Many users often don’t consider billing details until an unexpected charge comes to light, such as an automatic subscription renewal. This guide is designed to clarify how refunds work at Universal Performance Coaching, ensuring you understand who is eligible and how to request your money back efficiently. By following the steps outlined here, you can navigate the refund process with ease and confidence.
What You Should Prepare Before Applying For Refund
Account Information: Have your Universal Performance Coaching account details ready, including the registered email address and username.
Transaction ID: Locate the transaction ID associated with your payment. This is usually found in your payment confirmation email or your account billing history.
Proof of Purchase: Gather any invoices or receipts received upon transaction completion. This documentation validates your purchase and confirms the service rendered.
Service Details: Note the specific coaching services purchased, including dates of service and duration. This helps verify the request against the services rendered.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund. Be specific and relate it to the services provided.
Email Correspondence: If applicable, compile any emails exchanged with Universal Performance Coaching regarding your issue or dissatisfaction to support your claim.
Time Frame: Be mindful of the refund policy timeframe to ensure your request is within the acceptable period for eligibility.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
3-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Universal Performance Coaching
At Universal Performance Coaching, we value our clients and aim to provide a seamless experience with our coaching services. Clients are encouraged to familiarize themselves with the specific rights and eligibility criteria for refunds pertaining to their subscriptions or services.
Refund eligibility may arise from various client circumstances during their engagement with our coaching services. Below are several scenarios that might qualify for a refund consideration:
Service Dissatisfaction: Clients who feel that the coaching services provided did not meet the described expectations or standards may be eligible for a refund. It’s essential to provide feedback and details regarding your experience for our review.
Coaching Session Cancelations: In cases where coaching sessions have been canceled with adequate notice as per our policy, clients may qualify for a refund for those specific sessions not rendered.
Subscription Cancellations: If a subscription is canceled before the next billing cycle but charges occur, clients can inquire about refund eligibility for that cycle. Documentation of the cancellation request may strengthen the case for a refund.
Technical Issues: Clients experiencing persistent technical difficulties that prevent them from fully accessing online coaching services may discuss refund possibilities for the impacted sessions.
Billing Errors: Clients noticing discrepancies in their billing information that align with specific terms outlined in their subscription agreement may explore refund options as per our billing clarification protocols.
To seek a refund or address any questions about eligibility, clients are encouraged to contact our customer support team for assistance tailored to their individual circumstances.
Step-by-Step Process to Request Your Universal Performance Coaching Refund Like a Pro
If you purchased through Universal Performance Coaching.com:
Visit universalperformancecoaching.com and log into your account.
Navigate to the Account Settings section.
Click on Billing or Payment History.
Locate the transaction for your most recent membership payment.
Select the option labeled Request Refund.
In the message field, mention that the subscription renewed without notice or that the account was unused.
Submit your refund request and keep an eye on your email for any updates.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and select your Universal Performance Coaching subscription.
Tap on Cancel Subscription first (if required).
After canceling, tap on Report a Problem.
Choose the transaction, then mention the subscription renewed without notice or emphasize that the account was unused.
Follow the prompts to submit your refund request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Profile Icon at the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Find and select your Universal Performance Coaching subscription.
Tap on Cancel Subscription (if necessary first).
Go back to Payments & Subscriptions and select Order History.
Find the charge related to the subscription, then choose Request a Refund.
When prompted, state that the subscription renewed without notice or that the account has been unused.
Complete the submission for the refund request.
If you purchased through Roku:
Go to the Roku website or open your Roku device.
Log into your Roku account.
Navigate to Manage Your Subscriptions.
Find your Universal Performance Coaching subscription in the list.
Click on Unsubscribe (if required).
For the refund request, visit https://support.roku.com.
Select the Contact Support option.
State clearly that the subscription renewed without notice or the account has been unused.
Follow through with the prompts to submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Universal Performance Coaching for Refund
I am writing to request a refund for my account. The billing situation is as follows: [describe reason]. I would like to request a refund in the amount of [Amount].
I have attached any relevant documentation for your review.
I kindly ask for a confirmation of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
This may take up to 5 business days for our team to evaluate your request.
Processing
Your refund is currently being processed.
You can expect the funds to be back in your account within 3-7 business days.
Refunded
The refund has been successfully issued.
The amount is now credited back to your original payment method.
Partially Refunded
A portion of your original payment has been refunded.
You will receive the partial amount back, and it will show on your account within a few days.
Completed
The refund process has been finalized.
You are all set! Any further questions can be directed to our support team.
Canceled
Your refund request has been canceled.
If this was a mistake, please contact customer support to reinstate your request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Universal Performance Coaching offers a variety of coaching services aimed at enhancing personal and professional growth. While most clients are satisfied, there are instances where they may need to request a refund due to specific circumstances. Here are some examples of realistic user scenarios where refunds were successfully claimed:
Membership Cancellation: A user decided to cancel their annual coaching membership after a few months due to scheduling conflicts. After reaching out to customer support to inquire about the cancellation terms, they successfully received a prorated refund for the unused portion of their subscription.
Program Mismatch: A client enrolled in a group coaching program but found that the focus was not aligned with their personal goals. After discussing their experience with a customer service representative, they were able to obtain a refund for the remaining sessions of the program.
Technical Issues: During a series of online coaching sessions, a client experienced significant connectivity issues that impacted the quality of the coaching. After expressing their concerns and providing documentation of the incidents, they were granted a refund for the sessions affected by these technical problems.
Billing Error: A user noticed an unexpected charge on their account for an additional coaching session they did not schedule. Upon contacting customer support and clarifying the situation, they were pleased to see the charge reversed and a full refund issued for the accidental billing.
The Easiest Way to Get a Universal Performance Coaching Refund
If you're frustrated trying to get a refund from Universal Performance Coaching—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Universal Performance Coaching is straightforward and efficient. Here are the best methods to stay updated on your refund progress:
Email Notifications: Keep an eye on your email inbox for updates regarding your refund. Universal Performance Coaching sends out email confirmations once your refund request is processed, along with any pertinent information about its status.
In-App Notifications: If you use the Universal Performance Coaching app, check the notifications section. You will receive real-time updates on your refund status directly through the app, ensuring you’re always informed.
Account Dashboard: Log into your account on the Universal Performance Coaching website and navigate to the Billing Section of your account dashboard. Here, you can view the status of all your refunds alongside their processing timelines.
Order History: Visit your Order History section within your account settings. This area provides detailed information on each transaction and their respective refund status, allowing you to track the progress easily.
Refund Progress Information: Universal Performance Coaching keeps you informed about your refund progress, including estimated timelines for when you can expect the funds to reappear in your account. Look for this information in both your account dashboard and your email updates.
Customer Support: If you have specific questions or concerns about your refund, don’t hesitate to reach out to Universal Performance Coaching’s customer support. They can provide personalized assistance and clarify any uncertainties regarding your refund status.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we are unable to process refunds for that billing period. We recommend reviewing our cancellation policy to keep track of renewal dates and ensure you can manage your subscription accordingly.
Refund processing times can vary based on your bank or payment method, typically taking between 5 to 10 business days to reflect in your account. Once the refund is initiated on our end, you will receive a confirmation email with details. If you have any concerns about the timing, please feel free to reach out to our support team.
If you see a charge but do not have an active subscription, please reach out to our customer support team directly via the contact form on our website. Include relevant details such as the charge amount and date to help us assist you more efficiently. We’ll investigate the matter and respond to you promptly.
If you're unable to obtain a refund directly from Universal Performance Coaching, consider reaching out to their customer service team again for further assistance or clarification. You may also escalate your inquiry within their support system to explore additional options. Reviewing your account details and communication history may provide further insights into your situation.
If Universal Performance Coaching does not issue a refund, you may want to review their refund policy for additional insights on the process. It can also be beneficial to contact their support team again for further clarification on your request. Additionally, checking your account details may provide more context regarding the transaction.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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