Many users only consider billing matters when an unexpected charge appears, such as an automatic subscription renewal. This guide aims to clarify how refunds work for Uncommon Live, detailing who is eligible and the steps to quickly request your money back. We understand that navigating these processes can be daunting, and we are here to ensure you have all the information you need for a smooth experience.
What You Should Prepare Before Applying For Refund
Order Confirmation Email - Locate the original confirmation email you received after your purchase, as it will contain essential details about your order.
Transaction ID - Find your unique transaction ID associated with your purchase, which is usually included in your order confirmation.
Account Information - Have your account details handy, including your username and any linked email addresses to facilitate verification.
Reason for Refund - Clearly articulate the reason for your refund request, whether it’s for a service not rendered or a product issue.
Supporting Documentation - Collect any relevant communications (like email exchanges) or evidence (screenshot or recordings) that support your refund claim.
Purchase Date - Be prepared to provide the date of purchase to help track your transaction in their records.
Payment Method Details - Have details of your original payment method at hand (e.g., credit/debit card, PayPal) if they need to process a refund back to that method.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-7 working days
PayPal
2-5 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
Bank Transfer
5-10 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Uncommon Live
At Uncommon Live, we strive to provide an exceptional experience for our users through our live event services and digital content offerings. Understanding your eligibility for a refund is key to ensuring you have a seamless experience while utilizing our services. Refund eligibility may depend on the specific circumstances surrounding your account and usage of our platform.
Event Cancellation: If an event you registered for is canceled or significantly modified, you may qualify for a refund based on our event policy.
Technical Issues: If you experience persistent technical difficulties accessing a live event or digital content that cannot be resolved, you might be eligible for a refund for that specific session.
Subscription Adjustments: For users on a subscription plan, if there are changes to the subscription tier or pricing that you were not notified about, this may affect your eligibility for a partial refund or adjustment for the current billing cycle.
Account Deactivation: Should you deactivate your account under specific circumstances outlined in our policy, you may qualify for a prorated refund for any unused service period.
Content Access Issues: If you are unable to access purchased digital content due to account verification issues or platform errors, you might be eligible for a refund for that purchase.
For further clarification regarding your specific situation and refund eligibility, please refer to our detailed user agreement or contact our support team for assistance.
Step-by-Step Process to Request Your Uncommon Live Refund Like a Pro
If you purchased through Uncommon Live.com:
Visit bennewman.net and log into your account.
Navigate to the Account Settings section.
Select Billing Information.
Locate the subscription or membership you wish to refund.
Click on the Request Refund option.
In the message box, mention that the subscription renewed without notice and that you’d like a refund.
Submit your request and await confirmation via email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Uncommon Live subscription.
Tap Cancel Subscription to stop future billing.
Open iTunes or the App Store on your desktop.
Go to Account and find the purchase in Purchase History.
Click Report a Problem next to the Uncommon Live subscription.
Choose the reason for your refund, emphasizing that the subscription was not utilized.
Submit your request for review.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon and select Account.
Scroll down and tap on Purchase History.
Find the Uncommon Live subscription.
Tap on it and select Refund.
Follow the on-screen prompts, succinctly explaining that your subscription renewed unexpectedly.
Submit your request.
If you purchased through Roku:
On your Roku device, go to the Home screen.
Select Streaming Channels and open Manage Subscription.
Find the Uncommon Live subscription in the list.
Select Cancel Subscription to stop future payments.
Visit the Roku website and log into your account.
Go to My Account and locate the subscription.
Select Request a Refund.
In your request, mention that you had no notifications of renewal and would like a refund.
Submit your request and await their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Uncommon Live for Refund
Script
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Subject: Refund Request – Uncommon Live Account [Your Email]
Dear Uncommon Live Team,
I hope this message finds you well.
On [Billing Date], [describe reason].
Therefore, I would like to request a refund in the amount of [Amount].
I have attached the necessary documentation for your reference.
I kindly request confirmation of the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but not yet processed.
You will receive an update within 3-5 business days.
Processing
The refund is currently being processed.
Funds should be back in your account within 5-7 business days.
Refunded
Your refund has been successfully completed.
The amount has been credited back to your original payment method.
Partially Refunded
A portion of your order has been refunded.
You will see a partial credit applied to your account.
Canceled
Your refund request has been canceled.
No funds were deducted, and the order remains unchanged.
Completed
Your refund process is fully finalized.
All actions regarding your refund are concluded.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Uncommon Live provides a unique platform for creative and engaging online experiences. Users occasionally find themselves in situations where a refund becomes necessary due to various reasons related to their subscription services or event participations. Here are some examples of real user scenarios where refunds were successfully claimed:
Subscription Service Change: A user decided to upgrade their subscription plan to access additional features but later realized they had miscalculated their budget. They contacted Uncommon Live's customer support, explained their situation, and were promptly refunded the difference between their previous and upgraded plan.
Event Cancellation: A customer signed up for a live event that was unfortunately canceled due to unforeseen circumstances. After receiving the cancellation notification, they reached out to Uncommon Live for clarification and received a full refund as part of the company's commitment to customer satisfaction.
Account Billing Inquiry: A user noticed an unexpected charge on their account during a monthly billing cycle. After reviewing their billing statements, they contacted Uncommon Live to inquire about the charge. The support team clarified the charge was for a past event registration, and they were offered a refund when the user explained they hadn’t attended the event.
Subscription Pause Request: A user needed to pause their subscription temporarily due to personal commitments. Upon their request, Uncommon Live allowed them to pause the subscription at no cost for a specified period, ensuring they could resume without extra charges once they were ready.
The Easiest Way to Get a Uncommon Live Refund
If you're frustrated trying to get a refund from Uncommon Live—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Uncommon Live is straightforward and designed for your convenience. Here are the most efficient ways to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates from Uncommon Live. Whenever your refund status changes, you will receive a detailed email outlining the current status and estimated timeline.
In-App Notifications: If you're using the Uncommon Live mobile app, check your in-app notifications for real-time updates on your refund. Notifications will provide timely alerts as your refund moves through different stages.
Account Dashboard: Log in to your account and visit the dashboard. Click on the 'Order History' section, where you can view all past purchases, including their refund status. This area provides specific details about when the refund was initiated and its current stage.
Billing Section: In the account settings, navigate to the 'Billing' section. Here, you can track your refund's financial processing, including any transaction IDs or reference numbers that may be required for additional inquiries.
Customer Support: If you have any questions regarding your refund status, you can utilize the live chat feature on the Uncommon Live website. The support team can provide you with specific updates and assist you with any complications directly related to your refund.
FAQ
Refunds for subscriptions at Uncommon Live are generally not provided if a user forgets to cancel before the renewal date. It's important to keep track of your subscription period to avoid unexpected charges. For any specific concerns, we encourage reaching out to our support team who can assist further.
Refund processing times can vary depending on your bank or payment provider. Typically, it may take between 5 to 10 business days for the refund to appear in your account after it has been processed. Please keep an eye on your transaction history during this period.
If you see a charge but don't have an active subscription, please check your account for any associated subscriptions or trial periods that may have converted to a paid plan. If you still believe there's a discrepancy, reach out to our customer support team with your details, and we'll assist you in resolving the issue.
If you're unable to receive a refund directly from Uncommon Live, consider reaching out to their customer service team again for further assistance. Additionally, you may want to escalate your inquiry within their support system for a more thorough review of your situation. Reviewing your account details and any communications may also help clarify the options available to you.
If Uncommon Live refuses to issue a refund, you may want to carefully review their refund policy to ensure all conditions were met. Additionally, consider reaching out to their support team again for further clarification or assistance. It's also helpful to double-check your account details to confirm any prior communications or resolutions.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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