Billing can often be an afterthought, and it’s not unusual for unexpected charges to catch users off guard—like an automatic subscription renewal. This guide is designed to help you navigate the refund process for Uno-X Mobility, clarifying who is eligible for refunds and outlining the straightforward steps to request your money back swiftly. Whether you have questions or need assistance, we are here to ensure you have all the information you need for a seamless experience.
What You Should Prepare Before Applying For Refund
Account Information: Your Uno-X Mobility user account details, including your registered email address.
Transaction ID: Gather the unique transaction ID associated with the purchase for which you are requesting a refund.
Purchase Receipt: Keep a digital or printed copy of your purchase receipt that includes the date and details of the transaction.
Service Details: Document the specific service or product you are requesting a refund for, including any relevant subscription plan details.
Proof of Issue: Compile evidence of any service issues or dissatisfaction that warrant the refund, such as screenshots or email communication.
Refund Policy Reference: Familiarize yourself with Uno-X Mobility’s specific refund policy, including any timelines or conditions that apply.
Customer Support Communication: If applicable, save any prior correspondence with Uno-X Mobility’s customer support regarding the refund request.
Bank Details: Prepare your bank account details for any potential transfer of the refund amount.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit/Debit Card
3-5 working days
MobilePay
1-3 working days
Bank Transfer
5-7 working days
Invoice
Varies (Contact customer support)
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Uno-X Mobility
At Uno-X Mobility, users may find themselves eligible for refunds under specific circumstances related to their account management and service usage. As a provider of electric vehicle charging services, billing for subscription plans, and single-use charging sessions, eligibility for a refund typically hinges on several factors defined within the company's policies.
Here are some situations that may qualify users for a refund from Uno-X Mobility:
Subscription Cancellation: Users who have opted for a subscription service may be eligible for a refund for the unused portion of their subscription if they cancel their account before the next billing cycle.
Service Interruption: In the event of unexpected service interruptions that prevent users from accessing charging stations, compensation may be considered depending on the duration and nature of the outage.
Billing Errors: If a user identifies a discrepancy in their billed charges, they may seek clarification or a potential adjustment to ensure accurate billing in accordance with their selected services.
Returned Equipment: Should a user return a piece of charging equipment that is part of a rental or trial service within the specified return period, they might be eligible for a refund of the rental fee.
It is recommended for users to reach out directly to Uno-X Mobility’s customer service for detailed information regarding their specific situations and to understand any necessary steps for seeking a refund.
Step-by-Step Process to Request Your Uno-X Mobility Refund Like a Pro
Look for the 'Request a Refund' link (if applicable).
Fill out the refund request form.
In the message, mention that the subscription renewed without prior notification.
Indicate that the account was inactive or unused during that billing period.
Submit the form and expect a follow-up from Roku regarding your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I would like to request a refund in the amount of [Amount].
Please find attached documentation that supports my request.
Could you please confirm the status of this request within 3-5 business days?
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request is being reviewed.
This status means we're processing your request and you may receive updates soon.
Processing
Your refund is being processed by our team.
Your funds will be refunded shortly; please allow 3-5 business days for completion.
Refunded
Your refund has been successfully issued.
You should see the refund reflected in your account within 3 business days.
Partially Refunded
A portion of your order has been refunded.
You will receive the refunded amount shortly, but your original order is still partially active.
Completed
Your refund process is fully completed.
There are no further actions needed; your funds should be available in your account.
Canceled
Your refund request has been canceled.
If this was not intentional, please contact our support for further assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Uno-X Mobility, users often interact with the platform in various ways that may lead to refund requests. Below are several scenarios where customers successfully claimed refunds.
A user subscribed to a monthly electric vehicle charging plan but decided to upgrade to an annual plan for better savings. After reaching out to Uno-X Mobility’s support, they received a pro-rated refund for the unused portion of their monthly fee.
An individual experienced a technical issue with their Uno-X Mobility app during a crucial charging session. After reporting the incident, they were granted a refund for the charging fees incurred during that specific timeframe, feeling reassured by the responsive customer service.
A customer accidentally added an extra vehicle to their Uno-X Mobility account and was charged for the additional subscription. Upon requesting a clarification, they received a prompt refund for the extra charge after confirming it was unintentional.
A user faced an unforeseen delay while traveling, which caused them to miss a scheduled subscription renewal for their charging plan. Upon contacting Uno-X Mobility, they were able to successfully have the renewal fee refunded, showcasing the company’s understanding of unique user circumstances.
The Easiest Way to Get a Uno-X Mobility Refund
If you're frustrated trying to get a refund from Uno-X Mobility—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Uno-X Mobility is straightforward and user-friendly. Here are some efficient ways to stay updated on your refund progress:
Check Your Email Updates: Uno-X Mobility sends email notifications regarding your refund status. Look for updates marked with "Refund Processing" or similar terms in your inbox.
Utilize the Uno-X App: If you have the Uno-X Mobility app, you can conveniently track your refund status. Go to the "Transactions" section to view any active refunds.
Visit Your Account Dashboard: Log into your Uno-X Mobility account on the website. Navigate to the "Billing" section where you can find detailed information about your refund requests and their current status.
Order History Insights: Access your "Order History" in your account settings. Each order will display its refund status, allowing you to track multiple requests simultaneously.
Real-Time Notifications: Enable notifications in the Uno-X app to receive real-time updates when your refund status changes, ensuring you are always informed.
FAQ
If you forget to cancel your subscription on time, refunds may not be guaranteed as per the terms and conditions. However, we recommend reaching out to our customer support team to discuss your situation, as they may provide guidance or potential solutions based on your specific case.
Refunds from Uno-X Mobility typically take 3 to 5 business days to process after the request is approved. Once processed, the refund will appear in your account depending on your bank's policies, which may vary. For the most accurate timeframe, it's best to check with your bank or financial institution.
If you see a charge but don't have an active subscription, please first check your account for any recent updates or forgotten subscriptions. If everything seems in order, contact our customer support for further assistance. They will help you investigate the charge and provide clarification.
If you're unable to receive a refund directly from Uno-X Mobility, consider reaching out to their customer service team again to inquire about your options. You may also escalate your inquiry within their support system for further assistance. Additionally, reviewing your account details could provide clarity on the situation.
If Uno-X Mobility refuses to issue a refund, you may want to carefully review their refund policy to ensure you understand the terms. Additionally, consider reaching out to their customer support again for further clarification or assistance. Checking your account details can also help ensure all relevant information has been provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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