We understand that billing concerns often come to mind only when an unexpected charge appears, especially when it comes to subscriptions. This guide is designed to provide you with clear and helpful information about how refunds work at UNITE Hair, including who qualifies for a refund and the steps needed to request your money back swiftly. Our goal is to ensure you feel confident and supported as you navigate the refund process.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order ID from your purchase confirmation email or account order history.
Purchase Date: Have the date of your original order handy to verify the timeline of your request.
Product Details: List the specific products being returned, including names and sizes.
Reason for Return: Clearly articulate the reason for your refund request—whether it’s due to product dissatisfaction, damage, or other issues.
Account Information: Be ready with your account details, including the email address associated with your UNITE Hair account.
Photos of the Product: If applicable, take clear images of the returned product or packaging to support your claim, especially if the product is damaged.
Return Shipping Confirmation: If you’ve already sent the product back, keep the tracking information to prove it was returned.
Refund Policy Review: Familiarize yourself with UNITE Hair’s specific refund and return policy to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
5-7 working days
PayPal
3-5 working days
Afterpay
5-10 working days
Apple Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from UNITE Hair
At UNITE Hair, users are provided clarity around their eligibility for refunds based on various circumstances related to their product purchases. Given that UNITE Hair specializes in professional hair care products, understanding potential refund scenarios helps customers navigate their purchasing experience effectively.
The following situations may qualify for refunds:
Product Defects: If a user receives a damaged or defective product, they might be eligible for a refund upon providing necessary documentation or a return request.
Incorrect Items: In the event that the wrong product is shipped, users could qualify for a refund or exchange after returning the incorrect item.
Unsatisfactory Results: While UNITE Hair prides itself on high-quality products, if a user feels a product did not meet their expectations as described, they may inquire about a refund option.
Order Cancelation: If an order is canceled prior to shipment, users might be eligible for a full refund, pending the status of the order.
Missing Products: If an order arrives with items missing, users could qualify for a refund or re-shipment of the omitted products upon verification.
For specific situations or further inquiries, users are encouraged to reach out to UNITE Hair’s customer service team to clarify their eligibility based on their individual circumstances.
Step-by-Step Process to Request Your UNITE Hair Refund Like a Pro
If you purchased through UNITE Hair.com:
Visit unitehair.com and scroll down to the bottom of the page.
Click on the Customer Service link in the footer.
In the Customer Service section, click on Contact Us.
Fill out the contact form with your information, ensuring you select Membership/Subscription Inquiries as the subject.
In your message, mention that the subscription renewed without notice and emphasize that the account was unused since the last charge.
Submit the form and await a confirmation email regarding your request.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find your UNITE Hair subscription and tap on it.
Scroll down and tap on Report a Problem.
Select Request a Refund and briefly explain that the subscription renewed without notice and the service was unused.
Follow the on-screen prompts to complete your refund request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions from the menu.
Tap on Subscriptions and find your UNITE Hair subscription.
Tap Manage, then select Cancel Subscription.
Once cancelled, go back to the Payments & subscriptions menu and select Refund for the UNITE Hair charge.
In your refund request, mention that the subscription renewed without notice and was unused.
Submit your request and await confirmation.
If you purchased through Roku:
Go to the Roku website and log into your account.
Navigate to Manage Your Subscriptions.
Find the UNITE Hair subscription listed and click on it.
Select Cancel Subscription, if applicable.
Contact Roku Support directly through their Help Center.
Explain your situation, emphasizing that the subscription renewed unexpectedly and was unused.
Request a refund in your message to support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to UNITE Hair for Refund
Script
Copy
Subject: Refund Request – UNITE Hair Account [Your Email]
Dear UNITE Hair Support Team,
I hope this message finds you well.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation for your review.
Could you please confirm the receipt of this request and the status of the refund process within 3-5 business days?
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is not yet processed.
Please allow up to 2 business days for initial processing of your refund request.
Processing
Your refund is actively being processed by our team.
You can expect to see your funds returned within 3-5 business days.
Refunded
Your refund has been successfully processed and funds are returned to your account.
Check your account for the refunded amount, which should appear shortly.
Partially Refunded
A partial refund has been issued, usually due to an item return.
You will receive a notification about the amount refunded and any remaining balance.
Completed
The refund process is fully completed and closed.
No further action is required from you; your account reflects the completed transaction.
Canceled
The refund request has been canceled, typically by your request.
If you did not initiate this, please contact customer support for further clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At UNITE Hair, customers may occasionally find themselves needing to navigate refunds for various reasons related to their haircare products or subscriptions. Here are some real user scenarios illustrating how refunds were successfully claimed:
A user purchased a UNITE Hair styling product but discovered it caused an allergic reaction. After contacting customer support to share their experience, they received a prompt refund as part of UNITE Hair's commitment to customer satisfaction.
A subscriber realized they had mistakenly ordered a product they did not want while renewing their subscription. Upon clarification with UNITE Hair's support team about their subscription plan and accidental purchase, the user received a refund for the unwanted item.
A customer noticed that their order of a limited edition product was delayed due to shipping issues. After reaching out to UNITE Hair's customer service for assistance, they were offered a full refund, which satisfied their request while they awaited a resolution on the shipment.
An individual bought multiple UNITE Hair products during a promotional sale but later decided they preferred a different line. By discussing their concerns with customer support within the return window, they successfully returned the items and processed a refund with ease.
The Easiest Way to Get a UNITE Hair Refund
If you're frustrated trying to get a refund from UNITE Hair—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with UNITE Hair is straightforward and efficient. To ensure you’re up-to-date with your refund process, follow these specific steps designed for UNITE Hair customers.
Email Notifications: Keep an eye on your email inbox for notifications from UNITE Hair. You will receive updates regarding your refund status, including confirmation of your refund request and notifications when your refund is processed.
Account Dashboard: Log into your UNITE Hair account and navigate to the Order History section. Here, you can check the status of your orders and any associated refunds. The order details will indicate whether a refund has been initiated.
Billing Section: Go to the Billing section in your account settings for a detailed overview of all transactions, including pending refunds. This section provides clarity on which refunds are still in process.
In-App Notifications: If you’re using the UNITE Hair mobile app, check for in-app notifications. The app will alert you to changes in your order status, including any updates related to refunds.
Refund Processing Times: Be aware that UNITE Hair typically processes refunds within a specified timeframe. The refund notifications will usually include an estimated time frame, giving you a clear expectation of when to expect your funds to be returned.
FAQ
If you forgot to cancel your subscription on time, UNITE Hair typically has a no-refund policy for orders processed after the cancellation deadline. However, it may be helpful to reach out to their customer service to discuss your situation, as they may offer assistance or alternative solutions.
Refund processing times typically take 5 to 10 business days to appear in your account, depending on your bank's policies. Once processed, you will receive a confirmation email, and the funds should reflect in your account shortly thereafter. Please keep in mind that processing times may vary based on your financial institution.
If you see a charge but don't have an active subscription, please first check your account details to confirm your subscription status. If you still have questions or concerns, reach out to our customer support team for assistance. They can help clarify any charges and guide you on the next steps.
If you're unable to secure a refund directly from UNITE Hair, consider reaching out to their customer service again for further assistance. You might also explore escalating your inquiry within their support system to receive additional guidance. Additionally, reviewing your account details and previous communications may provide helpful context for resolving your situation.
If UNITE Hair refuses to issue a refund, you may want to review their return policy for clarity on eligibility. Alternatively, consider reaching out to their customer support team again for further assistance or clarification. Additionally, double-check any account details or order confirmations to ensure all information is accurate.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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