Understanding billing can often take a backseat until an unexpected charge catches you off guard, such as an automatic subscription renewal. This guide is designed to clarify how refund processes work at Universi, ensuring you know who's eligible and how to request your money back efficiently. With clear steps and helpful information, we aim to make your experience as smooth as possible.
What You Should Prepare Before Applying For Refund
Account Information: Gather your Universi account email and username used during sign-up.
Transaction ID: Locate the specific transaction ID for the purchase you wish to refund, which can be found in your order confirmation email or your account history.
Purchase Date: Note the date when the purchase was made, providing context for your refund request.
Product Details: Have information about the specific product or service for which you are requesting a refund, including its name and any relevant features.
Communication Records: Retain any emails or correspondence related to the purchase or refund request.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund, aligning with Universi's refund policy.
Payment Method Details: Keep the details of the payment method you used for the transaction, as Universi may require this for processing the refund.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Universi
At Universi, user satisfaction is a top priority, and we understand that your circumstances may change over time. Members have specific rights concerning their subscriptions, and certain scenarios may allow for refunds or adjustments. Below, you will find different situations that may qualify for a refund based on your account and usage.
Cancellation Before Billing Cycle: If you cancel your subscription before the start of a new billing cycle, you may be eligible for a refund of the most recent charge, depending on your subscription status.
Service Not Accessed: If you have not accessed any of the services provided for the current billing period, you might be eligible for a refund upon request.
Technical Issues: If you experience significant technical difficulties that prevent you from using the service, and if those issues are reported promptly, you may qualify for a refund for the affected billing cycle.
Service Changes: Should Universi make substantial changes to its services or pricing model, users who feel impacted may inquire about eligibility for refunds or adjustments corresponding to the changes.
Account Management Errors: In the event that there are discrepancies in your account related to billing, you may request a review and potentially qualify for a refund based on the outcome.
Each situation is reviewed on a case-by-case basis to ensure that all users are treated fairly and with respect. For specific inquiries regarding your eligibility for a refund, we encourage you to reach out to our customer support for assistance.
Step-by-Step Process to Request Your Universi Refund Like a Pro
If you purchased through Universi.com:
Visit the Universi website and log into your account.
Navigate to the Account Settings section.
Click on Billing to view your past transactions.
Find the specific transaction for which you are requesting a refund.
Select Request Refund next to the completed transaction.
In the message box, mention that you were unaware of the automatic renewal or that the service was not utilized.
Complete the request and check for confirmation via email.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate the Universi subscription and tap on it.
Select Cancel Subscription.
Then, immediately, open the App Store.
Scroll down to the bottom and tap on your Apple ID.
Select Purchased to find Universi in your purchases.
Tap on it, then Report a Problem and choose your issue.
In the message, mention that the subscription renewed without notice or that it was not used.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines) in the upper left corner.
Select Subscriptions.
Find the Universi subscription and tap on it.
Tap Cancel Subscription.
Then, go to the Google Play Help Center in your browser.
Select Request a Refund under the billing section.
When filling out the form, highlight that the subscription renewed without warning or you did not use the service.
If you purchased through Roku:
Go to your Roku device and navigate to the Home Screen.
Select the Streaming Channels option.
Scroll to and select Manage Subscription.
Find Universi in your subscriptions.
Select it, then choose Cancel Subscription.
Visit the Roku Support website and navigate to their billing section.
Locate the Request Refund option.
State in your request that you were not notified of renewal or the service was not used.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund of [Amount] for the billing that occurred on [Billing Date] due to [describe reason].
Attached are the relevant documents for your review, if applicable.
Please confirm the status of my request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted, but it is awaiting approval.
You will receive a notification once your request is reviewed, typically within 2-3 business days.
Processing
Your refund is currently being processed by our team.
Expect your refund to be completed within 5-7 business days.
Refunded
The refund has been successfully completed and the amount has been returned to your payment method.
Check your account for the refund; it may take a few days to appear, depending on your bank.
Partially Refunded
A portion of your original purchase amount has been refunded.
You received a credit for part of your order; check your receipt for the amount returned.
Completed
The refund process has been fully finalized.
You can be assured that all aspects of your refund are resolved.
Canceled
Your refund request has been canceled either by you or our team.
If you did not request this cancellation, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Universi offers a range of services tailored for students and educational institutions, from course enrollments to resource access. Here are some real user scenarios illustrating how refunds were successfully claimed:
Plan Downgrade: A user decided to downgrade their Universi subscription from Premium to Basic after realizing the additional features were not necessary for their academic needs. After initiating the downgrade process through their account settings, they received a prompt refund for the difference in the fees for that billing cycle.
Course Cancellation: A student enrolled in a summer workshop found out that it was canceled due to low enrollment. They contacted Universi's support team via chat, shared their enrollment details, and quickly received a full refund for the course fee.
Resource Access Error: An educator purchased a semester-long access to certain digital resources. However, they encountered an access issue on the first day of class. After reporting the problem, Universi's customer service team verified the issue and promptly issued a refund, allowing the educator to make alternative arrangements.
Accidental Enrollment: A user accidentally enrolled in two different workshops scheduled at the same time. After recognizing the conflict, they reached out to Universi's support team to inquire about a refund for one of the workshops. The support team acknowledged the situation and processed the refund efficiently, ensuring the user was satisfied with their experience.
The Easiest Way to Get a Universi Refund
If you're frustrated trying to get a refund from Universi—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Universi is straightforward and efficient, thanks to their user-friendly systems and timely communications. Here are specific ways you can keep tabs on your refund:
Check Your Email: Universi sends detailed email updates regarding your refund status. Make sure to look for emails from support@universi.co with subject lines including "Refund Update" or "Your Refund Has Been Processed" for the latest information.
Use the Mobile App: If you have the Universi app installed, navigate to the "Order History" section. Here, you can find real-time updates on your refund status directly within your account settings.
Account Dashboard Access: Log into your Universi account on the website and navigate to the "Account Settings" section. From there, click on "Order History" to see a detailed breakdown of your recent transactions and their refund statuses.
Billing Section Insights: In the "Billing" section of your account, you can find all financial transactions, including those awaiting refunds. This section offers a timeline showing when the refund was initiated and expected completion dates.
In-App Notifications: Keep an eye on in-app notifications if you have the Universi mobile app. These alerts will notify you of any changes in the status of your refund as they happen.
FAQ Section: For additional information regarding refund processes and timelines, visit the "Help" or "FAQ" sections on the Universi website. This can provide further insight into general processing times and common issues.
FAQ
If you forgot to cancel your subscription on time, refunds typically depend on the specific terms outlined during the purchase process. We recommend reaching out to our customer support team directly for assistance, as they can review your situation and provide guidance based on our refund policy.
Refunds typically take 5 to 10 business days to process, depending on your financial institution's policies. Once your refund is initiated, you will receive a confirmation, and you can track its status through your account. Please keep in mind that processing times can vary based on individual banks.
If you see a charge but do not have an active subscription, please start by logging into your Universi account to verify your subscription status. If you still require assistance, contact our customer support team with the charge details for further investigation.
If you're unable to obtain a refund directly from Universi, you might consider reaching out to customer service again for further assistance. Additionally, you can explore the option of escalating your inquiry within Universi's support system or reviewing your account details for any relevant information that could help clarify your situation.
If Universi refuses to issue a refund, you may want to review their refund policy to ensure you're fully informed of the terms. It's also helpful to reach out to their customer support again for clarification or to discuss your situation further. Additionally, checking your account details and transaction history may provide you with more context regarding your request.
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¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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