How to Request A our sisters' school Refund

• Student Account Information: Have your student's full name, grade level, and enrollment ID readily available.
• Transaction Details: Gather the original payment transaction ID or receipt from the payment method used.
• Refund Request Form: Complete the specific refund request form available on our sisters' school's website.
• Proof of Payment: Include a copy of the payment receipt or confirmation email showing the transaction.
• Reason for Refund: Provide a detailed explanation of why you are requesting the refund, referencing specific school policies if applicable.
• Additional Documentation: Include any relevant communication, such as emails or messages related to the service or product in question.
• Contact Information: Ensure your up-to-date contact details are included, enabling the school to reach you if needed.

*Working days are Monday to Friday, and don't include public holidays.

At Our Sisters' School, we strive to provide clarity regarding the rights our users have in relation to refunds. As a premier educational institution dedicated to supporting a community of learners, we understand that circumstances can change, leading to questions about billing and service eligibility. Understanding these situations is crucial for our users as they navigate their financial commitments to our programs and services.

Users may qualify for a refund under the following specific circumstances related to our educational offerings:

• Withdrawal from a Course: If a student formally withdraws from a course within the designated period outlined in our academic policy, they may be eligible for a prorated refund based on the timing of their withdrawal.
• Course Cancellations: In the unlikely event that a course is canceled by Our Sisters' School, participants may be eligible for a full refund for the tuition paid for that specific course.
• Scholarship Applications: If a student's financial circumstance changes after they have been awarded a scholarship, they may qualify for a refund of their paid tuition, contingent upon the scholarship's terms and conditions.
• Payment Errors: Users who identify a discrepancy related to their payment—such as an unexpected charge related to additional fees—may initiate an inquiry which could lead to a review of their eligibility for a refund.
• Refund Request Timelines: Requests for refunds should be submitted within the timeframe specified in our refund policy; fulfilling this criterion may lead to consideration for a refund based on the circumstances.

For further assistance, users are encouraged to contact our administration office so we can provide specific guidance based on individual circumstances.

At Our Sisters' School, we understand that sometimes things don’t go as planned, and we’re here to help our users navigate those situations effectively. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Overlap: A user noticed that they had unintentionally subscribed to two different programs for their child in the same session. After contacting customer support for clarification and explaining the situation, they were able to receive a refund for the extra subscription without any hassle.
• Class Cancellation: A parent registered their child for a weekend workshop, which was later canceled due to unforeseen circumstances. They reached out to our customer service team to confirm the cancellation and received a full refund effortlessly as per our policy.
• Incorrect Payment Amount: A user noticed that they were billed for the previous semester’s tuition instead of the current semester. Upon verifying their account details with our support team, they provided the necessary information and were promptly refunded the difference, ensuring peace of mind.
• Account Downgrade: A user decided to downgrade their subscription plan but accidentally remained on the higher tier for an extra month. After contacting support, they explained the situation clearly; our team was happy to assist and processed a refund for the additional month charged.

Tracking your refund status at Our Sisters' School is a straightforward process designed to keep you informed every step of the way. By using the tools provided, you can efficiently monitor the progress of your refund.

• Check Your Email Regularly: Our Sisters' School sends refund updates directly to the email address associated with your account. Look for messages titled "Refund Update" to stay informed about your refund status.
• Utilize the Account Dashboard: Log into your account on Our Sisters' School's website and navigate to the Account Dashboard. Here, you will find a section labeled "Order History" where you can review the status of your refund.
• Explore the Billing Section: In the Billing section of your account settings, detailed information about your refund progress is available, including any relevant transaction details and expected timelines.
• Access the Mobile App Notifications: If you have the Our Sisters' School mobile app, be sure to enable notifications. This will alert you instantly regarding any changes to your refund status.
• Track Refund Progress: Our Sisters' School provides clear stages of refund progress, such as "Processing" and "Completed." Make sure to check these indicators in your order history for real-time updates.