How to Get an unknown Refund

• Account Details: Your registered email address and username used for your unknown account.
• Transaction ID: Locate the unique transaction ID associated with your purchase, which can be found in your email confirmation or account history.
• Order Summary: Prepare a detailed summary of the order including product name, quantity, and purchase date to assist in identifying the transaction.
• Payment Method Information: Have your payment details ready, including the last four digits of the credit card or any other payment method used.
• Reason for Refund: Clearly outline the reason for your refund request (e.g., damaged goods, service not delivered, etc.) for efficient processing.
• Proof of Purchase: Include a copy of your receipt or invoice to substantiate your refund claim.
• Communication History: Gather any prior correspondence with customer support regarding this transaction.
• Return Instructions: If applicable, follow and document any specific return instructions provided for the product you are returning.
• Timeframe: Be aware of the refund eligibility window specific to unknown's policies to ensure your request is timely.

At unknown, we understand that circumstances may arise that could affect your subscription or service usage. As a user, it's important to know your rights regarding refunds and under what situations you may be eligible for them.

unknown offers a variety of subscription-based services, and refund eligibility primarily revolves around subscription management and service satisfaction. Below are specific situations that may qualify you for a refund:

• Service Availability: If you experience a prolonged disruption in service that affects your ability to utilize your subscription, you might be eligible for a refund.
• Subscription Downgrade: In cases where you decide to downgrade your subscription plan, you may qualify for a prorated refund based on the unused portion of the higher-tier service.
• Billing Errors: If you notice discrepancies in your billing statement related to your subscription services, you may inquire about adjustments or potential refunds.
• Service Satisfaction: If the service does not meet the expectations set by known descriptions, contacting customer service may lead to eligibility for a refund based on your feedback.
• Account Closure: If your account is deactivated or closed due to specific service terms, you could be eligible for a refund of any unused resources associated with your subscription.

We encourage users to review their account settings and contact our support team for personalized assistance regarding any billing questions or refund eligibility. Your satisfaction is important to us, and we aim to ensure that your experience aligns with your expectations.

Refunds at unknown can arise from a variety of user situations. Here are a few examples illustrating how users navigated their interactions to successfully claim refunds.

• Subscription Downgrade: A user decided to downgrade their subscription plan after realizing they weren't utilizing all the features of their current tier. Upon contacting customer support, they explained their usage, and a refund for the difference in cost for the current billing cycle was promptly processed.
• Service Cancellation: After a few weeks of using a fitness app through unknown, a customer found it wasn't meeting their needs. They canceled their subscription within the trial period and received a full refund upon confirming their cancellation via the help center chat option.
• Accidental Renewal: A customer realized they accidentally renewed their yearly membership while intending to switch to a pay-as-you-go plan. They reached out through the support email providing their account details, and after verifying their request, they received a confirmation of the refund for the recent charge.
• Account Access Issues: Following a temporary issue accessing their account, a user was unable to utilize the services they paid for during that time. After reporting the problem, unknown’s support team offered a refund for that period due to the inconvenience caused.

Tracking your refund status with unknown (sterra.sg) is designed to be transparent and user-friendly. Here’s how to efficiently stay updated on your refund progress:

• Check Your Email: unknown sends out email notifications regarding your refund status. Look for emails with the subject line containing "Refund Update" to get the latest information on your refund process.
• Utilize the Mobile App: If you're using the unknown mobile app, navigate to the Order History section. Here, you can check the status of your refunds alongside your past transactions.
• Visit Your Account Dashboard: Log into your account on unknown’s website and go to the Billing Section. This area provides a comprehensive view of your refunds and their current status.
• Refer to Your Order History: By visiting the Order History tab in your account settings, you can see all your past orders and any related refunds. Each order entry includes the refund status.
• Monitor Refund Progress: unknown provides clear updates on the refund process, including when it was initiated and the estimated time for completion. Be sure to check your account for any updates on these specifics.
• Customer Support: If you have questions about your refund status, reach out to unknown's customer support via the in-app chat or support email. They can provide personalized updates.