How to Get an University Housing Refund

• University Housing Account Number: Locate your unique housing account number, which is essential for processing your refund request.
• Transaction ID: Have the transaction ID for your payment ready, as this will help identify your specific billing.
• Lease Agreement: Gather your signed lease agreement to validate your residency period and conditions under which you are eligible for a refund.
• Refund Request Form: Complete the University Housing refund request form available on the housing website to initiate the process.
• Proof of Payment: Attach receipts or bank statements showing the payment made for housing fees that you are requesting a refund for.
• Reason for Refund: Prepare a detailed explanation of your reason for requesting a refund, as this will be needed for the review process.
• Move-Out Inspection Report: If applicable, submit your move-out inspection report to verify the condition of your living space when vacating.
• Contact Information: Ensure you have your current contact details ready for follow-up communication regarding your refund.
• Time of Request: Note the timing of your request, as University Housing has specific deadlines for refund eligibility.
• Academic Verification: If applicable, provide proof of withdrawal from courses if your refund request is related to academic status changes.

At University Housing, users engage with a variety of housing options and services designed to facilitate student living arrangements. Understanding the eligibility for refunds is essential for residents who may encounter situations that require financial adjustments. This section outlines the circumstances under which students might be eligible for a refund concerning their housing agreements and associated fees.

• Withdrawal from University: Students who formally withdraw from the university may qualify for a refund of their housing fees based on the timing of their withdrawal notice, as specified in the housing contract.
• Room Change Requests: If a student is granted a room change and a new housing contract is signed, they might be eligible for a refund of the unused portion of their original housing fees, contingent on specific guidelines outlined in the housing policy.
• Cancellations under Special Circumstances: In the event of unexpected changes, such as medical emergencies or other qualifying personal circumstances, students may submit a request for consideration of a housing refund as per the established policies.
• Overpayment Situations: If there is an instance where housing fees have been overpaid, students may request a refund for the excess amount, subject to verification of payment and account status.
• Housing Contract Terms: Students should review the specific terms in their housing contract, as some situations, such as the closing of a residence hall for maintenance or other administrative reasons, might also involve eligibility for refunds.

University Housing provides students with various housing options and services throughout their time at Portland State University. Occasionally, students may encounter situations where they are eligible for a refund due to specific circumstances.

• Early Lease Termination: A first-year student decided to transfer schools after the first semester. Upon notifying University Housing about their early lease termination, they submitted the required forms and received a refund for the unused portion of their housing fees after a successful review of their situation.
• Room Change: A student experienced roommate conflicts and requested a room change. After the move was approved and finalized, the student was refunded the difference in housing costs for the downgraded room size promptly, ensuring they were only charged for the new accommodation.
• Cancellation of a Meal Plan: Midway through the term, a student realized they no longer needed a full meal plan due to a change in their class schedule. After submitting a request to adjust their meal plan, University Housing processed the cancellation and issued a refund for the remaining balance of the meal plan costs.
• Housing Deposit Refund: After successfully finding off-campus housing, a graduating student followed the necessary steps to notify University Housing. They submitted the required notice and received a refund of their housing deposit, as the conditions for the return were met.

Tracking your refund status with University Housing can be done efficiently by utilizing various communication channels and tools provided by the university. Here’s how you can stay updated on your refund status:

• Check Your Email Regularly: University Housing sends refund updates directly to your university email account. Look for emails with the subject line "Refund Status Update" which will provide important information about your refund progression.
• Utilize the University Housing Portal: Log in to your University Housing account and navigate to the Billing Section to view your refund status. Here, you will find details on the status of your refund and any required actions.
• Order History Insight: In the Order History section of your account, you can track past transactions. This section includes a timeline of your refund request and updates on processing stages.
• Mobile App Notifications: If you have downloaded the University Housing mobile app, ensure that notifications are enabled. The app sends real-time updates regarding your refund status directly to your device, so you are always informed.
• Refund Processing Timeframe: University Housing typically provides an estimated processing timeframe in their communications. Be sure to review these details to manage your expectations regarding when your refund may be completed.