Many users rarely consider their billing details until an unexpected charge appears, often due to automatic subscription renewals. This guide will help you understand how refunds work on underthemoonproof.com, who is eligible for a refund, and the steps to quickly request your money back. With clear instructions and helpful tips, we aim to simplify the refund process, making it as seamless as possible.
What You Should Prepare Before Applying For Refund
Order Confirmation Email: Locate the initial order confirmation email you received after your purchase for essential details such as order number and date.
Transaction ID: Have the transaction ID ready from your payment method, which can typically be found in your payment confirmation email.
Account Information: Log in to your account on underthemoonproof.com and gather your account details, as account verification may be required.
Refund Request Form: If applicable, check if there’s a specific refund request form you need to fill out on the website.
Photos of the Product: If the refund is due to product issues, take clear photos that document the reason for the return.
Return Shipping Receipt: If you are returning an item, keep the shipping receipt as proof of return and for tracking purposes.
Detailed Description: Prepare a brief explanation outlining the reason for the refund request, which can assist in the review process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
1-3 working days
Google Pay
1-3 working days
Gift Cards
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from underthemoonproof.com
At underthemoonproof.com, users are provided with a range of products and services designed for personal enhancement. Understanding your rights regarding refunds is important, as various circumstances may influence your eligibility. It's essential to review the specific policies associated with the products and services you have purchased or subscribed to.
Here are some situations relevant to underthemoonproof.com where users may qualify for a refund:
Product Deficiencies: If a physical product does not meet the described specifications or is defective upon receipt, you might be eligible for a refund.
Service Cancellation: Users who have opted for a subscription service and decide to cancel within a specified period may have the opportunity for a refund depending on the terms outlined at the time of purchase.
Subscription Overlaps: Users who accidentally subscribe to a service for a second time, without realizing they already have an active subscription, may inquire about refund eligibility, considering the guidelines provided in the subscription terms.
Returned Items: If you decide to return an item within the allowed return period and it meets the return conditions, a refund may be processed based on the return policy.
Billing Errors: In circumstances where there are discrepancies in billing that do not align with your subscription plan or order, you could seek a review of your account for potential adjustments.
For more detailed information on refund eligibility and specific scenarios, it is recommended to refer to the official refund policy outlined on underthemoonproof.com or contact customer support for personalized assistance.
Step-by-Step Process to Request Your underthemoonproof.com Refund Like a Pro
If you purchased through underthemoonproof.com:
Visit the underthemoonproof.com website.
Scroll down to the bottom of the page and click on the "Contact Us" link.
Choose the option for "Membership and Subscriptions".
Fill out the contact form with the following information:
Your full name
The email address associated with your account
Your request for a refund, specifically mentioning the subscription renewed without notice.
State that the account has been unused since the last charge.
Submit the form and await a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate the subscription for Under the Moon Proof.
Tap on it and choose Report a Problem.
In the description, mention the subscription renewed without notice and specify that the account was unused.
Submit the issue and monitor your email for updates.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu icon (three horizontal lines) in the top-left corner.
Go to Subscriptions.
Select the subscription for Under the Moon Proof.
Tap on Cancel Subscription to cancel it.
Next, tap on Report a problem.
In your message, clearly state the subscription renewed without notice and highlight that the account has been unused.
Submit your request and check for updates via email.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select Manage Account.
Navigate to Subscriptions and find your subscription for Under the Moon Proof.
Click on the subscription and choose Unsubscribe.
Return to the Support section of the Roku website.
Click on Contact Us and select the billing or subscription issue.
Provide details in the message, emphasizing that the subscription renewed without notice and the account has been unused.
Send your request and wait for their response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Your refund request has been received and is awaiting review.
You will be notified once your request is processed, typically within 3-5 business days.
Processing
Your refund is currently being processed by our team.
This can take up to 7 business days; please be patient as we work to resolve your request.
Refunded
The refund has been successfully issued to your original payment method.
The funds should appear in your account within 3-5 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded.
You will receive a confirmation email detailing the amount refunded and remaining balance.
Completed
Your refund process is complete, and all amounts have been settled.
You can view your updated order status in your account; no further action is needed.
Canceled
The refund request has been canceled by either you or our team.
If you believe this is an error, you can resubmit your request by contacting customer service.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At underthemoonproof.com, customers often navigate various account situations that may lead to successful refunds. Here are some real user scenarios demonstrating how refunds were accurately claimed.
A customer realized they had upgraded to a premium subscription accidentally while exploring the site. Upon reaching out to customer support within the refund policy timeframe, they received a prompt response and successfully reverted to their original plan with a full refund for the difference.
After a customer decided to pause their subscription for personal reasons, they found themselves inadvertently billed for an additional month. They contacted underthemoonproof.com’s support team to clarify their pause request, which resulted in an immediate refund for the erroneous charge, resolving the situation smoothly.
A user who had recently switched payment methods noticed a slight discrepancy in their billing amount due to a seasonal promotion not reflecting correctly. They reached out to the support team with their concern and were issued a refund to adjust the error, ensuring their account was accurate and up-to-date.
After a scheduled service was disrupted due to technical issues, a loyal customer contacted support to explain the situation. The customer was not only reassured of the service's stability but also received a refund for the affected period as part of underthemoonproof.com’s commitment to customer satisfaction.
The Easiest Way to Get a underthemoonproof.com Refund
If you're frustrated trying to get a refund from underthemoonproof.com—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking the status of your refund with Under the Moon Proof is straightforward and designed for your convenience. Here are the most efficient ways to keep tabs on your refund progress:
Email Notifications: Always check your email for updates regarding your refund. Under the Moon Proof sends out email notifications throughout the refund process, so make sure to look out for any messages with the subject line "Refund Update" for the latest information.
Account Dashboard: Log in to your account on underthemoonproof.com and navigate to your Order History. Each order will have a section dedicated to refund statuses, providing real-time updates and details about your refund's progress.
Mobile App Notifications: If you have the Under the Moon Proof mobile app installed, you will receive in-app notifications regarding your refund status. Make sure your app notifications are enabled to receive timely updates.
Billing Section: Within your account settings, head to the Billing Section. This area contains comprehensive details on all transactions, including pending and completed refunds, giving you an overview of your financial interactions.
Estimated Refund Timelines: Under the Moon Proof provides general timelines for refund processing. Check their FAQs section for expected timeframes, which can give you insight into when to anticipate your refund to be completed.
FAQ
Refunds for subscriptions are generally granted only if the cancellation is processed before the renewal date. If you forgot to cancel on time, it’s best to reach out to our customer support team, who can assist you in reviewing your situation and exploring possible options.
Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider's processing times. Once the refund is initiated, you'll receive a confirmation email to keep you updated on the status.
If you see a charge but do not have an active subscription, please check your account for any previous subscriptions that may still be active or any trial periods that may have converted. If you believe the charge is in error, contact our customer service team through the support section on our website for assistance.
If you are unable to receive a refund directly from underthemoonproof.com, consider reaching out to their customer service team again for further assistance. You might also explore escalating your issue within their support system to ensure it is thoroughly reviewed. Additionally, reviewing your account details or previous communications may provide further clarity on your refund status.
If underthemoonproof.com refuses to issue a refund, it's advisable to review their refund policy carefully to understand the conditions for refunds. You may also consider reaching out to their customer support team again for further clarification on the situation or to inquire about any additional steps you might take. Additionally, checking your account details for any relevant information may provide further insights.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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