Billing can often be an afterthought until an unexpected charge catches your attention, such as an automatic subscription renewal. This guide is designed to help you understand how refunds work with Upward Broadband, detailing eligibility criteria and the straightforward steps to request your money back efficiently. Our aim is to ensure you feel supported throughout the process, so you can get back to enjoying your service without any concerns.
What You Should Prepare Before Applying For Refund
Account Information: Your registered email address and account username with Upward Broadband.
Transaction ID: The specific transaction ID from your billing statement or order confirmation email for the service purchased.
Service Type: Be prepared to specify the service plan (e.g., internet package) for which you are requesting a refund.
Proof of Payment: Capture of the receipt or billing statement showing the date and amount of the payment made to Upward Broadband.
Cancellation Confirmation: If applicable, include any emails or notifications confirming the cancellation of your service.
Reason for Refund: A clear and concise statement explaining the reason for your refund request, such as service outage or dissatisfaction.
Contact Information: Ensure your current phone number and email address are up to date in case Upward Broadband needs to reach you for follow-up.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
Debit Card
3-5 working days
ACH Transfer
5-7 working days
Check
10-14 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Upward Broadband
At Upward Broadband, users enjoy access to premium internet services that are designed to meet their connectivity needs through subscription-based plans. Understanding your eligibility for a refund is important for ensuring your satisfaction with our services. Refund situations may arise from specific circumstances within your account management or subscription status, and it’s essential to be aware of these to navigate potential billing inquiries effectively.
Here are some situations relevant to Upward Broadband that may qualify for refunds:
Service Downtime: If you experience significant service interruptions that prevent access to the internet for an extended period, you may qualify for a remedy in the form of a refund for the affected period.
Plan Changes: If you have upgraded or downgraded your subscription and billing adjustments were not reflected accurately in your next billing cycle, you might be eligible for a refund of the difference.
Service Cancellation: If you have canceled your subscription before the end of the billing cycle but were charged for the subsequent period, you may qualify for a prorated refund based on the remaining days of service.
Billing Errors: In case there are discrepancies in your invoice that do not align with your selected plan or usage, you might be eligible for a refund for the difference.
Users are encouraged to reach out to customer service regarding specific inquiries related to their accounts and billing scenarios. Each situation will be reviewed based on the terms of service and individual account history.
Step-by-Step Process to Request Your Upward Broadband Refund Like a Pro
Scroll to the bottom of the page and click on the Contact Us link.
Select Customer Support from the options provided.
Fill out the customer support form with your account details:
Include your full name and account number.
In the subject line, write Request for Refund.
In the message body, specify the reason for the refund request, such as the subscription renewed without prior notice or that the account was unused.
Submit the form and wait for a confirmation email from their support team.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Find your Upward Broadband subscription from the list and tap on it.
Scroll down and tap Report a Problem.
Choose the reason for your refund request, such as the subscription renewed without notice.
Submit your request and wait for a reply from Apple Support.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the Menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find the Upward Broadband subscription.
Tap on Manage, then select Cancel Subscription.
After cancelling, visit the Google Play Order History in the menu.
Find the order for Upward Broadband and select Report a Problem.
Choose Request a Refund and explain that the account was unused or renewed without prior notice.
Submit your request and wait for a confirmation.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select Manage Account from the menu.
Scroll to the Subscriptions section.
Find your Upward Broadband subscription and click on it.
Select Cancel Subscription.
After canceling, use the Help section in the Roku menu to access Contact Us.
Choose Email and provide your account details, indicating Request for Refund in the subject.
Include a message outlining your refund reasons, such as that the subscription renewed without notice.
Submit the message and await a response from Roku customer support.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
I am writing to address a billing situation regarding my account. [describe reason]
I would like to request a refund in the amount of [Amount].
I have attached relevant documentation for your reference, if applicable.
Please confirm the status of my refund request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been received and is under review.
Your request is being processed; you will be notified once it has been approved or denied.
Processing
The refund is being processed by our finance team.
This stage may take 3-5 business days until the funds are released back to your account.
Refunded
The refund has been successfully processed and funds have been returned.
You will see the credit on your next billing statement or in your account shortly.
Partially Refunded
A partial refund has been issued for the original transaction.
You will receive a credit for a portion of the amount paid, typically based on the service used.
Completed
The refund process has been finalized.
Your refund is complete, and no further action is needed on your part.
Cancelled
The refund request has been cancelled, either by you or the merchant.
If you wish to pursue a refund again, please reach out to our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Upward Broadband, users often seek refunds under various circumstances related to their subscription services and account management. Here are some specific scenarios where users successfully claimed refunds:
Service Downtime: A user experienced a temporary service interruption due to maintenance work that was announced but took longer than expected. They reached out to customer support, informed them about the inconvenience, and received a prorated refund for the time the service was unavailable.
Incorrect Billing Cycle: A customer noticed that they were billed for a full month despite having upgraded their plan mid-cycle. Upon reviewing their account with a representative, it was determined that they were entitled to a partial refund for the overcharged portion, which was promptly issued.
Plan Downgrade Request: A user requested to downgrade to a more economical plan after realizing they weren’t using all the features of their current plan. After processing their request, the customer service team issued a refund for the difference in cost for the month following the downgrade.
Early Termination of Service: A customer decided to relocate and needed to terminate their service earlier than intended. After confirming their move and the associated terms, they were able to obtain a refund for the remaining unused service period as part of their service agreement.
The Easiest Way to Get a Upward Broadband Refund
If you're frustrated trying to get a refund from Upward Broadband—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with Upward Broadband is straightforward and designed to keep you informed every step of the way. Here are some efficient ways to monitor your refund progress:
Email Notifications: Once your refund request is processed, you will receive an email update. Check your inbox for messages from Upward Broadband, and look out for details on the status of your refund and any next steps.
Account Dashboard: Log into your Upward Broadband account on their website. Navigate to the Billing Section where you can view all transactions, including any pending or processed refunds.
Order History: In the account settings, locate the Order History tab. Here, you can find specific information about your refund status, including the date it was initiated and any notes regarding its processing timeframe.
Mobile App: If you’re using the Upward Broadband mobile app, go to the Account section and check the Refunds subsection for real-time updates on your refund status.
Customer Support: For any immediate questions or if you don’t see the information you need, contact Upward Broadband's customer support directly through their help desk.
FAQ
If you forget to cancel your Upward Broadband service on time, refunds are typically not issued for the current billing cycle, as we operate on a subscription basis. However, we encourage you to reach out to our customer support team; they may be able to assist you with your specific situation.
Refunds from Upward Broadband typically take 5 to 7 business days to process after the request is approved. The exact timing may vary depending on your financial institution and their processing times.
If you see a charge but do not have an active subscription, please check your account details to confirm your subscription status. If you still believe there is an issue, contact Upward Broadband's customer support with your account information and charge details for assistance in resolving the matter.
If you are unable to secure a refund directly from Upward Broadband, consider reaching out to customer service for further assistance. You may also want to escalate your request within their support system to ensure your issue is reviewed thoroughly. Additionally, reviewing your account details may provide further context or options regarding your situation.
If Upward Broadband refuses to issue a refund, it may be helpful to review their refund policy to ensure all conditions are understood. You can also reach out to customer support again for further clarification or assistance. Additionally, check your account details to confirm that all relevant information has been provided.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
.svg)
.png)
Comments (0)