How to Get an UNELCO Refund

• Account Number: Your unique UNELCO account number associated with your service.
• Transaction ID: The specific transaction ID for the payment you wish to refund.
• Billing Statement: A copy of your latest billing statement showing the disputed charge.
• Service Agreement: Reference to your service agreement for terms regarding refunds.
• Reason for Refund: A clear explanation of the reason for your refund request.
• Date of Service: The specific date on which the service was rendered that you are disputing.
• Contact Information: Ensure your current contact information is updated for communication regarding your refund.
• Supporting Documentation: Any relevant correspondence or evidence supporting your refund request.

*Working days are Monday to Friday, and don't include public holidays.

At UNELCO, customers have specific rights related to their service and billing. The eligibility for a refund may depend on individual circumstances related to service provisions, billing accuracy, and account management. Understanding these factors will help users determine their potential eligibility for a refund.

• Service Interruption: If a user experiences extended service interruptions due to maintenance or unforeseen circumstances, they may qualify for a refund for the affected period.
• Billing Adjustments: Users might be eligible for a refund if they can demonstrate discrepancies in their billing related to service usage, ensuring that charges align accurately with the service provided.
• Subscription Changes: In cases where a user upgrades or downgrades their subscription, a refund may apply if the new billing reflects improper charges during the transition period.
• Account Credit: Users with accumulated account credits may explore options for refunds when they choose to terminate their service, depending on the company's established policies regarding account balances.
• Service Cancellation: While service cancellation typically does not trigger a refund process, users may inquire about remaining service days or prepaid periods that might warrant a credit or refund based on company policy.

At UNELCO, customers often encounter unique situations that lead to successful refund claims. Here are some scenarios that illustrate how users have navigated these situations:

• Subscription Downgrade: A customer decided to downgrade their energy subscription to better suit their current needs. After realizing they had been billed at the higher rate for an additional month, they contacted UNELCO's support team to clarify their plan details. Once their account was verified, the team promptly issued a refund for the overcharge, aligning the billing with the new subscription tier.
• Incorrect Meter Reading: A user noticed an unusually high bill and suspected an error with the meter reading. After discussing their concerns with UNELCO, the team checked the readings and confirmed a mistake in the recorded usage. The customer received a refund for the excess charges after the correct readings were established.
• Prepaid Credit Adjustment: After relocating, a customer had prepaid credits on their previous account. When they set up service at their new location, they contacted UNELCO to ensure these credits were applied. Once verified, the customer received a refund for any unused credits from the previous address, facilitating a smoother transition.
• Account Closure Refund: A long-term customer decided to close their account due to relocation. Before the closure, they inquired about any remaining balance and potential refunds. UNELCO's support team calculated the final bill and processed a refund for the outstanding balance, ensuring the transition was hassle-free.

Tracking your refund status with UNELCO is straightforward and efficient. Here are tailored tips to help you monitor your refund progress:

• Email Updates: Keep an eye on your email inbox after initiating a refund. UNELCO sends confirmation emails detailing the status of your refund, including any actions required on your part.
• Account Dashboard: Log into your UNELCO account and navigate to the Billing section. This area provides a comprehensive overview of your recent transactions and any pending refunds, with updates on where your request stands.
• Order History: In your account settings, check the Order History tab. You will find a history of your purchases, including any refunds processed or being processed, marked clearly for your convenience.
• Mobile App Notifications: If you use the UNELCO mobile app, ensure notifications are enabled. The app provides instant updates regarding refund status directly on your device, making it easy to stay informed.
• Estimated Completion Dates: When checking the refund status, note that UNELCO often includes estimated completion dates in both emails and the dashboard notifications, so you know when to expect your funds back.