Unexpected charges can catch anyone off guard, often leading to confusion or frustration. This guide aims to demystify the refund process for UNITS of Hampton Roads, ensuring you understand who is eligible for a refund and the simple steps to request your money back efficiently. By following this guide, you can navigate the refund process with ease, helping you to get back to what truly matters.
What You Should Prepare Before Applying For Refund
Service Agreement Details - Have your service agreement handy to reference terms and conditions related to refunds.
Order Number - Locate your specific order or reservation number for accurate processing.
Proof of Payment - Keep your receipt or invoice that includes the transaction details demonstrating payment for services rendered.
Reason for Refund - Prepare a clear and concise explanation of why you are requesting a refund.
Photographic Evidence - If applicable, take photos of any issues related to your unit or service that support your refund claim.
Contact Information - Ensure your email and phone number are updated and accessible for any follow-up communications.
Service Dates - Note the exact dates when the service was provided to reference in your request.
Customer Account Details - Compile any relevant account details, such as your name, address, and service location.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
5-7 business days
Debit Card
5-7 business days
PayPal
3-5 business days
Cash/Check
10-14 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from UNITS of Hampton Roads
At UNITS of Hampton Roads, users have specific rights regarding their service and billing that may impact their eligibility for refunds. UNITS of Hampton Roads specializes in portable storage solutions, providing units for both short-term and long-term use. Understanding the circumstances under which users might seek a refund is essential for effective account management.
The following situations might qualify for refunds:
Service Cancellation: If users decide to cancel their rental agreement in accordance with the terms outlined in their contract, they may be eligible for a refund based on the remaining rental period that hasn't been utilized.
Incorrect Billing: Should there be a discrepancy in the charges on the monthly invoice that does not align with the agreed pricing, an inquiry may lead to eligibility for a refund.
Delivery Issues: In cases where the scheduled delivery of a storage unit is delayed beyond an agreed timeframe, users might find grounds for a refund, depending on the specific agreement details.
Unit Condition: If a unit is delivered in a condition that does not meet the standards agreed upon at the time of rental, users may have grounds to request a refund for that rental period.
It is recommended that users review their rental agreements and contact UNITS of Hampton Roads directly for clarification on any billing or service-related questions to confirm their eligibility for a refund based on their unique circumstances.
Step-by-Step Process to Request Your UNITS of Hampton Roads Refund Like a Pro
If you purchased through UNITS of Hampton Roads.com:
Go to the unitshr.com homepage.
Scroll down to the bottom of the page and click on Contact Us.
Fill out the contact form with your details:
Enter your name and email.
Select the Subject as "Refund Request".
In the Message section, mention that your subscription renewed without notice.
Clearly state that you have not used the account during the billing cycle.
Click the Submit button to send your message.
Check your email for a response from customer service regarding your refund.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on the UNITS subscription.
Click on Cancel Subscription.
After cancellation, go back to Settings > Your Apple ID > Purchase History.
Find the subscription charge and tap on it.
Choose Report a Problem and select I want to request a refund.
In the description, mention that the subscription renewed without notice and emphasize that you have not used it.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the menu (three horizontal lines) in the top left corner.
Select Account and then tap on Purchase History.
Locate the UNITS subscription charge.
Tap on the charge and select Refund.
Fill out the request form, stating the renewal happened without notice.
Emphasize that the account has not been used in that billing cycle.
Submit your request and wait for confirmation via email.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to My Account and check your subscriptions.
Locate your UNITS subscription.
Tap on Manage Subscription and then select Cancel Subscription.
After cancellation, contact Roku Support:
Visit their Contact Us page.
Select Billing Issues and then Request a Refund.
In your message, mention that your subscription renewed without notice.
Clearly state that the account was not used during the billing cycle.
Submit the request and keep an eye on your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to UNITS of Hampton Roads for Refund
Script
Copy
Subject: Refund Request – UNITS of Hampton Roads Account [Your Email]
Dear UNITS of Hampton Roads Team,
I am writing to formally request a refund regarding my recent billing situation. The details are as follows:
[describe reason]
I would like to request a refund in the amount of [Amount]. If applicable, I have attached the necessary documentation for your review.
Please confirm receipt of this request and provide an update within 3-5 business days.
Thank you for your prompt attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but is waiting for approval.
This usually takes 1-3 business days for review.
Processing
Your refund is currently being processed by our team.
You can expect the refund to be completed in 3-5 business days.
Refunded
Your refund has been approved and the amount has been credited.
Check your account for the completed transaction. It may take 5-7 business days to show up.
Partially Refunded
Only a portion of your refund request has been approved.
You will receive a partial amount back. The reason will be specified in your account.
Completed
The refund process is fully completed, and the funds are settled.
Your account balance has been updated, and no further action is needed.
Canceled
Your refund request has been canceled and no funds will be returned.
Please check your email for more details on the cancellation.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At UNITS of Hampton Roads, customers often find themselves needing to manage their storage solutions effectively. Here are a few scenarios illustrating how users successfully claimed refunds:
Change in Storage Needs: A customer realized they no longer required a larger storage unit after their moving arrangement was adjusted. After contacting UNITS of Hampton Roads, they arranged for a smaller unit and received a refund for the difference in pricing for that billing cycle.
Delivery Schedule Modification: A client needed to change the delivery date for their container due to a scheduling conflict. UNITS of Hampton Roads accommodated the new schedule and provided a partial refund for the rental days that were no longer needed, ensuring the customer was not charged for unused time.
Temporarily Pausing Service: A user needed to pause their storage service while transitioning between residences. After discussing their situation with customer service, they successfully arranged for a temporary hold, resulting in a refund for the monthly storage fee during the pause period.
Account Overcharge Clarification: A customer noticed an unexpected charge on their account after renewing their service. Upon reviewing their account details with UNITS of Hampton Roads, it was clarified that the charge was an error, leading to a prompt refund of the amount in question.
The Easiest Way to Get a UNITS of Hampton Roads Refund
If you're frustrated trying to get a refund from UNITS of Hampton Roads—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with UNITS of Hampton Roads is straightforward and efficient. By following these specific tips, you can stay updated on your refund progress with ease.
Check Your Email: UNITS of Hampton Roads will send you email notifications regarding the status of your refund. Look for emails from support@unitshr.com with subject lines like "Your Refund Update" to stay informed.
Use the Mobile App: If you have the UNITS of Hampton Roads mobile app, you can easily track your refund by navigating to the Account Dashboard. This feature provides real-time notifications about your refund status.
Visit Your Account Dashboard: Log into your account on unitshr.com and go to the Order History section. Here, you can check the status of your refunds and see estimated processing times.
Billing Section Insights: In the Billing section of your account, you will find details about your refund requests, including the amount and the current status, such as "Pending" or "Processed".
In-App Notifications: Make sure to enable notifications for the UNITS app if you wish to receive updates directly on your mobile device. Updates will provide timely information about the processing of your refund.
Customer Service Reference: If you need further assistance, you can contact customer support via the contact form on the website or directly through the app. Ensure you have your order number ready for a quicker resolution.
FAQ
Refunds for missed cancellation deadlines at UNITS of Hampton Roads are generally not available, as reservations are considered confirmed once placed. We recommend reviewing your booking details and policies to understand the specific terms. If you have further questions or need assistance, please reach out to our customer service team.
Refunds from UNITS of Hampton Roads typically take 5 to 10 business days to process after being initiated. The timing can vary based on your financial institution, so it's advisable to check with them if you have concerns about the duration.
If you see a charge but do not have an active subscription, please check your account details for any prior subscriptions or memberships that may not be immediately visible. If you remain uncertain, contact our customer support team with your charge details so we can assist you in clarifying the situation and resolving any discrepancies.
If you are unable to secure a refund directly from UNITS of Hampton Roads, consider reaching out to their customer service team again for further clarification or assistance. Additionally, you may explore the option of escalating your concern within their support structure to ensure it receives the appropriate attention. Reviewing your account details or any relevant documentation may also help in facilitating a resolution.
If UNITS of Hampton Roads declines to issue a refund, you may want to review their refund policy for clarification on the circumstances under which refunds are granted. Additionally, reaching out to their customer support team again can help address any concerns or provide further information. It may also be useful to check your account details to ensure all information is accurate and up to date.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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