How to Get an unknown Refund

• Order Number: Locate your unique order number associated with the purchase.
• Account Email: Ensure you have access to the email address linked to your HelloFifth account for verification.
• Transaction ID: Gather the transaction ID from your payment method for accurate processing.
• Proof of Purchase: Attach any receipts or confirmation emails that provide evidence of the transaction.
• Refund Reason: Prepare a clear statement explaining why you are requesting the refund.
• Timing: Check the date of purchase to ensure it falls within the refund policy period stated on the website.
• Communication History: Keep records of any prior communication with customer support regarding this order.
• Product Condition: If applicable, take photographs of the product, especially if it is damaged or incorrect.
• Account Verification: Be ready to verify your identity if requested, which may involve answering security questions or providing additional account details.

*Working days are Monday to Friday, and don't include public holidays.

At unknown, we strive to provide transparent solutions and ensure our users understand their rights regarding eligibility for refunds. Depending on your specific service or product usage, there are certain scenarios that could qualify you for a refund. This is primarily guided by your account management circumstances and subscription details.

• Service Cancellation: If you have initiated a cancellation of your subscription prior to the billing cycle, you may be eligible for a refund for the unutilized period, depending on the timing of your cancellation.
• Account Downgrade: In cases where your account is downgraded to a lower tier, you might qualify for a prorated refund based on the difference in service levels if your new plan has a lower recurring fee.
• Billing Discrepancies: If you encounter a situation where the billed amount does not match the agreed-upon subscription fee or service level, this scenario could be reviewed to determine refund eligibility.
• Service Issues: If there are significant issues with the service provided that affect your ability to use it, you may want to inquire whether a refund is applicable for the period the service was impacted.
• Trial Period:** If you have subscribed during a trial period and decide to cancel before it ends, you may not incur charges, which relates to eligibility for a refund on that basis.

At unknown, we understand that users may encounter various situations that lead to the need for refunds. Here are some realistic scenarios where users successfully claimed refunds after navigating specific circumstances.

• Subscription Plan Downgrade: After trying out the premium subscription for a month, a user decided to downgrade to a basic plan for budget reasons. Upon contacting customer support, they received a refund for the difference in pricing for the remaining billing cycle without any issues.
• Unexpected Account Charges: A user noticed an extra charge on their account after attempting to update their subscription preferences. After a quick inquiry through the help chat, they learned that they were charged for an add-on they didn't intend to select. The support team promptly issued a refund for that charge.
• Service Interruption: During a planned maintenance window, a user experienced a temporary disruption in service, affecting their scheduled tasks. After reaching out to customer service to explain the situation, they were issued a refund for the affected period, ensuring their experience remained positive.
• Accidental Add-on Purchase: A user accidentally added a feature to their subscription while exploring the platform. Realizing the mistake shortly after, they contacted support, who quickly assisted in reversing the charge and refunding the amount, allowing the user to maintain their original subscription configuration.

Tracking your refund status with Unknown can be straightforward if you utilize the right tools available. Here are some specific methods to keep tabs on your refund efficiently.

• Check Your Email Regularly: Every time you initiate a refund, Unknown sends an email confirmation detailing the refund's status. Look for emails from support@hellofifth.com to stay updated on any changes.
• Utilize the Account Dashboard: Log into your account on Unknown's website and navigate to the Order History section. Here, you will find comprehensive details about your recent transactions, including the status of your refunds.
• Mobile App Notifications: If you're using Unknown's mobile app, ensure that your notifications are enabled. You will receive push notifications regarding the progress of your refund, making it easy to stay informed on the go.
• Billing Section Insights: Under the Billing section of your account settings, you can see the expected timelines for your refund processing. This will help you understand when to anticipate the funds to reflect in your account.
• Refund Progress Updates: When a refund is processed, Unknown provides updates that might include details about the amount refunded and the method of return (e.g., credit to original payment method). This information is available in both your email and the account dashboard.