Many users only consider their billing details when an unexpected charge catches them off guard, such as an automatic subscription renewal. This guide is designed to help you navigate the often confusing world of unknown refunds, outlining who may be eligible and the steps required to request your money back efficiently. With clear instructions and supportive advice, we aim to ensure you feel empowered and informed throughout the refund process.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number associated with the purchase from firstpositionre.com.
Transaction ID: Gather the transaction ID from your payment confirmation email or bank statement.
Account Details: Prepare your account username and email address used to make the purchase.
Reason for Refund: Clearly articulate the reason for your refund request, whether it's due to dissatisfaction, incorrect item, or service issues.
Purchase Date: Confirm the exact date of your purchase for reference in your request.
Initial Payment Method: Have details of the payment method used (credit card, PayPal) ready, including the last four digits of your card if applicable.
Previous Correspondence: Keep copies of any past communication relating to your refund request, including emails or chat logs.
Proof of Purchase: Collect any relevant receipts or order confirmations that prove the transaction occurred.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit & Debit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from unknown
At unknown (firstpositionre.com), users have specific rights regarding their subscriptions and purchases. Understanding these rights can help clarify eligibility for refunds based on individual circumstances related to our services.
Given that unknown primarily offers digital services aimed at enhancing user experiences, refund eligibility often revolves around subscription management and service access. Here are situations where users might be eligible for a refund:
Cancellation of Subscription: Users who have successfully canceled their subscription before the next billing cycle may find that they qualify for a refund of the most recent charge if certain conditions are met.
Service Access Issues: Users encountering technical difficulties that prevent access to their purchased services may be eligible for a refund. This could apply if these issues were significant and persistent.
Billing Inquiries: In cases where users have questions about charges that appear inconsistent with their understanding of their subscription plan, a review of the account status may lead to eligibility for a refund based on resolved discrepancies.
Account Downtime: If users experience extended downtime of the service they’ve paid for, they may be considered for a refund for the time the service was unavailable.
Users are encouraged to review their specific account situations and reach out for assistance to clarify potential eligibility for any refunds under these circumstances.
Step-by-Step Process to Request Your unknown Refund Like a Pro
If you purchased through firstpositionre.com:
Visit firstpositionre.com and scroll to the bottom of the homepage to locate the Contact Us link.
Click on the Contact Us link to be directed to the support page.
Find the Email Support option and send a message. Be sure to include:
Your account information.
Details of the subscription including the date of the renewal.
State that you did not receive prior notice of the renewal.
Confirm that you have not used the service after the last payment.
Mention your intention to request a refund for the recent charge due to lack of usage.
Submit your request and monitor your email for a response from the support team.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Locate your subscription to firstpositionre.com from the list.
Tap Cancel Subscription if applicable (this may be required to proceed).
Note: You'll see a confirmation message shortly after.
Go back to the subscriptions page, and tap on your subscription again.
Choose Report a Problem to start your refund request.
Select the reason for the refund. Choose options indicating that the service was not utilized.
Emphasize that the subscription renewed without proper notification.
Submit your request and wait for the Apple support response in your email.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon (three lines in the top left corner).
Select Account, then navigate to Purchase History.
Find the charge for firstpositionre.com and tap it.
Tap Refund at the bottom of the screen.
Include a message stating you were unaware of the upcoming renewal.
Mention that you have not actively used the service since the last payment.
Follow the prompts to finalize your refund request.
If you purchased through Roku:
Go to the Roku website and log in to your account.
Navigate to My Account in the menu.
Scroll down to view your subscriptions and billing history.
Find the subscription linked to firstpositionre.com.
Click on it and locate the option for Manage Subscription.
Click Cancel Subscription to disable future payments first.
Make note of the cancellation confirmation.
Visit the Help or Support section and look for the Contact Us link.
Send a support message through your Roku account. Indicate:
The lack of notice regarding your renewal.
Your account was not used after the last payment.
Submit your request and check your email for updates.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to formally request a refund regarding my account. The details of the billing situation are as follows: [describe reason]. I would like to request a refund in the amount of [Amount].
If applicable, I have attached documentation for your reference.
Could you please confirm the status of my refund request within 3-5 business days? You can reach me at [Your Phone Number] if you need any further information.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Email]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received but is not yet processed.
You will receive an update once the refund is under review, typically within 1-2 business days.
Processing
The refund is currently being processed by our team.
This usually takes 3-5 business days. Keep an eye on your email for updates.
Refunded
The refund has been successfully completed and funds returned to your account.
You should see the funds back in your account within 5-7 business days, depending on your bank.
Partially Refunded
A portion of your refund has been processed; the rest is still pending.
You will receive a refund for the remaining amount shortly, usually within a week.
Completed
The refund process is fully completed with all funds returned.
Your transaction is finalized and you will not see any further updates on this refund.
Canceled
The refund request has been canceled and no action will be taken.
You can reach out to our support for further assistance or to re-initiate the refund process.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At FirstPosition, users often seek refunds for various reasons related to their subscription plans and digital services. Here are some realistic scenarios where users successfully claimed refunds:
Service Downtime: A user experienced a temporary disruption in their digital marketing analytics service during a critical campaign. After reaching out to FirstPosition's support team, they received a prompt refund for the affected period, ensuring their expenses reflected the level of service received.
Billing Error: A subscriber noticed an unexpected billing increase for their monthly subscription. Upon investigating their account settings, they realized they were on an outdated plan. FirstPosition's customer service assisted in adjusting their plan and issued a refund for the overcharged amount.
Plan Downgrade: After realizing they no longer needed the premium features of their subscription, a user requested a downgrade to a lower tier. FirstPosition processed the request swiftly, and recognizing the overlap in billing cycles, they issued a refund for the remaining days in the billing period of the previous plan.
Accidental Subscription Renewal: A user forgot to turn off auto-renewal for a service they no longer needed. Once they contacted FirstPosition, they explained their situation and were able to receive a full refund after confirming their cancellation of the service for future billing cycles.
The Easiest Way to Get a unknown Refund
If you're frustrated trying to get a refund from unknown—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with unknown is designed to be straightforward and efficient. By utilizing the specific tools and resources provided, you can easily stay updated on your refund progress.
Use the Account Dashboard: Log in to your unknown account and navigate to the Order History section. Here, you can view the status of your refund request, along with any relevant details regarding your purchase.
Check Email Updates: unknown sends out automated email notifications when there are updates regarding your refund status. Look for emails with subjects like "Refund Update" or "Your Refund Status" in your inbox to stay informed.
Mobile App Notifications: If you prefer tracking refunds on-the-go, download the unknown mobile app. Enable notifications to receive real-time updates about your refund directly on your phone.
Billing Section Insights: In the Billing section of your account, you can view additional information about your refund progress, including the date it was initiated and the expected processing time.
Contact Customer Support: If you have specific questions about your refund that are not addressed in your account dashboard or emails, reach out to the customer support team through the chat feature available on the website or app for personalized assistance.
FAQ
Refunds for subscriptions typically depend on the specific terms agreed upon at the time of sign-up. If you forgot to cancel in time, it's best to review the policy outlined on the website or contact customer support directly for guidance on your situation. They can provide clarity on whether a refund can be issued.
Refunds can typically take anywhere from 5 to 10 business days to process, depending on the financial institution involved. Once the refund is initiated, the time it takes for the funds to appear in your account will vary based on your bank's processing policies. It's always a good idea to check with your bank for specific timelines regarding incoming refunds.
If you see a charge but do not have an active subscription, please check your account settings for any potential pending subscriptions or trials. You can also reach out to our customer support team with details of the transaction, and they will assist you in clarifying the charge and exploring your options.
If you're unable to secure a refund directly, consider reaching out to customer service again for further assistance. You may also want to explore any escalation options available within the support system to ensure your concerns are heard. Additionally, reviewing your account details and any related policies could provide further guidance on your situation.
If you find that your refund request has been declined, it's advisable to carefully review the refund policy outlined on their website to ensure all guidelines were followed. You may also consider reaching out to their customer support team again for clarification. Additionally, double-checking your account details or transaction history can provide insights that might help in resolving the issue.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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