It's not uncommon for users to overlook billing details until an unexpected charge catches them off guard, perhaps due to an automatic subscription renewal. To assist you in navigating this situation, this guide provides clear insights into how refunds work at Overtime Athletic Club. We’ll explain who is eligible for a refund and outline the straightforward steps to request your money back efficiently. Our aim is to ensure you feel informed and supported throughout the process.
What You Should Prepare Before Applying For Refund
Membership ID: Locate your unique Membership ID to expedite the refund process.
Transaction Receipt: Ensure you have the original receipt or confirmation email that includes your transaction history.
Refund Reason: Prepare a clear reason for your refund request, detailing any issues with services or products.
Account Information: Have your account login details ready to verify your identity.
Documented Communication: Collect any emails or messages exchanged with customer service regarding your purchase.
Service Agreement: Review the terms and conditions you agreed to upon joining Overtime Athletic Club to understand refund eligibility.
Transaction ID: Note the transaction ID related to your purchase for quicker handling of your request.
Cancellation Confirmation: If applicable, prepare any confirmation details regarding cancellation of services.
Payment Method Details: Have your payment method information handy, as it may be needed for processing the refund.
Time Frame: Be aware of the time frame within which refunds are permissible according to Overtime Athletic Club's policies.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
2-4 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Overtime Athletic Club
At Overtime Athletic Club, users have specific rights regarding their membership and associated fees. Understanding these rights can help clarify whether users may qualify for a refund based on their individual circumstances. Overtime Athletic Club primarily offers subscription-based athletic training programs, and refund eligibility typically hinges on users' engagement with these services and their account management.
Situations that may qualify for a refund at Overtime Athletic Club include:
Program Cancellation: If a user decides to cancel their membership prior to the next billing cycle and follows the proper cancellation procedure, they may be eligible for a refund for that billing period.
Session Rescheduling: Should a scheduled training session be canceled by Overtime Athletic Club, users may qualify for a credit or refund for that specific session.
Service Disruption: In the event of a significant disruption to the services offered (e.g., extended facility closures), users may be eligible for a prorated refund for the duration of the interruption.
Account Deactivation: If a user’s account is deactivated due to circumstances evaluated by Overtime Athletic Club (and not due to user inaction), they may be eligible for a refund for unused sessions.
Users should refer to Overtime Athletic Club's specific policies for detailed guidelines on eligibility criteria to ensure they understand any potential refund scenarios related to their membership.
Step-by-Step Process to Request Your Overtime Athletic Club Refund Like a Pro
If you purchased through OvertimeAthleticClub.com:
Visit the Overtime Athletic Club website and log into your account.
Navigate to the Account Settings section.
Look for Billing History or Subscriptions.
Identify the relevant subscription or membership charge you wish to refund.
Click on Request Refund beside the charge.
In the refund request form, mention that the subscription was not used or renewed without notice.
Submit the request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top.
Select Subscriptions from the list.
Find the Overtime Athletic Club subscription and tap on it.
Click on Report a Problem on the subscription details page.
Choose Billing Issues as the reason.
In the description, state that the subscription was unwanted or not as expected.
Submit your report for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Account.
Scroll to the Purchase History section.
Find the Overtime Athletic Club subscription and tap on it.
Select Refund and choose a reason for the refund.
In the notes, mention that the service was not utilized or that the subscription renewed unexpectedly.
Confirm the refund request.
If you purchased through Roku:
Go to the Roku Channel Store on your Roku device.
Select Your Account from the settings menu.
Scroll down to find your Active Subscriptions.
Locate the Overtime Athletic Club subscription.
Click on Manage Subscription.
Select Cancel Subscription to stop future payments.
Contact Roku Support via their website to request a refund for recent charges.
When contacting support, mention that you did not intend to keep the subscription or that it was not used.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Overtime Athletic Club for Refund
Script
Copy
Subject: Refund Request – Overtime Athletic Club Account [Your Email]
Dear Overtime Athletic Club Team,
I hope this message finds you well.
[describe reason]
I would like to request a refund of [Amount].
Please find attached documentation for your reference.
I would appreciate your confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but not yet processed.
Your refund is being reviewed. Please allow 1-3 business days for processing.
Processing
The refund is currently being processed by our team.
Your refund is underway! Expect it to be completed within 3-5 business days.
Refunded
Your refund has been successfully processed.
You will see the amount credited back to your payment method in 3-7 business days, depending on your bank.
Partially Refunded
A portion of the refund has been successfully processed.
You received a partial refund. Please check your account for details of the refunded amount.
Completed
The refund process is complete and no further actions are required.
Your refund has been fully processed. Thank you for your patience!
Canceled
The refund request has been canceled and will not be processed.
Your refund cannot be processed. Please contact customer support for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Overtime Athletic Club, users often navigate various scenarios that require clarity in account management or billing concerns. Here are some real user scenarios where members successfully claimed refunds after addressing specific issues:
Session Expiration: A user realized that they could not access their scheduled training session due to a scheduling mistake. After contacting Overtime Athletic Club’s support, they were able to validate the mix-up and received a refund for the session's fee, ensuring they wouldn’t miss their next training opportunity.
Membership Downgrade: A member who had recently upgraded their membership decided that the additional features were not beneficial for their needs. Upon reaching out for assistance, they explained their situation and successfully requested a refund for the unused portion of the upgrade fees, seamlessly downgrading back to their original plan.
Event Cancellation: After registering for a special fitness event, a user faced unforeseen circumstances and could no longer attend. They contacted the customer service team at Overtime Athletic Club, who verified the cancellation request and processed a timely refund for the event registration fee.
Class Package Adjustment: A member purchased a package of classes but found that their schedule changed unexpectedly. By communicating with the Overtime Athletic Club support staff, they successfully arranged a refund for the unused classes, allowing them to reallocate funds towards a new package that better fit their availability.
The Easiest Way to Get a Overtime Athletic Club Refund
If you're frustrated trying to get a refund from Overtime Athletic Club—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status at Overtime Athletic Club is straightforward, thanks to our streamlined process and dedicated tools designed to keep you informed. Here are the most efficient ways to stay updated on your refund:
Email Notifications: Once your refund request is initiated, check your email for updates from Overtime Athletic Club. We send detailed refund status emails, so make sure to look for messages with the subject line "Refund Update" to stay informed.
In-App Notifications: If you're using our mobile app, you will receive push notifications regarding your refund status. Ensure that notifications are enabled in your app settings to receive timely alerts.
Account Dashboard: Log in to your account on overtimeathleticclub.com and navigate to your account dashboard. Under the "Order History" section, you can click on any recent order to see its refund progress, including the current status and expected timelines.
Billing Section: In your account settings, check the "Billing" section for a comprehensive view of your transaction history and any pending refunds. This area provides specific details about the amount refunded and the method of refund.
Progress Information: We provide regular updates on the processing of your refund. Look for indicators like "Refund Requested," "Refund Processing," or "Refund Completed" in your account dashboard to track the lifecycle of your refund request.
Customer Support: If you have any questions or need further assistance, reach out to our customer support team through the app or website for personalized help regarding your refund status. They can provide real-time updates and answer any inquiries you may have.
FAQ
Unfortunately, we are unable to provide refunds for memberships or services if the cancellation occurs after the designated cancellation period. We recommend reviewing your membership agreement for specific cancellation timelines. If you have further questions or need assistance, feel free to reach out to our support team.
Refund processing times can vary depending on your bank or payment method, but typically, you can expect to see the refund reflected in your account within 5 to 10 business days after it has been initiated. If you don't see the refund after this period, it may be helpful to check with your financial institution for more details.
If you see a charge but do not have an active subscription, please check your account details on our website for any active memberships. If the charge seems unfamiliar, contact our customer support team via the contact form provided on our site, and they will assist you in clarifying the situation.
If you're unable to receive a refund directly from Overtime Athletic Club, consider reaching out to their customer service again for further assistance. You may also want to escalate your inquiry within their support system to ensure your concerns are fully addressed. Additionally, reviewing your account details and previous communications may provide helpful insights.
If Overtime Athletic Club has refused to issue a refund, you may want to start by reviewing their refund policy to ensure all guidelines are met. Additionally, consider reaching out to customer support again for further clarification or to discuss your situation in more detail. Checking your account details for any relevant updates or notices might also provide helpful context.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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