How to Get an OSWALDANDSONS Refund

• Order Confirmation Email: Have the original order confirmation email handy as it contains essential details about your purchase.
• Transaction ID: Locate your transaction ID, which is typically included in the order confirmation, to reference your specific purchase.
• Purchase Date: Clearly note the date when the purchase was made, as this is crucial for verifying eligibility for a refund.
• Original Payment Method: Be prepared to provide details about the payment method used (credit card, PayPal, etc.) to process your refund properly.
• Product Condition: Ensure the product is in its original condition with all tags and packaging intact, if applicable, to meet return eligibility criteria.
• Refund Request Form: Fill out any specific refund request forms provided by OSWALDANDSONS on their website for structured information submission.
• Account Information: If applicable, have your OSWALDANDSONS account details ready, including your username or registered email, for easy identification.
• Photos of Product: Take clear photos of the product, especially if there are defects or issues, to support your refund claim.

*Working days are Monday to Friday, and don't include public holidays.

At OSWALDANDSONS, we strive to provide our users with the best possible experience. Understanding your rights and the circumstances under which you may be eligible for a refund is essential. Our services are primarily focused on bespoke products and custom orders, which bring unique considerations regarding refund eligibility. Below are some specific situations that may qualify for a refund under our policies.

• Order Cancellation: If you request to cancel your order within 24 hours of placement and the item has not yet entered production, you may qualify for a full refund.
• Item Defects or Damage: If you receive a product that is defective or damaged upon arrival, you may be eligible for a refund or replacement. Please provide photographic evidence of the condition when requesting this.
• Service Dissatisfaction: If the service provided does not meet the outlined expectations detailed during the ordering process, you might be eligible to discuss options for resolution or a possible refund.
• Delivery Issues: If your order does not arrive within the estimated delivery timeframe provided at the time of your purchase and this is not due to unforeseen circumstances, you may inquire about a possible refund.
• Product Misrepresentation: If the product received does not match the description or specifications given at the time of order, you may be eligible for a refund based on this discrepancy.

We encourage you to review our detailed policies on refunds and service expectations to understand better your eligibility based on specific circumstances. Thank you for choosing OSWALDANDSONS!

At OSWALDANDSONS, we prioritize customer satisfaction and are committed to providing seamless experiences for our users. Here are some real user scenarios illustrating how refunds were successfully claimed:

• A user realized that the fabric selected for their custom upholstery was not what they expected once it arrived. After reaching out via the customer service portal, they were guided through the process of initiating a return, which resulted in a full refund once the item was inspected.
• After subscribing to an annual home decor consulting service, a customer decided they needed to shift to a different service package more suited to their evolving needs. They contacted support, and upon confirmation of their account status and the service switch, OSWALDANDSONS issued a prorated refund for the unused portion of their subscription.
• An order for a set of reclaimed wood shelves was delayed due to unforeseen supply chain issues. The customer was promptly notified and given the option of a refund or waiting for the shelves to arrive. After discussing their preferences with customer service, they opted for a full refund and received it processed swiftly.
• After purchasing a gift card for a friend, a customer mistakenly bought the wrong amount. They reached out to the OSWALDANDSONS support team to explain the situation. Upon verification, the support team issued a refund for the incorrect amount, allowing the customer to purchase a new card with the desired value.

How to Track Your Refund Status Efficiently

At OSWALDANDSONS, we understand that waiting for a refund can be stressful. That's why we've streamlined our process to keep you informed every step of the way. Here are the best ways to track your refund status efficiently:

• Email Notifications: Check your email for updates directly from OSWALDANDSONS. We send confirmation emails once your refund request is processed, along with any relevant tracking information.
• In-App Notifications: If you have the OSWALDANDSONS mobile app, ensure notifications are enabled to receive real-time updates about your refund status straight to your device.
• Account Dashboard: Log into your account on oswaldandsons.com and navigate to the Order History section. Here, you will find detailed tracking for your refund status, including any steps that have been taken.
• Billing Section: Check the Billing tab in your account settings for a summary of all charges and refunds. This area provides a clear view of pending and completed refunds for your convenience.
• Refund Progress Information: When you check your refund status, you can see key updates such as when the request was received, when it was processed, and when you can expect the funds to be returned to your original payment method.
• Customer Support: If you cannot find your refund status online, feel free to reach out to our dedicated customer support team via chat or email, and they will assist you in tracking your refund.