Unexpected charges can be frustrating, especially when they appear out of the blue, such as with automatic subscription renewals. This guide is designed to help you navigate the process of understanding and requesting refunds for unknown charges. We will outline who is eligible for a refund, explain how unknown refunds work, and provide you with clear steps to quickly request your money back. With this information at your fingertips, you can take control of your billing concerns with confidence.
What You Should Prepare Before Applying For Refund
Transaction ID: Locate the unique transaction ID from your receipt or account history related to the transaction you wish to refund.
Proof of Payment: Collect evidence of payment such as bank statements or confirmation emails highlighting the charge from Euromoney Legal Training.
Account Information: Have your account details ready, including the email associated with your account on euromoneylegaltraining.com.
Course/Service Details: Identify the specific training course or service details, including the course name and date of purchase.
Refund Request Reason: Prepare a clear explanation of why you are requesting a refund, including any supporting context.
Email Correspondence: Keep any previous communication with Euromoney Legal Training that pertains to your order or refund requests.
Documentation of Issues: Gather any evidence that supports your claim for a refund, such as screenshots or documents related to service issues.
Refund Policy Reference: Review the refund policy on euromoneylegaltraining.com to ensure your request aligns with their stated guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from unknown
At Unknown (euromoneylegaltraining.com), users engaging with our services have specific eligibility criteria for refunds that depend on the nature of their subscription or the digital services they accessed. Understanding these criteria can help users navigate their account management and billing questions effectively.
Refund eligibility may vary based on the following situations:
Subscription Management: Users who have taken action to manage or modify their subscription, such as upgrading or downgrading their plan, may have specific eligibility related to proration or service periods that impact their billing.
Service Accessibility: If a user encounters significant issues accessing a purchased service that were not resolved in a timely manner through support channels, they may qualify for a refund based on our service accessibility policies.
Trial Periods: Users who have participated in a trial period for a service and decide not to continue may be eligible for a refund, provided they adhere to the stipulated terms regarding trial cancellation.
Account Cancellation: In instances where users opt to cancel their subscription, any fees associated with the billing cycle may be subject to refund considerations, depending on the timing of the cancellation relative to the billing period.
Service Error: Users experiencing errors that affect the performance of a service they have subscribed to might find eligibility for refunds if the issue remains unresolved beyond a certain timeframe.
It is crucial for users to review their account activity and the specific terms of service regarding refunds to determine their eligibility. For more personalized assistance, users are encouraged to reach out to our support team to clarify any specific situations related to their accounts.
Step-by-Step Process to Request Your unknown Refund Like a Pro
If you purchased through unknown.com:
Visit the unknown.com website and log in to your account.
Navigate to the Account Settings section, typically found in the top right corner of the page.
Select Billing or Subscriptions from the menu.
Locate your current subscription plan; there should be an option for Manage or Request a Refund.
Click on the Request a Refund button and fill out the necessary information, making sure to state:
That the subscription renewed without notice.
Your account has been unused.
Any issues you encountered that led to your request.
Submit the refund request and keep an eye on your email for a confirmation message.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your profile at the top (your Apple ID).
Select Subscriptions.
Find and tap on the subscription for unknown.
Choose Report a Problem and select your issue.
Emphasize that the renewal was unanticipated and outline that you have not used the service.
Finish submitting your request for a refund.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find the subscription for unknown and tap on it.
Scroll down and select Report a Problem.
Specify that the subscription renewed without prior notice and express that the account was not utilized.
Submit your request for a refund.
If you purchased through Roku:
Press the Home button on your Roku remote.
Navigate to Streaming Channels and then select My Channels.
Highlight the unknown channel and press the * button on your remote.
Select Manage Subscription.
Choose Cancel Subscription as well as Request a Refund.
Explain that the subscription was renewed without notice and state the account has seen no activity.
Complete the process and check for notifications regarding your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Should you require any documentation for this request, I have attached it for your reference.
Please confirm receipt of this email and the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Best regards, [Your Name] [Your Email] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Refund request is initiated but not yet processed.
Your refund is being reviewed, and you will be notified once it is processed, typically within 24-48 hours.
Processing
Refund is currently being processed.
Your funds are on their way back to your payment method. This process can take up to 5 business days.
Refunded
The refund has been successfully processed and issued.
You should see the refunded amount in your account shortly, depending on your bank’s processing time.
Partially Refunded
A portion of the total amount has been refunded.
You will receive the partial refund amount as indicated in your refund notification. Check your account for details.
Completed
The refund process is complete, and the funds have been successfully returned.
All refund issues are resolved, and your account balance is updated accordingly.
Canceled
The refund request has been canceled.
You will need to initiate a new refund request if you still wish to pursue a refund.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At euromoneylegaltraining.com, users often seek clarity regarding their subscriptions and services. Here are a few realistic scenarios where users successfully claimed refunds:
Subscription Adjustment: A user realized they initially selected a premium training plan but intended to opt for a basic plan. Upon contacting customer support, they clarified their subscription and successfully obtained a refund for the difference in pricing after the switch.
Course Cancellation: After enrolling in a course, a user faced unforeseen scheduling conflicts. They communicated their situation and were granted a refund for the course fee since it was within the cancellation window, demonstrating the company’s understanding of customer circumstances.
Account Downgrade: A user decided to downgrade their subscription to a lower tier due to budget constraints. After submitting a request and confirming the change, they received a refund for the unused portion of the previous higher-tier subscription.
Billing Clarification: A user noticed a discrepancy in their billing statement due to a promotional offer that wasn’t applied. After providing details through customer support, they received a prompt refund to adjust for the promotional amount that had not been accounted for.
The Easiest Way to Get a unknown Refund
If you're frustrated trying to get a refund from unknown—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Unknown is simple and efficient when you know where to look. Here are some specific tips to help you stay updated on your refund progress.
Email Notifications: Keep an eye on your inbox for email updates from Unknown. They typically send notifications when your refund request has been received and processed. Look for subject lines like "Your Refund Status Update" for easy identification.
In-App Notifications: If you have the Unknown mobile app, enable push notifications to receive real-time updates about your refund status directly on your device.
Account Dashboard: Log into your account on the Unknown website and navigate to the Order History section. Here, you’ll find detailed information about your recent transactions and the status of any refunds initiated.
Billing Section: Within your account settings, check the Billing section to view more comprehensive details about your refunds, including estimated processing times and any applicable fees.
Specific Refund Tracking Tool: Use the Refund Tracker feature found on the Unknown website to enter your refund request number and check the exact stage of your refund process. This tool provides transparency about where your refund stands at any given moment.
FAQ
Refunds for missed cancellation deadlines are typically not provided, as users are expected to cancel within the specified timeframe. However, it is advisable to reach out to customer support to discuss your situation, as they may offer guidance or potential solutions.
Refund processing times can vary based on your financial institution and the payment method used. Typically, it takes between 5 to 10 business days for funds to appear in your account after the refund has been initiated. If you have any concerns, it's best to check directly with your bank for more specific information.
If you notice a charge and do not have an active subscription, please check your email for any confirmation of a purchase or subscription that may have been overlooked. You can also reach out to our customer support team with details of the charge; they will assist you in resolving the issue and provide further clarification on your account status.
If you're unable to secure a refund directly from Unknown, consider reaching out to their customer service again for further assistance. You might also explore escalating your inquiry within their support system for additional options. Reviewing your account details and transaction history can provide insights that may aid in your request.
If your refund request is not being processed, it's advisable to carefully review the refund policy outlined on the website to ensure that all criteria have been met. Additionally, consider reaching out to customer support again for clarification or to request an update on your refund status. It may also be helpful to double-check any account details related to your transaction for accuracy.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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