Billing can often be an afterthought until an unexpected charge catches your attention, such as an automatic subscription renewal. If you find yourself in this situation with Unice, this guide is here to help you understand how refunds work, who qualifies for them, and the simple steps to request your money back swiftly. Our aim is to ensure that you navigate the process with ease and confidence, making your experience as smooth as possible.
What You Should Prepare Before Applying For Refund
Order Number: Have your unique order ID ready, which is usually provided in your order confirmation email.
Account Information: Make sure you have the email address and password associated with your Unice account to facilitate verification.
Product Condition: Check the condition of the product you're returning. For refunds, the product must be in its original packaging and unused.
Reason for Refund: Clearly outline the reason for your refund request, as Unice may ask for details regarding the issue with the product.
Return Tracking Number: If you've sent the product back, keep the tracking number of the return shipment for proof of return.
Payment Method: Have your payment method details handy, including the card used or PayPal account, as it may be required for processing the refund.
Photos of the Product: Take clear photos of the product, especially if it's damaged or not as described, as these may be requested during the refund process.
Customer Service Contact: Be ready to provide any prior communication with Unice’s customer service regarding your order, as it may expedite the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-10 working days
PayPal
3-7 working days
Debit Card
5-10 working days
Shop Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Unice
At Unice, we strive to ensure that our users are satisfied with their purchases and services. Understanding your rights and eligibility for a refund is vital in managing your experience with us. Refund eligibility may depend on various circumstances related to your order, subscription, or account management. Below are some specific situations that could qualify for a refund within Unice's policies:
If you purchased a product and received a damaged or defective item, you may be eligible for a replacement or refund.
In cases where products are not as described or fail to meet your expectations based on the information provided at the time of purchase, a refund may be applicable.
For subscription services, if you notice an issue with service availability or access that prevents you from utilizing your subscription, you could inquire about potential refund options for the affected period.
During promotional events, if the terms of the promotion were not honored in your transaction, this may create a scenario where a refund is considered.
Should you encounter technical issues during the checkout process that result in duplicate charges for a single purchase, there might be a pathway to resolve this with a refund.
For each of these situations, it is recommended to reach out to Unice's customer service for further assistance in clarifying your eligibility for a refund based on your specific circumstances.
Step-by-Step Process to Request Your Unice Refund Like a Pro
If you purchased through Unice.com:
Visit unice.com and log in to your account.
Navigate to the Account Settings section.
Click on Billing History to find your recent transactions.
Locate the specific charge you wish to refund and click on it.
Look for an option labeled Request Refund or Get Help.
In your refund request message, mention that the subscription renewed without notice.
Explain that the account was unused during the billing period.
Submit the request and check your email for confirmation or follow-up.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription to Unice and tap on it.
Tap on Report a Problem.
Choose the reason for your refund, such as No longer wanted or Didn’t mean to purchase.
In the message, emphasize that the subscription renewed unexpectedly.
Submit your request and monitor the email associated with your Apple ID for updates.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions from the menu.
Tap on the Unice subscription you wish to refund.
Choose Cancel Subscription if you decide, or look for a way to retrieve the receipt.
Go to Play Store Support to request a refund.
In your request, mention that the subscription was not utilized during the billing cycle.
Submit your request and check your email for confirmation.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to the Manage Account section.
Locate and view your purchase history.
Find the applicable Unice charge in your list of transactions.
Follow the instructions for refund requests that may be available there, or contact Roku support directly.
When communicating, explain that the subscription has not been used and inquire about their refund policy.
Submit the necessary information and wait for confirmation regarding your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to inform you regarding my billing situation: [describe reason].
In light of this, I would like to request a refund of [Amount].
If applicable, I have attached relevant documentation to this email for your reference.
I would appreciate confirmation of my request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting processing.
It may take up to 48 hours for us to review your request before proceeding with the next steps.
Processing
Your refund is currently being processed by our team.
Please allow 3-5 business days for your refund to be fully processed.
Refunded
Your refund has been successfully completed.
The funds have been credited back to your original payment method, typically within 3-7 business days.
Partially Refunded
Only part of your total refund has been issued.
You will receive the remainder of the refund soon, or you can contact us for more details.
Canceled
Your refund request has been canceled.
If you believe this is a mistake, please contact our support team for assistance.
Completed
Your refund process is complete, and all related activities have been finalized.
You are welcome to shop with us again at Unice. Thank you for your understanding!
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Unice, users often navigate situations that require clarity regarding subscriptions and product purchases. Below are scenarios illustrating how customers successfully claimed refunds in various contexts:
Subscription Upgrade Error: A user noticed they had mistakenly upgraded to a higher-tier subscription without realizing the implications. Upon contacting Unice, they explained their situation and within 24 hours, received a refund for the additional fee after switching back to their original plan.
Product Quality Concern: After purchasing a wig from Unice, a customer felt that the product did not meet their quality expectations as outlined on the website. After providing feedback through the return channel, Unice promptly processed a full refund, ensuring the user’s satisfaction.
Shipping Delay Issue: A customer ordered hair extensions for an upcoming event but faced a shipping delay. Upon inquiry, Unice was quick to address the situation and issued a refund for the shipping costs, ensuring the customer felt valued and informed throughout the process.
Cancellation of Unused Products: A user decided to cancel their multiple-item order just before shipment due to a change of plans. After sending a request via Unice’s support system, they received timely confirmation of the cancellation and a full refund, simplifying the user experience.
The Easiest Way to Get a Unice Refund
If you're frustrated trying to get a refund from Unice—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Unice is straightforward and efficient. Here are some specific ways to stay updated on your refund process:
Email Notifications: After you initiate a refund, keep an eye on your email for updates. Unice will send you notifications regarding the status of your refund, including when it has been processed.
In-App Alerts: If you use the Unice mobile app, make sure to enable notifications. You will receive real-time alerts about your refund status directly within the app.
Account Dashboard: Log in to your Unice account and navigate to the Order History section. Here, you can view the detailed status of your refund and any associated timelines.
Billing Section: Access the Billing section within your account settings to see all financial transactions, including pending and completed refunds.
Refund Progress Information: Unice provides updates regarding the refund process, including when your request is approved and when the funds are expected to be returned to your payment method.
Customer Support: If you have specific questions about your refund, Unice's customer support team is available to assist. You can reach out via chat or email for personalized assistance.
FAQ
If you forgot to cancel your Unice subscription on time, refunds are generally not available for the period that has already been billed. However, we encourage you to reach out to our customer support team, as they can provide assistance and discuss your specific situation.
Refund processing times can vary depending on your bank or payment provider, but typically, it takes between 5 to 10 business days for a refund to appear in your account after it has been initiated. If you do not see the refund after this period, we recommend checking with your financial institution for further assistance.
If you notice a charge but don't have an active subscription, please check if there are any recent sign-ups or automatic renewals associated with your account. If you still believe the charge is in error, contact Unice customer support with your order details, and they will assist you in resolving the issue.
If you're unable to secure a refund directly from Unice, consider reaching out to customer service again for further assistance. You can also explore escalating your inquiry within Unice's support system for additional guidance. Reviewing your account details and previous communications may help clarify any outstanding issues.
If Unice refuses to issue a refund, it's advisable to review their refund policy thoroughly to understand the terms and conditions. You may also consider reaching out to customer support again for clarification or further assistance. Additionally, checking your account details for any relevant information related to your order could be helpful.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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