Billing can often take a backseat in our minds until an unexpected charge catches us off guard, perhaps due to an automatic subscription renewal. This guide is designed to help you navigate the refund process for Unit (unit.ms), providing clarity on who is eligible for refunds and outlining the steps to request your money back swiftly. With straightforward information and actionable steps, we're here to support you in resolving any billing concerns.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username for verification.
Transaction ID: The specific transaction ID related to the purchase you are seeking a refund for.
Purchase Date: The date when the transaction occurred to help locate your order.
Reason for Refund: A clear explanation of why you are requesting the refund, referencing any specific issues or concerns.
Proof of Payment: A screenshot or receipt that confirms the payment has been made for the service.
Communication Records: Any previous emails or messages exchanged with Unit regarding the issue to provide context.
Terms of Service: Familiarize yourself with Unit's refund policy to ensure your request aligns with their guidelines.
Documentation of Service Issues: Any relevant screenshots or documentation demonstrating issues experienced with the product or service.
Contact Information: The best phone number or email to reach you for follow-up regarding the refund.
Expectations: Outline any specific expectations or outcomes you desire from the refund process.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3 to 5 working days
Bank Transfer
5 to 7 working days
Debit Card
3 to 5 working days
ACH Transfer
3 to 6 working days
Digital Wallets
1 to 3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Unit
At Unit, we strive to provide our users with transparent policies regarding service eligibility and refunds. Understanding your rights is essential, especially in relation to the services offered, which include financial infrastructure and related solutions for businesses. Users evaluating their subscription status or account management may inquire about potential refund eligibility based on specific scenarios related to their interaction with our services.
Service Downtime: If there are instances where the service experiences significant downtime due to technical issues, users may be eligible for a refund for the affected billing period.
Service Quality Issues: Users who encounter persistent problems related to service quality that remain unresolved could consider initiating a refund request for the duration of the service disruption.
Subscription Cancellation: If a user cancels their subscription and the cancellation processes were followed correctly, they might qualify for a pro-rated refund of the unused subscription fee, contingent on the timing of the cancellation within the billing cycle.
Incorrect Billing Amount: In cases where a user believes they have been charged an incorrect amount based on their service tier or usage, they may seek clarification and potentially qualify for an adjustment or refund based on verified discrepancies.
These situations are assessed on a case-by-case basis, ensuring that we address the unique circumstances surrounding each user's experience with Unit. For more detailed inquiries, we encourage users to reach out to our support team to discuss their specific circumstances regarding refund eligibility.
Step-by-Step Process to Request Your Unit Refund Like a Pro
If you purchased through Unit.com:
Log in to your Unit account on unit.ms.
Navigate to the Account Settings section.
Click on Membership and Billing.
Locate the subscription or bill you want to request a refund for.
Select Request a Refund next to the charge.
In the message box, mention that the subscription renewed without adequate notice.
Provide any necessary details about your account.
Submit your request and check for a confirmation email.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find the subscription associated with Unit and tap on it.
Choose Report a Problem.
In the report, emphasize that the subscription renewed unexpectedly.
Send your request and await confirmation from Apple.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the Menu icon in the upper left corner.
Select Subscriptions.
Find the Unit subscription and click on it.
Select Cancel Subscription to stop future charges.
Go back to the main subscription screen and tap Request a Refund.
State that the account has been unused or not beneficial.
Submit the refund request for review.
If you purchased through Roku:
Press the Home button on your Roku remote.
Select Streaming Channels.
Choose Manage Subscription and locate the Unit subscription.
Click on Billing Information.
Locate the option to Request a Refund.
In your message, point out that there was no prior notice for the renewal.
Finalize your request and look for a confirmation email from Roku.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Unit for Refund
Script
Copy
Subject: Refund Request – Unit Account [Your Email]
Dear Unit Support Team,
I am writing to request a refund for my account associated with the email [Your Email]. The billing situation is as follows: [describe reason].
I would like to request a refund in the amount of [Amount]. If there is any documentation required, I have attached it for your review.
Could you please confirm receipt of this request and provide an update within 3-5 business days? Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but is awaiting approval.
Your refund is on its way, but please allow up to 72 hours for processing.
Processing
The refund is currently in the process of being executed.
Your refund is being processed. Expect it to reflect in your account soon, usually within 2-5 business days.
Refunded
The refund has been successfully completed and funds have been returned.
The amount has been credited back to your original payment method. Check your account for confirmation.
Partially Refunded
A part of your order has been refunded, while the rest remains processed.
You will see a partial refund reflected in your account, and the remaining items may still require further processing.
Completed
The refund process has been finalized.
All aspects of your refund are complete. You should have received your funds, and your transaction status is closed.
Canceled
The refund request has been canceled, either by the user or the merchant.
Your refund was not processed, and the funds remain in your account. Please check your order for any updates.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Real User Scenarios: When and How Refunds Were Successfully Claimed
A user accidentally upgraded their Unit subscription to a higher tier but quickly realized it was unnecessary for their needs. They contacted support within a day of the upgrade, explaining their situation and received a prompt refund for the difference in subscription charges.
After a user mistakenly paid for two months of service during a promotional discount period, they initiated a conversation with customer service. The team verified the promotional terms and issued a refund for the additional payment, ensuring the user benefited from the offer.
A user experienced a temporary service outage that impacted their project timelines. Upon reaching out to Unit’s support team, they explained the impact on their workflow, and as a gesture of goodwill, Unit issued a refund for the affected subscription month.
Following a billing cycle, a user noticed they were billed for a service they did not utilize due to an extended vacation. After discussing their account with support, they were granted a refund for that billing period based on their inactivity and prior communication about their absence.
The Easiest Way to Get a Unit Refund
If you're frustrated trying to get a refund from Unit—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Unit is straightforward and efficient. To ensure you stay informed about your refund process, follow these tips specific to how Unit handles refund tracking.
Check Your Email: Unit sends email notifications with updates on your refund status. Look for messages with the subject line that includes "Refund Update" to stay informed about any changes or confirmations.
Use the Unit Mobile App: If you have the Unit app installed, you can easily track your refund status under the "Order History" section. This provides real-time updates directly on your mobile device.
Visit Your Account Dashboard: Log into your Unit account and navigate to the "Billing" section. Here, you will find details on your refund requests, including the current status and estimated processing times.
Review Your Order History: The "Order History" area not only shows past purchases but also allows you to monitor the specific refund requests. Click on any relevant order to view detailed information about the refund progress.
Notifications from the Unit Platform: Make sure to enable notifications within your account settings. Unit provides in-app notifications for any significant updates regarding refunds, ensuring you receive timely information even when you're not actively checking your account.
Contact Support for Specific Inquiries: If you have any questions or if the status seems delayed, reaching out to Unit’s customer support can provide you with personalized assistance based on your account details.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we are unable to provide refunds for the missed billing period. We recommend checking your account settings for reminders on upcoming renewals. If you have further questions, our support team is here to help.
Refunds typically take 5-10 business days to appear in your account, depending on your bank's processing times. Once the refund is initiated, you should receive a notification confirming the request. Please check with your bank for specific timelines as they may vary.
If you see a charge but do not have an active subscription, please first check your account settings and transaction history for any past subscriptions. If you still have questions or concerns, reach out to our support team for assistance with your inquiry.
If you are unable to obtain a refund directly from Unit, consider reaching out to their customer service team once more for further clarification on your situation. You may also want to explore escalating your inquiry within Unit’s support system to ensure your concerns are fully addressed. Additionally, reviewing your account details and any relevant transaction history might provide further insights into your case.
If Unit refuses to issue a refund, consider reviewing their refund policy thoroughly to understand the specific conditions that apply. You may also want to reach out to their customer support team again for clarification or further assistance regarding your request. Additionally, verifying your account details might provide more insight into your situation.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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