How to Get an Untoxicated Refund

• Your account email address associated with your Untoxicated account for verification purposes.
• Order number or transaction ID for the specific purchase you are seeking a refund for.
• Date of purchase to help locate your transaction in their system.
• Reason for the refund clearly stated, detailing why you are requesting the refund.
• Proof of purchase, such as a receipt or email confirmation, to validate the transaction.
• Any previous correspondence with customer support, including ticket numbers (if applicable), related to your refund request.
• Details of any applicable subscription, including the subscription plan and billing cycle if you’re seeking a refund for a subscription service.
• Payment method details, such as the last four digits of the card used or PayPal email, to expedite the refund process.

*Working days are Monday to Friday, and don't include public holidays.

At Untoxicated, we understand that users may have questions regarding their rights and eligibility for refunds, especially concerning our subscription-based services focused on promoting healthier lifestyles and the reduction of alcohol consumption. It’s essential to explore the circumstances under which users might qualify for refunds, while keeping in mind the specific nature of our offerings.

The following situations may qualify users for refunds:

• Subscription Cancellations: If a user decides to cancel their subscription within a specific timeframe that aligns with our cancellation policy, they may be eligible for a refund for the next billing cycle, ensuring they only pay for what they use.
• Service Discrepancies: Should a user encounter discrepancies in the services provided, such as access to premium content that was not received, this may warrant a review for potential refunds based on the impact on the overall service experience.
• Billing Errors: In the event that a user believes there has been an error in their billing, such as an incorrect charge for services, this situation can be assessed for refund eligibility based on the specifics of the billing arrangement.
• Promotional or Trial Periods: For users engaging with promotional offers or trial periods, failure to receive promotional benefits as outlined may lead to refund eligibility for the unused portion of the service.

Overall, our refund eligibility is designed to support users in managing their subscriptions and ensuring clarity in their service experience at Untoxicated. For more details on our specific policies, users are encouraged to refer to the terms and conditions provided during the sign-up process or to contact our customer support for individualized assistance.

At Untoxicated, we are committed to ensuring a seamless experience for our users. Here are some real user scenarios where refunds were successfully claimed:

• Subscription Suspension Due to Travel: A user decided to take an extended trip and paused their monthly subscription. Upon returning, they realized they had accidentally left the account active and were billed for a month they did not use. They contacted customer support, explained their situation, and successfully received a refund for that billing period.
• Plan Upgrade Confusion: A user intended to upgrade their subscription plan but inadvertently selected the more expensive option while navigating the website. After realizing the mistake, they reached out to customer service for clarification and to revert to their original plan. The team promptly assisted and issued a refund for the price difference.
• Technical Issues During a Live Event: During a live interactive session organized by Untoxicated, a user experienced significant connectivity issues that prevented them from participating fully. After reaching out to support, they provided details of the incident, which led to a successful request for a refund for that session.
• Misunderstanding of Free Trial Duration: A new user attempted to cancel their subscription a day after the free trial ended, mistakenly thinking they were still within the trial period. After explaining the misunderstanding to customer support, they were granted a refund for the first month’s subscription fee, allowing them to reconsider their plans.

Tracking your refund status with Untoxicated is straightforward and efficient, thanks to our dedicated system designed to keep you updated throughout the process. Here’s how to stay informed about your refund status:

• Email Notifications: Look out for email updates from Untoxicated when your refund is processed. These emails will provide detailed information about the status of your refund, including the expected time frame for completion.
• In-App Alerts: Make sure to enable notifications in the Untoxicated app. You'll receive instant alerts regarding your refund process, which will help you stay updated on any changes.
• Account Dashboard: Log into your Untoxicated account and navigate to the Order History section. Here, you can view all your past orders, including any refunds initiated, with real-time updates on their status.
• Billing Section: For additional details, check the Billing section in your account settings. It provides a comprehensive view of your transactions, including pending and processed refunds.
• Refund Progress Updates: Each refund request includes specific milestones in our communications. You'll receive notifications when your refund is received, processed, and finally issued back to your original payment method.
• Customer Support: If you have questions or need more information, our customer support is always available through the app or website. They can assist you in tracking your refund status beyond the automated updates.