How to Get an Our Next Adventure Refund

• Order Number: Gather the specific order number associated with your purchase to expedite the refund process.
• Transaction ID: Locate the transaction ID from your receipt or banking statement which is essential for tracking your purchase.
• Account Information: Ensure you have your account details, including the email address used during the booking or purchase process.
• Purchase Details: Document the items or services purchased, including dates of adventure experiences booked.
• Reason for Refund: Prepare a brief explanation detailing the reason for your refund request, adhering to Our Next Adventure’s refund policy.
• Proof of Issues: If applicable, collect any relevant correspondence or documentation that supports your refund claim, such as emails or customer service chats.
• Supporting Documentation: Include images or screenshots of confirmations, receipts, or any other relevant documents related to your purchase.

At Our Next Adventure, we are committed to ensuring that our users have a clear understanding of their rights regarding refunds. Given our focus on providing unique outdoor experiences and activities, eligibility for refunds primarily pertains to our event bookings, product purchases, and specific service inquiries. Understanding your particular circumstances can help determine if you may qualify for a refund.

The following scenarios are most relevant to Our Next Adventure and might apply to refund eligibility:

• Cancellation of Events: If a user cancels their event reservation within the designated cancellation window specified at the time of booking, they may qualify for a refund. This timeframe will depend on the specific event policy outlined during the reservation process.
• Service Interruption: In cases where there is a significant interruption in the service for which a user has paid — such as a cancelled trip or altered itinerary — users might be eligible for a refund or credit depending on the circumstances and notification timelines.
• Product Defects: If a purchased product is found to be defective or does not meet the quality standards promised, users may qualify for a refund, provided that the issue is reported within the stipulated time frame and according to Our Next Adventure’s return policy.
• Transferable Bookings: Should an event offer a transferability option, users who are unable to attend may be eligible to transfer their booking to another individual, avoiding the need for a refund.
• Billing Inquiries: For users who have questions regarding their billing statements or charge amount, clarifications can be requested, and, in some cases, adjustments may be applicable under specific circumstances defined by Our Next Adventure's policies.

We encourage all users to review the specific terms associated with their bookings, purchases, and services in order to fully understand the eligibility criteria relevant to their individual situations. For further clarification, users may reach out to our support team for detailed guidance based on their accounts.

At Our Next Adventure, we understand that plans can change and unforeseen circumstances may arise. Here are some real user scenarios illustrating how users have successfully claimed refunds for various situations:

• Subscription Pause Request: A user who had subscribed to our monthly adventure planning service needed to pause her subscription due to a sudden work commitment. After reaching out to customer support, she was able to successfully pause her subscription and receive a refund for the days she would not be using the service.
• Accidental Upgrade: A user mistakenly upgraded his subscription tier while trying to access specific content. After realizing the error, he contacted Our Next Adventure's support team and explained the situation. The team promptly downgraded his subscription back to the previous tier and processed a refund for the upgrade amount.
• Activity Cancellations: A group of adventure seekers booked a guided hiking tour that was later canceled due to weather conditions. Our Next Adventure’s team quickly informed the users and issued a full refund for the tour costs, ensuring a smooth resolution for everyone involved.
• Transfer of Services: A user had purchased a series of virtual workshops but found that they could no longer attend. After contacting our support team to explore options, they were able to transfer the unused workshops to a friend and receive a partial refund for the sessions not attended.

Tracking your refund status with Our Next Adventure is made easy through a variety of channels. Follow these specific steps to stay updated on your refund progress.

• Check Your Email: As soon as your refund request is processed, Our Next Adventure sends an email confirmation. Look for emails titled "Refund Request Received" and "Refund Status Update" which provide important details about your refund timeline.
• Visit Your Account Dashboard: Log into your Our Next Adventure account and navigate to the Order History section. Here, you’ll find a list of all your orders and any active refund requests. Click on the specific order to view its refund status.
• Use the Mobile App: If you’re using the Our Next Adventure mobile app, go to the Billing section. This allows you to see a summary of your refunds directly from your mobile device, making it convenient to check on the go.
• Monitor the Refund Progress: Each refund request shows a Status Update, indicating whether it’s "Pending", "Processed", or "Completed". This helps you track how far along your refund is in the process.
• In-app Notifications: Make sure to enable notifications for the Our Next Adventure app. You’ll receive immediate alerts when there are updates regarding your refund status, ensuring you're always informed.