Unexpected charges can often catch us off guard, especially when it comes to billing for services we rely on. If you’ve recently discovered a charge related to UB Services that you believe warrants a refund, this guide will assist you in understanding how their refund process works. We’ll explain eligibility criteria and provide clear steps to help you request your money back efficiently. Let’s navigate this process together to ensure you receive the resolution you deserve.
What You Should Prepare Before Applying For Refund
Account Number: Ensure you have your UB Services account number readily available.
Billing Address: Have your current billing address associated with the account on hand.
Service Address: Prepare the service address linked to your UB Services account.
Transaction ID: Locate the transaction ID of the payment for which you are requesting a refund.
Payment Method: Identify the method used for payment (e.g., credit card, bank transfer) and provide any relevant details.
Proof of Payment: Gather any receipts or bank statements that confirm the payment made to UB Services.
Refund Request Reason: Clearly articulate the reason for the refund request, which may include billing errors or service issues.
Documentation of Service Issue: If applicable, collect any documentation related to service outages or customer support correspondence.
Contact Information: Make sure your contact details are up-to-date for follow-ups regarding your refund request.
Refund Request Form: Fill out any specific refund request forms required by UB Services, if available.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
Online Bank Transfer
5-7 working days
In-person Payment (Cash)
Up to 10 working days
Check
7-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from UB Services
At UB Services, users who engage with our utility billing and service offerings may find themselves in situations where eligibility for a refund could be considered. This primarily revolves around the nature of our services, which include billing for utility consumption such as water, sewer, and refuse services in the City of Carlsbad. Understanding the specific scenarios that may qualify for a refund can help users navigate their account management more effectively.
Service Interruption: Users may be eligible for a refund if there was an unexpected service interruption for an extended period, impacting utility delivery.
Billing Adjustments: If there are adjustments made to a user’s account due to discrepancies in meter readings, users might qualify for a refund based on these corrected amounts.
Account Closure: In cases where a user closes their account and billing has been processed for a period beyond the closure date, they may be eligible for a pro-rated refund for services not rendered.
Payment Errors: If there is a situation where an incorrect payment amount was processed due to system errors, users may request a review for potential refund eligibility.
Deposit Refunds: Users who have made deposits upon opening their utility accounts may be eligible for refunds of those deposits after meeting specific account-standing requirements.
It is important for users to review their individual billing statements and service agreements to fully understand the circumstances that may apply to their situation, and to engage with UB Services for clarification on any potential refund eligibility.
Step-by-Step Process to Request Your UB Services Refund Like a Pro
If you purchased through UB Services.com:
Visit the cityofcarlsbadnm.com website.
Scroll to the bottom and click on Contact Us.
Fill out the contact form with your details.
In the message section, clearly state you would like a refund for your membership or subscription.
Use messaging tactics such as:
Mention that the subscription renewed unexpectedly.
Indicate that the account has not been actively used.
Submit the form and await a confirmation email.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate the relevant subscription and tap on it.
Select Cancel Subscription (if necessary) and follow the prompts.
Open iTunes or Apple Music on your computer.
Go to your account details and find the Purchase History.
Click on the item you wish to request a refund for, then select Report a Problem.
Choose the reason for your refund request, such as:
Subscription renewed without notification.
The service was not used or needed anymore.
If you purchased through Google Play:
Open the Google Play Store app on your Android device.
Tap on your profile icon at the top right.
Select Payments & subscriptions.
Tap on Subscriptions.
Find the subscription you want to request a refund for.
Tap on Manage or Cancel Subscription if necessary.
Then, visit the Google Play Help Center.
Select the option to request a refund and fill out the form, mentioning:
The subscription updated without prior notice.
You've not actively used the service.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select My Account from the menu.
Locate Manage Account and view your subscriptions.
Find the subscription you want to request a refund for.
Look for any refund options available (if applicable) or select Contact Support.
Submit your refund request through the support channel, using phrases like:
Indicate that the subscription was renewed unexpectedly.
Highlight that you were not using the service.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund for the amount of [Amount] due to [describe reason].
If applicable, I have attached the necessary documentation for your review.
Please confirm receipt of this request within 3-5 business days. If you need any additional information, feel free to contact me at [Your Phone Number].
Thank you for your attention to this matter.
Sincerely, [Your Name]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request has been received and is awaiting approval.
Your refund has been initiated and is currently under review. Please wait for confirmation.
Processing
Refund is currently being processed by our financial team.
Your refund is in progress; you should see a status update shortly.
Refunded
The refund has been successfully processed.
Your account has been credited. Please check your bank account or card statement.
Partially Refunded
Only a portion of your requested refund has been approved.
Check the amount credited back to your account. If you need further assistance, please contact us.
Completed
The refund process is fully completed, and funds are available.
Your transaction is finalized. No further action is needed.
Canceled
The refund request has been canceled, either by you or our team.
If you believe this is an error, please contact customer service for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At UB Services, effective communication and a smooth refund process can help resolve various customer queries. Here are some real user scenarios where customers successfully claimed refunds:
Service Interruption: A customer reported a temporary outage of their water service that lasted longer than expected. After verifying the issue, the customer contacted UB Services and was able to secure a refund for the days without service.
Billing Discrepancy: A customer noticed an unexpected charge on their monthly utility bill due to an estimated meter reading. Upon reaching out to UB Services and providing the actual meter reading, the customer received a refund for the overcharged amount.
Adjustments for Changes in Service: A customer decided to downgrade their water service plan after being informed about lower consumption needs. After submitting a request for the change, the customer received a refund for the difference in pricing for the billing cycle.
Account Management Inquiry: A customer was unsure about their recent charges after updating their account information. By contacting UB Services, they clarified the charges and were granted a refund for a billing error during the update process.
The Easiest Way to Get a UB Services Refund
If you're frustrated trying to get a refund from UB Services—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with UB Services is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to do so:
Check Your Email: UB Services will send you email updates regarding your refund status. Look for emails titled 'Refund Update' or 'Your Refund is in Progress' to stay informed.
Use the UB Services Mobile App: If you have the UB Services mobile app installed, you can easily track your refund status in the 'Refunds' section. Ensure your app notifications are turned on to receive alerts about updates.
Access Your Account Dashboard: Log in to your account on the UB Services website and navigate to the 'My Account' section. Here, you’ll find the 'Order History' tab, which includes all transactions and their current refund status.
Billing Section Insights: Within your account settings, the 'Billing' section provides detailed information about your refund. It lists transaction dates, amounts, and the processing status, allowing you to track progress at a glance.
Direct Contact for Assistance: If your refund appears delayed or you have questions, you can reach out to UB Services customer support directly via the 'Help' section on the website or app for immediate assistance regarding your refund status.
FAQ
Unfortunately, if you forget to cancel your service on time, we are unable to process a refund for that billing period. We encourage you to set reminders for cancellations in the future to avoid this situation. If you have any specific circumstances you'd like us to consider, please feel free to reach out.
Refund processing times can vary based on the payment method used. Typically, it may take 5 to 10 business days for the refund to appear in your account after it has been processed. Please check with your financial institution for specific timelines related to your accounts.
If you see a charge but do not have an active subscription, please check your account for any previous transactions or services that may explain the charge. If you need further assistance, contact UB Services customer support with your details for clarification.
If you're unable to obtain a refund directly from UB Services, consider reaching out to customer service for further assistance or clarification on your situation. Additionally, you may want to explore the option of escalating your inquiry within their support system. It's also helpful to review your account details to ensure all information is accurate and up to date.
If UB Services has declined to issue a refund, you can start by reviewing their refund policy to ensure that your request aligns with their guidelines. Additionally, consider reaching out to their customer support again, as they may provide further clarification or options based on your specific situation. It's also helpful to double-check your account details for any related terms or conditions that might affect your eligibility.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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