Billing matters often go unnoticed until an unexpected charge catches our attention, such as when a subscription automatically renews. In this guide, we will clarify how refunds work with OVHcloud Hosting, outline who is eligible for a refund, and provide step-by-step instructions to help you quickly request your money back. Our aim is to ensure that you feel supported and informed throughout the process.
What You Should Prepare Before Applying For Refund
Account Information: Your OVHcloud account email and username.
Order Number: The specific order number related to the service you are requesting a refund for.
Invoice Details: Access the invoice for the payment made, including the invoice ID and amount.
Service Details: Clearly specify the service type (e.g., VPS, Dedicated Server, Cloud Storage) and any relevant service identifiers.
Reason for Refund: A detailed explanation of why you are requesting the refund, including any service issues or dissatisfaction.
Service Usage: Documentation or proof showing the timeline of service usage, if applicable.
Communication Records: Any emails or support tickets related to your case, which might support your refund request.
Payment Method: Details of the payment method used, such as credit card information or PayPal transaction details.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Bank Transfer
5-10 working days
Check
7-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from OVHcloud Hosting
At OVHcloud Hosting, users have specific rights regarding their subscriptions and services. Understanding these rights can provide clarity on potential scenarios for refunds. OVHcloud offers a range of services including web hosting, cloud solutions, and dedicated servers, which involve ongoing subscriptions and account management details. Refund eligibility is often contingent upon the nature of the services purchased and the circumstances surrounding the account.
Service Downtime: Users experiencing significant downtime that impacts service accessibility may inquire about eligibility for a refund proportional to the downtime experienced.
Service Cancellation: If a user cancels a service within the defined refund period as outlined in their service agreement, they may be eligible for a refund for any unused portion of the subscription.
Billing Issues: In cases where a user encounters discrepancies in billing that relate to their subscription, they can seek clarification and may qualify for a refund if the situation aligns with OVHcloud’s billing policies.
Service Migrations: Users who face complications during the migration of services to OVHcloud may inquire about possible refunds if these complications significantly hinder their use of the service.
Product Guarantees: Certain products or services may come with specific guarantees or trial periods, where users who are not satisfied may be eligible for a refund within the stated timeframe.
It is important for users to review OVHcloud's specific terms of service and refund policy to better understand their rights and any situation that might grant eligibility for a refund.
Step-by-Step Process to Request Your OVHcloud Hosting Refund Like a Pro
Log in to your account by clicking on the "Login" button at the top right corner.
Navigate to the "Billing" section located in the main dashboard.
Select "Invoices" to find the relevant invoice associated with your subscription.
Click on the invoice number to view its details.
Look for a "Request Refund" button or link, usually found next to the invoice details.
In the refund request form, explain your reason for the refund:
Reference that the subscription renewed without prior notice.
Curate a message stressing that the account has remained unused.
Submit the request and monitor your email for a confirmation message from OVHcloud.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the OVHcloud subscription and tap on it.
Tap Cancel Subscription if necessary.
After canceling, return to the Subscriptions page.
Scroll to find the Report a Problem option and click it.
Select the OVHcloud subscription and choose Refund as your issue.
Mention that you were charged unexpectedly and didn’t use the service.
Submit your report and check for a response.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines in the top-left corner).
Select Subscriptions.
Find the OVHcloud subscription in your list and tap on it.
Tap Cancel Subscription if needed.
Once canceled, go back to the Menu.
Tap on Account and then select Purchase History.
Locate the OVHcloud transaction and click on it.
Choose Request a Refund.
When prompted, indicate that the charge was unexpected or that you no longer wish to use the service.
Submit your request and keep an eye on your email for further communication.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to discuss my recent billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your review, if applicable.
I would appreciate it if you could confirm receipt of this email and provide a response within 3-5 business days.
Thank you for your assistance.
Best regards, [Your Name]
Phone: [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet reviewed.
Your refund is under review. Typically takes 1-2 business days.
Processing
The refund is being processed by our system.
Your refund is being handled. Expect completion within 3-5 business days.
Refunded
The refund has been successfully completed.
Funds have been returned to your payment method. Check your account within 5-10 business days.
Partially Refunded
Some of the funds have been returned, but not all.
You have received part of your original payment back. Review your transaction history for details.
Completed
The refund process is fully complete.
All refund transactions are finalized, and funds should be reflected in your account.
Canceled
The refund request has been canceled by the customer or by OVHcloud.
No funds will be returned. You must re-submit your request or contact support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
OVHcloud Hosting offers a variety of services that cater to different needs, making refunds a part of their business model. Below are a few scenarios illustrating how users have successfully claimed refunds.
Accidental Overpayment: A user purchased a dedicated server for a year and later decided they only needed it for six months. Upon requesting an adjustment, they were able to successfully obtain a refund for the remaining six months after confirming their revised needs with customer service.
Service Downtime: A small business experienced unexpected downtime for a week on their VPS hosting solution, which impacted their operations. After reaching out to OVHcloud hosting support and providing relevant details, the user received a prorated refund reflecting the service interruption.
Resource Upscaling Delay: A developer upgraded their hosting plan to accommodate increased traffic but previously scheduled resources were not provisioned on time. Upon reporting this issue, they were granted a refund for the downtime incurred during the delay, demonstrating OVHcloud's commitment to customer satisfaction.
Changing Project Requirements: A user initially subscribed to a high-traffic plan for a project but later decided to scale down as the project scope changed. After discussing their situation with OVHcloud's billing department, they were given a refund for the unused portion of their plan that correlates with the change in project needs.
The Easiest Way to Get a OVHcloud Hosting Refund
If you're frustrated trying to get a refund from OVHcloud Hosting—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with OVHcloud Hosting is a straightforward process, designed to keep you informed every step of the way. Here are some efficient methods to monitor the progress of your refund:
Email Notifications: Keep an eye on your registered email address for updates regarding your refund. OVHcloud typically sends out confirmation emails when a refund request is submitted, as well as notifications about its status changes.
Account Dashboard: Log in to your OVHcloud account and navigate to the Billing section, where you’ll find detailed information about your refund status and history. This is the primary place for checking all your financial transactions.
Order History: Within your account, go to the Order History section. Here, you can view all past transactions, including refund requests, where you will see their current status.
In-App Notifications: If you use the OVHcloud mobile app, make sure to enable notifications. The app provides real-time updates about your account activities, including any progress related to refunds.
Customer Support: For specific inquiries, the OVHcloud support team can provide personalized updates. Utilize the chat feature or open a support ticket through your account for direct assistance regarding your refund.
FAQ
If you forget to cancel your OVHcloud Hosting service on time, the ability to receive a refund will depend on the specific terms of your service agreement. OVHcloud typically has a set refund policy, so it's advisable to review their terms or reach out to their customer support for guidance on your situation.
Refunds from OVHcloud Hosting typically take 5 to 10 business days to be processed and appear in your account, depending on your bank's policies. Once your refund request is approved, you will receive a confirmation email detailing the transaction.
If you notice a charge but do not have an active subscription with OVHcloud, we recommend checking your account for any possible inactive services or ensuring that the payment information is up to date. If everything appears correct, please contact our customer support team for assistance, and they will help clarify the charge and resolve any issues.
If you are unable to obtain a refund directly from OVHcloud Hosting, consider reaching out to their customer service team again for additional clarification or assistance. You may also explore escalating your request within OVHcloud's support system to ensure your concerns are addressed. Additionally, reviewing your account details and service agreements may provide further insight into your refund eligibility.
If OVHcloud Hosting refuses to issue a refund, you may want to carefully review their refund policy for any specific conditions or criteria that apply. Additionally, consider reaching out to their customer support team again, providing any necessary context or information that may help clarify your situation. Checking your account details for compliance with their policies can also provide insights.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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