Many users often overlook billing until an unexpected charge catches their attention, such as an automated subscription renewal. This guide is designed to help you navigate the OVHcloud refund process, detailing who is eligible for refunds and the steps to request a swift reimbursement. We aim to clarify the refund landscape, ensuring that you have all the necessary information to manage your account confidently.
What You Should Prepare Before Applying For Refund
OVHcloud Account Information: Ensure you have your account ID and login credentials handy.
Service/Product Details: Specify the service or product you are requesting a refund for (e.g., VPS, hosting, domain registration).
Transaction ID: Locate the transaction ID associated with your purchase, which is essential for the refund request.
Invoice or Receipt: Have the invoice or receipt of the purchase available to provide proof of transaction.
Reason for Refund: Clearly articulate the reason for your refund request, such as service dissatisfaction, technical issues, or billing errors.
Timeframe of Purchase: Know the purchase date and whether it falls within the refund eligibility period as per OVHcloud's policy.
Communication Records: Gather any prior communication with OVHcloud support regarding the issue or your refund request.
Payment Method Details: Prepare the payment method details used for the transaction (credit card, PayPal, etc.) for processing the refund.
Terms of Service Reference: Familiarize yourself with OVHcloud's refund policy to ensure compliance with their terms.
Backup Data: Consider backing up any relevant data from your OVHcloud service if it may be affected by the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
5-7 working days
Sofort
7-10 working days
Bank Transfer
7-15 working days
Check (if applicable)
10-20 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from OVHcloud
At OVHcloud, users have specific rights regarding their services and billing, particularly when it comes to eligibility for refunds. Understanding these rights is essential for effectively managing your OVHcloud account and ensuring that your needs are met in accordance with the company's policies.
Users may qualify for a refund under certain scenarios, which relate directly to the services provided by OVHcloud. The following situations might be relevant for eligibility:
Service Downtime: If a cloud service experiences significant and prolonged outages that affect your ability to utilize the service, you may be eligible for a credit or refund associated with the affected service period.
Service Decommissioning: In instances where OVHcloud decides to discontinue a particular service that you are actively using, you may qualify for a prorated refund for any pre-paid service period remaining at the time of decommissioning.
Contractual Terms Not Met: Should there be a situation where OVHcloud is unable to provide services as described in the contractual agreement, users might be eligible for a refund based on the terms outlined in their specific service agreement.
Billing Discrepancies: If users encounter unexpected charges that do not align with the agreed billing terms, they can inquire about potential adjustments or refunds for those charges that may not reflect legitimate usage.
Cancellation Within Grace Period: If users cancel their subscription within any grace period specified at the time of purchase, they may be eligible for a full refund according to OVHcloud's cancellation policy.
It is important to review OVHcloud’s specific policies and your service agreement to fully understand your rights and any applicable scenarios that could lead to a refund. For detailed information or particular situations not covered here, users are encouraged to reach out directly to OVHcloud's customer support for assistance.
Step-by-Step Process to Request Your OVHcloud Refund Like a Pro
Navigate to the "Billing" section found in your account dashboard.
Select the "Invoices" tab to view your past payments.
Identify the invoice related to the charge you wish to dispute and click on it.
Look for the option that says "Request a Refund" or similar.
Fill out any requested information, and in the description box, mention that the subscription renewed without notice.
Submit the request and keep an eye on your registered email for updates.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the Settings menu.
Select Subscriptions to view your active subscriptions.
Find the subscription related to OVHcloud and tap on it.
Scroll down to find Report a Problem and tap on it.
Follow the prompts, and when explaining your situation, emphasize that the account was unused.
Submit the report and check for responses via email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the three horizontal lines in the upper left corner to open the menu.
Select Account and then go to Purchase History.
Locate the OVHcloud subscription in the list of transactions.
Tap on the relevant transaction and select Refund or Report an Issue.
In the feedback form, mention that the subscription renewed unexpectedly.
Submit the request and await confirmation via your Google account email.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to the My Account section.
Look for a link to Manage Your Subscriptions and click on it.
Find your OVHcloud subscription and click on it.
Look for the option to Request a Refund or Report Problem.
Provide the necessary details, and when possible, mention that the service was not utilized.
Submit your request and keep an eye on your email for a follow-up.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find the relevant documentation attached for your reference.
I would appreciate your confirmation within 3-5 business days.
Thank you for your attention to this matter.
Best regards,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been initiated and is awaiting approval.
Your refund request is under review. Typically takes up to 48 hours to process.
Processing
The refund is currently being processed by OVHcloud.
Your request is being handled. Expect completion within 5-10 business days.
Refunded
The refund has been successfully processed and funds returned.
You should see the amount credited back to your original payment method shortly.
Partially Refunded
A portion of the refund requested has been processed.
Check your account for the partial refund amount credited.
Completed
The refund process is fully completed with no further action needed.
Your refund is finalized, and you will not receive further updates.
Canceled
The refund request has been canceled at your request or due to policy.
No refund will be processed. You will need to submit a new request if desired.
Real User Scenarios: When and How Refunds Were Successfully Claimed
OVHcloud users often find themselves navigating various scenarios where refunds are necessary due to service changes or account management decisions. Here are a few real user scenarios that illustrate how refunds were successfully claimed:
Subscription Plan Downgrade: A user decided to downgrade from a Premium plan to a Standard plan after realizing they didn’t need all the features. Upon reaching out to OVHcloud’s support team, they were informed of the pro-rated refund for the unused portion of the Premium plan. The user received the refund promptly after the downgrade was processed.
Service Interruption: After a scheduled maintenance, a customer experienced unexpected downtime for their VPS hosting service, which affected their business operations. They submitted a ticket to OVHcloud, citing the downtime, and after verification, OVHcloud issued a refund for the affected billing period as a goodwill gesture.
Misconfigured Services: A new user mistakenly ordered additional resources for their cloud infrastructure that were unnecessary for their project. Upon realizing the error, they contacted customer support for assistance. OVHcloud helped them rectify the configuration and processed a refund for the unused resources shortly thereafter.
Annual Billing Inquiry: A user who opted for annual billing had questions regarding their renewal and noticed they were charged ahead of schedule. After verifying the subscription dates with the OVHcloud support team, they confirmed that the renewal had taken place early due to an administrative update. The user was able to request a refund for the portion they did not intend to renew at that time, and it was processed efficiently.
The Easiest Way to Get a OVHcloud Refund
If you're frustrated trying to get a refund from OVHcloud—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with OVHcloud is straightforward, thanks to various communication channels and tools designed to keep you informed. Here's how to efficiently monitor your refund progress:
Check Your Email: OVHcloud sends refund status updates directly to your registered email address. Look for emails that detail the refund request and any approval or processing updates, as they provide essential information about your refund status.
Log into Your Account Dashboard: Navigate to the OVHcloud Account Dashboard to view the status of your refunds. Go to the 'Billing' section where you can find an overview of all transactions, including refunds.
Order History Section: Your order history within the dashboard contains details of all your purchases and their respective refund statuses. Here, you can see if your refund has been initiated, processed, or completed.
In-App Notifications: If you use the OVHcloud mobile app, make sure to enable notifications. You may receive real-time alerts regarding changes to your refund status, ensuring you stay updated even on the go.
Contact Support for Detailed Queries: If you require specific information about your refund process, reach out to OVHcloud's customer support. They can assist with any discrepancies or provide additional details not reflected in your account dashboard.
FAQ
OVHcloud typically has a strict policy regarding cancellations and refunds. If you forget to cancel your service on time, you may not be eligible for a refund for the period in question. It's always best to review your specific service terms or contact customer support for guidance tailored to your situation.
Refunds from OVHcloud are typically processed within 5 to 10 business days, depending on your payment method and banking institution. Once initiated, you can check the status of your refund through your OVHcloud account or contact customer support for assistance.
If you see a charge but don’t have an active subscription, first verify your account details and check for any past services that might still be active. If you're still unsure about the charge, please contact OVHcloud customer support with your account information for further assistance.
If you are unable to secure a refund directly through OVHcloud, consider reaching out to customer service again for further assistance. You may also escalate your inquiry within OVHcloud's support system to ensure it is reviewed by a higher-level representative. Additionally, reviewing your account details and any applicable policies may provide further clarity on available options.
If OVHcloud has refused to issue a refund, you can start by carefully reviewing their refund policy to understand the specific terms that apply to your situation. It may also be helpful to reach out to their customer support team again for further clarification or to check if there are any additional details in your account that could impact the outcome.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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