Unexpected charges can catch anyone off guard, especially when it comes to subscriptions that renew automatically. This guide is designed to help you navigate the refund process for unknown charges, outlining who is eligible and providing clear steps to request your money back efficiently. With this information, you can take control of your billing and ensure you receive the refunds you're due.
What You Should Prepare Before Applying For Refund
Account Information: Ensure you have your account details, including your registered email address and username, for verification purposes.
Transaction ID: Locate the specific transaction ID related to your purchase that you want refunded, as this is crucial for processing your request.
Payment Method Details: Have details of the payment method used, such as credit card number (last four digits) or PayPal account information for accurate processing.
Purchase Confirmation: Gather your purchase confirmation email which typically includes order details and may be required as proof of purchase.
Terms of Service Agreement: Review and have a copy of the terms of service or refund policy that was provided at the time of purchase to understand eligibility.
Cancellation Information: If applicable, document any communications regarding cancellations or changes made to your subscription or service that might affect the refund.
Supporting Documentation: Prepare any supporting documents that can justify your request, such as screenshots of service issues or correspondence regarding your subscription.
Refund Request Form: Fill out any required refund request forms, which can typically be found in the help section of the website.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
1-3 working days
Bank Transfer
5-7 working days
Debit Card
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from unknown
At Personal VIP Coach, understanding your rights regarding refunds is essential, especially given the subscription-based nature of our coaching services. Users may find themselves in various situations regarding billing, service delivery, or service preferences. Here, we outline specific scenarios based on our policies that could make you eligible for a refund.
Service Cancelation within the Refund Window: If you decide to cancel your subscription within a specified timeframe after your initial payment, you may qualify for a refund for the remaining portion of your subscription term, subject to our cancellation policy.
Service Not Delivered as Described: In cases where the coaching service provided does not align with the description or features outlined during the subscription process, you might be eligible for a refund. This includes instances where the service fails to meet the outlined expectations at the time of purchase.
Account Management Errors: If you identify any discrepancies in your account that affect your access to the coaching services you paid for, you could request a review of your account for potential refund eligibility based on our commitment to ensuring accurate billing and service access.
Subscription Tier Adjustments: Should you request to downgrade or switch between service tiers and find that the adjustment was not accurately reflected in your billing, you may explore refund options for the difference in subscription fees during the applicable period.
Technical Issues Affecting Service Delivery: If you experience significant technical difficulties that hinder your ability to access our services throughout an extended timeframe, you may inquire about potential forms of compensation, including refunds, depending on the nature of the issue.
It’s important to review your account status and communicate with our support team to clarify any specific situations regarding potential refunds to ensure an understanding aligned with our policies.
Step-by-Step Process to Request Your unknown Refund Like a Pro
If you purchased through personalvipcoach.com:
Visit the personalvipcoach.com website.
Scroll to the bottom and click on the 'Contact Us' link.
Fill out the contact form with the following details:
Your name and email associated with the account.
Subject: Refund Request.
Message: Mention that the subscription renewed automatically without prior notice.
Include any relevant transaction details such as date and amount.
Submit the form and wait for their response, ideally no longer than 48 hours.
If you do not receive a response, check your spam folder for missed communications.
Follow up by sending a reminder email stating that you are still awaiting the refund request update.
If you purchased through Apple:
Open the Settings app on your device.
Tap your Apple ID at the top of the screen.
Select 'Subscriptions'.
Find and tap on the subscription related to personalvipcoach.com.
Select 'Cancel Subscription', which may allow you to request a refund simultaneously.
Immediately go to the App Store.
Scroll to the bottom and tap on 'Your Account' or your profile picture.
Select 'Purchase History'.
Find the transaction, tap it, then select 'Report a Problem'.
Choose 'I’d like to request a refund'. Mention the subscription renewed without prior notice.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on your profile icon in the top right corner.
Select 'Payments & subscriptions', then 'Subscriptions'.
Locate the personalvipcoach.com subscription and select it.
Tap on 'Cancel Subscription'.
Visit the Google Play Help Center in your browser.
Navigate to 'Request a refund'.
Fill out the request form; mention that you were unaware the subscription would renew.
If you purchased through Roku:
Go to your Roku home screen.
Navigate to 'Streaming Channels' and then select 'My Channels'.
Find personalvipcoach.com in your list of channels.
Highlight the channel and press the * button on your remote.
Select 'Manage subscription'.
Choose 'Cancel Subscription'.
Visit the Roku Billing support page.
Submit a help request regarding a refund. Emphasize that you want a refund for the subscription that renewed without your prior knowledge.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation related to my account. [describe reason]
I would like to request a refund in the amount of [Amount].
If you require any documentation to process this request, please find it attached.
I would appreciate confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is awaiting review.
Your request is currently under consideration. Please allow up to 3 business days for processing.
Processing
The refund request is being processed by our team.
Your refund is actively being handled. Expect an update within 5 business days.
Refunded
The refund has been approved and the amount has been returned to your account.
Funds should reflect in your account within 3-5 business days, depending on your bank's processing timelines.
Partially Refunded
A portion of the refund has been processed, usually due to partial cancellations.
You will receive part of your payment back. Check your account for the amount refunded.
Completed
The refund process is finished, and all funds have been returned.
Your transaction is closed. If you have further questions, contact customer support.
Canceled
The refund request has been canceled, either by you or the merchant.
Your refund will not be processed. If this was an error, please submit a new refund request.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Refunds can be an essential part of the user experience at unknown, especially as clients navigate personal coaching services. Here are several realistic scenarios illustrating how users effectively claimed refunds:
A user signed up for a three-month coaching package but found that their schedule changed unexpectedly. They reached out to unknown to discuss rescheduling and ultimately requested a refund for the unused sessions. Customer support processed the refund quickly, acknowledging the user's circumstances.
A client encountered technical issues accessing their online coaching platform during a crucial session. After reporting the issue to unknown, they were unable to complete the session and decided to request a refund. The support team verified the technical difficulties and promptly issued a refund for that session.
A user initially subscribed to a premium coaching package but later decided to switch to a basic plan due to budget constraints. Upon contacting unknown to clarify the differences in benefits and to initiate the downgrade, they requested a refund for the price difference. The team efficiently handled the request and provided the appropriate refund.
A group of users signed up for a workshop but experienced dissatisfaction with the content that did not meet their expectations. After submitting feedback and discussing their concerns with customer service, they were offered a partial refund for the workshop as a goodwill gesture, showcasing unknown's commitment to customer satisfaction.
The Easiest Way to Get a unknown Refund
If you're frustrated trying to get a refund from unknown—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you’re looking to track your refund status with Unknown efficiently, here are some specific ways to stay updated on your refund requests. Follow these steps to ensure you have all the necessary information.
Email Notifications: Keep an eye on your inbox for updates. Unknown sends out email notifications regarding the status of your refund, including when it has been approved, processed, and when you can expect to see the funds back in your account.
Account Dashboard: Log into your Unknown account and navigate to the Order History section. Here, you can see detailed information about your refund requests, including the current status and any relevant notes.
Billing Section: Check the Billing area of your account settings. This section contains a comprehensive view of all transactions, including refunds, with timestamps and details pertaining to each request.
Mobile App Notifications: If you’re using the Unknown mobile app, ensure that push notifications are enabled. The app will provide updates on your refund status directly to your device, ensuring you never miss an important notification.
Progress Timeline: In your account dashboard, you can view the progress timeline of your refund. This feature provides information on each stage of the process, from initiation to completion, allowing for full visibility into your refund journey.
FAQ
If you forget to cancel your subscription on time, the policy typically outlines that refunds may not be available for past billing periods. However, we encourage you to reach out to our customer support team to discuss your situation, as they may be able to offer assistance based on your circumstances.
Refunds typically take 5 to 10 business days to appear in your account, depending on your bank or payment provider's processing times. Once the refund is processed on our end, you'll receive confirmation via email, and it will be reflected in your account as soon as your financial institution completes the transaction.
If you see a charge but do not have an active subscription, please check your email for any confirmation messages related to past subscriptions or services. If you need further assistance, reach out to our customer support team with your details for clarification and to resolve any concerns.
If you are unable to obtain a refund directly from Unknown, consider reaching out to their customer service team again for further assistance. You may also explore escalating your request within their support system for additional support. Reviewing your account details may provide insight into your options as well.
If Unknown refuses to issue a refund, it's advisable to carefully review their refund policy to ensure all requirements have been met. You may consider reaching out to their customer support team again for further clarification or assistance. Additionally, double-check your account details and transaction history to confirm the status of your request.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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