Unexpected charges can be frustrating, especially when they appear without warning, such as an automatic subscription renewal. This guide is designed to illuminate how refunds work with Agency Club and clarify who is eligible for a refund. We will walk you through each step of the process to help you request your money back quickly and efficiently, ensuring that you have a clear understanding of your options.
What You Should Prepare Before Applying For Refund
Account Information: Log in to your account on agencyclub.co to gather your username and associated email address.
Transaction ID: Locate the specific transaction ID for the purchase you are requesting a refund for.
Order Confirmation Email: Find and attach the order confirmation email sent to you after the purchase.
Payment Method Details: Have your payment method information (credit/debit card or PayPal) ready, including the last four digits.
Reason for Refund: Prepare a clear and concise explanation of why you are requesting the refund to facilitate the process.
Previous Communication: Compile any prior correspondence with agencyclub.co regarding this purchase, including support tickets or email exchanges.
Product/Service Usage Evidence: If applicable, gather evidence of product or service usage (e.g., screenshots, access logs) to support your claim.
Refund Policy Reference: Review the refund policy on agencyclub.co to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from unknown
At unknown (agencyclub.co), users engage in a range of digital services designed to enhance their business operations. Understanding your rights and eligibility for refunds can help clarify the billing process related to these services. Refund requests are considered based on specific circumstances surrounding your account and subscription status.
Service Cancellation: If a service was canceled but access continued for the billing period, a refund request for that last payment might be eligible for consideration based on the terms of the subscription.
Service Quality Issues: If a user experiences significant issues with the service that prevent them from utilizing it as intended, they may qualify for a refund, depending on the evaluation of the circumstances associated with their experience.
Billing Discrepancies: Users can inquire about situations where the billed amount does not align with the agreed pricing. Clarifications can be sought to assess potential eligibility for a refund in such cases.
Trial Period Outcomes: Users who opted for a trial period of a service and chose to cancel before the trial ended may have specific eligibility for a refund if they were charged after canceling within the trial timeframe.
Account Transition Issues: If a user's account transitions to a different plan or service unexpectedly, they may seek clarification and potentially qualify for a refund based on the agreement terms.
We encourage users to review their account activity, understand their subscription details, and reach out for any concerns regarding their billing situation to gain clarity on eligibility for refunds.
Step-by-Step Process to Request Your unknown Refund Like a Pro
If you purchased through agencyclub.co:
Visit agencyclub.co and log into your account.
Navigate to the Account Settings section.
Click on Billing or Subscriptions.
Locate the most recent charge that you want refunded.
Select Request Refund next to the charge.
In the refund request form, provide a brief explanation. Use phrases like "the subscription renewed without my consent" or "I did not use my account this billing cycle".
Submit the refund request and wait for a confirmation email.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find the membership for agencyclub.co and tap on it.
Select Cancel Subscription if applicable.
Navigate to Report a Problem at reportaproblem.apple.com.
Log in with your Apple ID credentials.
Locate the purchase you want to dispute and tap Report a Problem.
Choose Request a Refund and describe your issue briefly, mentioning "I was not aware of the renewal" or "The service was not utilized".
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Account.
Tap on Purchase History.
Find the agencyclub.co transaction you wish to refund.
Tap on that transaction, then select Refund.
Follow the prompts on-screen. In your reason, consider stating "I did not authorize the renewal" or "This subscription was unused".
Submit the refund request.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Navigate to Manage Account.
Select Subscriptions.
Find the agencyclub.co subscription and click on it.
Choose Cancel Subscription to halt future charges.
Visit support.roku.com to contact customer support directly.
Explain briefly that "the charge was not expected" or that "the account was inactive" and request a refund for the last billing cycle.
Submit your inquiry and wait for a response.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Attached to this email, you will find the relevant documentation for your reference.
I kindly ask for confirmation of the refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received and is awaiting review.
No action required yet. You will be notified once the status updates.
Processing
Your refund is currently being processed by our team.
Expect updates within 3-5 business days. Funds are not yet available.
Refunded
Your refund has been completed and money has been transferred back.
Check your account in 1-3 business days for the funds.
Partially Refunded
A portion of your refund request has been successfully processed.
You will see the partial amount in your account soon. The remaining amount will be reviewed.
Completed
The refund process is fully complete and no further action is needed.
Your funds should be in your account. Reach out if you have any concerns.
Canceled
Your refund request has been canceled and will not be processed.
If this was a mistake, please contact support to initiate a new request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Unknown, customer satisfaction is paramount, and there are several situations where users have successfully claimed refunds after encountering specific issues with their services. Here are a few realistic scenarios:
Subscription Overlap: A user was billed for an annual plan after mistakenly reactivating their previous subscription while attempting to upgrade their account. Upon reaching out to customer support for clarification, they received assistance in reversing the recent charge and adjusting their billing cycle accordingly.
Service Interruption: After experiencing unexpected downtime during a critical project, a user contacted Unknown to discuss their service interruption. The response team promptly issued a credit for the period affected, ensuring they felt valued and supported during their service experience.
Incorrect Plan Charges: A customer accidentally selected a higher tier subscription while making changes to their account. They quickly contacted support to rectify the situation, and Unknown was able to adjust the charges to reflect the intended plan, providing a refund for the difference.
Trial Period Confusion: A user believed they had opted out of a trial period but noticed a charge on their account. They reached out for clarification and, upon verifying their understanding of the trial terms, the support team issued a refund to resolve their concern swiftly.
The Easiest Way to Get a unknown Refund
If you're frustrated trying to get a refund from unknown—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Agency Club is straightforward when you know where to look. Here’s how to efficiently monitor the progress of your refund.
Email Updates: Watch your inbox for emails from support@agencyclub.co. The subject line will typically include the word 'refund' so it's easy to identify. These emails will contain the most recent updates regarding your refund status.
In-App Notifications: If you're using the Agency Club app, pay attention to any in-app notifications. You’ll receive alerts about any changes in your refund status directly within the app.
Account Dashboard: Log into your Agency Club account and navigate to the Order History section. Here, you can view the status of your refund request, including any processing updates.
Billing Section: Another crucial area to check is the Billing section of your account. This will detail the payment method originally used and any adjustments made as your refund processes.
Refund Progress Details: When checking your refund status, look for specific updates such as 'Pending Approval', 'Processing', or 'Completed'. This information helps you understand where your refund stands in the processing queue.
Customer Support: If you have any uncertainties, you can always reach out to Agency Club's support team via the chat feature on the website or app for quick assistance.
FAQ
If you forget to cancel your subscription on time, refunds may not be guaranteed as per the terms outlined during your registration. It's always a good idea to review the cancellation policy or reach out to customer support for assistance regarding your specific situation. They may be able to offer further guidance or options based on your circumstances.
Refunds typically take 5 to 10 business days to process, depending on your bank's policies. Once a refund is initiated, you should see the funds reflected in your account within that timeframe. If the refund has not appeared after 10 business days, it's advisable to contact your bank for further assistance.
If you see a charge but do not have an active subscription, please first check your account for any recent transactions or pending subscriptions. If you still believe the charge is an error, contact our customer support team with your transaction details so we can assist you further.
If you're unable to secure a refund directly, consider reaching out to customer service again for further assistance. You might also explore escalating your inquiry within their support system for more comprehensive help. Additionally, reviewing your account details or terms of service may offer insights into alternative resolutions.
If Unknown has refused to issue a refund, you may want to review their refund policy to ensure your request aligns with their guidelines. Additionally, consider reaching out to their support team again for clarification or further assistance. It can also be helpful to double-check your account details to validate any claims regarding your transaction.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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