If you are unable to receive a refund directly from ORRO: Workouts + Wellness, consider reaching out to their customer service again for further assistance. You may also request to escalate your inquiry within their support system for a more thorough review. Additionally, ensure that your account details are accurate and up to date, as this may facilitate a smoother resolution process.
If your refund request has been denied, consider reviewing ORRO's refund policy to ensure you understand the terms. You may also want to reach out to customer support again for further clarification or assistance. Additionally, double-check your account details to confirm that all information is accurate and complete.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)