How to Get an OurScentJoy Starter Mini Refund

• Order Confirmation Email: Keep a copy of the original order confirmation email received after purchase.
• Transaction ID: Locate the unique transaction ID associated with your order for easy reference.
• Product Condition: Ensure the OurScentJoy Starter Mini is in its original condition and packaging for a smoother return process.
• Reason for Refund: Prepare a clear explanation of why you are requesting a refund; this can include issues like product malfunction or dissatisfaction.
• Account Details: Have your account login information ready to verify your identity if required during the refund process.
• Return Shipping Label: If applicable, be aware of whether a return shipping label will be provided or if you need to print your own.
• Photographic Evidence: Take photos of the product if it's defective or damaged to support your case.
• Customer Service Correspondence: Keep any relevant emails or chat transcripts with customer support regarding your issue.
• Return Request Form: Complete any required return request forms provided on the OurScentJoy website, ensuring all details are filled in accurately.

At OurScentJoy, we prioritize your satisfaction with our Starter Mini service, which offers a unique way to explore and enjoy a curated selection of scents. Understanding your eligibility for refunds is essential in managing your account effectively. Various scenarios may apply that allow users to consider a refund based on their specific circumstances and choices.

• Unsatisfied with the product: If you received a scent from the Starter Mini that did not meet your expectations or you did not find it suitable, you might be eligible for a refund, provided you contact customer support within a designated period after delivery.
• Damaged Goods: In the event that your Starter Mini arrives damaged or with missing items, you may qualify for a refund. Please ensure to document the issue and reach out to customer service for resolution.
• Shipping Errors: If your order was incorrectly fulfilled—such as receiving the wrong products—this scenario may also make you eligible for a refund. Reporting the issue promptly will facilitate a smooth process.
• Subscription Adjustment: For users who may wish to adjust or discontinue their subscription during their billing cycle, understanding the terms regarding mid-cycle changes is crucial in determining any possible refund eligibility.
• Account Management: Should you experience any issues that impact your ability to enjoy our service, such as technical difficulties related to accessing your account, contacting customer support might clarify your options for refunds or adjustments.

We encourage you to reach out to our customer service team for personalized assistance regarding your situation and to check the specific terms related to refunds to ensure a clear understanding of your options.

At OurScentJoy, we understand that sometimes circumstances change, and our customers may need to request a refund. Here are a few scenarios where users successfully claimed refunds for their purchases:

• Subscription Cancellation: A user initially subscribed to the monthly fragrance delivery service but realized they wouldn't be able to use the products due to a long-term travel commitment. They contacted customer service to cancel their subscription and requested a refund for the most recent payment, which was processed swiftly after their cancellation.
• Product Selection Error: A customer accidentally ordered the wrong scent for their OurScentJoy Starter Mini. After realizing the mistake, they reached out to customer support within the return window. The team facilitated a straightforward refund process for the incorrect item, allowing the customer to reorder their desired fragrance.
• Billing Inquiry After Downgrade: After downgrading from a premium subscription plan to a basic one, a user noticed an unexpected charge on their account. They contacted OurScentJoy’s support team with questions about the billing. The customer service representative clarified the charge and processed a refund for the amount exceeding the new subscription cost.
• Promotional Misunderstanding: A user signed up during a promotional event expecting a bonus gift with their purchase. When the gift didn't arrive, they reached out for clarification. The support team confirmed the promotion details and promptly issued a refund for the associated shipping fee for the missed item, ensuring a satisfying resolution.

Keeping track of your refund status for the OurScentJoy Starter Mini is seamless and straightforward. Here are the best ways to efficiently monitor your refund process:

• Email Notifications: Upon initiating a refund, you will receive a confirmation email detailing your request. Keep an eye on your inbox for updates as they will inform you of the status of your refund, including any approvals or processing delays.
• Account Dashboard: Log into your OurScentJoy account to access the Order History section. Here, you can view the status of all your orders, including any active refunds. The dashboard provides real-time updates on the progress of your refund.
• In-App Notifications: If you’re using the OurScentJoy mobile app, you will receive in-app notifications regarding your refund status. This feature allows you to get instant updates without needing to check your email.
• Refund Progress Details: In your account settings under the Billing section, you can find detailed information regarding the refund process. This includes the expected timeline for the refund to be processed back to your original payment method.
• Customer Support: If you have specific queries or concerns about your refund, you can reach out to OurScentJoy’s customer support through the Help Center, accessible within your account. They can provide personalized assistance and updates on your refund status.