How to Request A Urban Decay Refund

• Order Number: Locate the unique order number from your purchase confirmation email.
• Product Information: Have details ready for the specific items you wish to return, including shades, sizes, and other relevant attributes.
• Receipt or Invoice: Make sure you have a copy of your receipt or invoice that was sent to you via email upon purchase.
• Account Details: Ensure you have your Urban Decay account login information available for verification.
• Photos of the Product: If the product is defective or damaged, take clear photos to support your refund request.
• Reason for Return: Prepare a brief explanation of why you wish to request a refund, as this may be required during the process.
• Return Authorization Number: If applicable, check whether you need to request a Return Authorization Number (RAN) before shipping the product back.
• Return Shipping Label: Indicate whether you have the original shipping label; additional fees may apply if it's not included.

*Working days are Monday to Friday, and don't include public holidays.

At Urban Decay, customers have the opportunity to understand their eligibility for refunds in relation to specific products and services offered through our e-commerce platform. The return policy is designed to ensure customer satisfaction while also maintaining the integrity of our product offerings.

Refund eligibility may arise in the following scenarios:

• Defective Products: If a product is received in a defective condition, customers may qualify for a refund or exchange to ensure they receive usable items.
• Incorrect Orders: If the wrong item is sent to the customer, they might be eligible for a refund or a replacement item upon verification of the order details.
• Unopened Products: Products returned in their original, unopened condition may be eligible for a refund. This ensures that the product’s integrity is maintained for reselling.
• Order Cancellation: In the event of an order being canceled before shipment, customers may qualify for a full refund of their payment.
• Subscription Services: For customers enrolled in subscription services, eligibility for refunds may depend on the timing of cancellations and the specific terms outlined during sign-up.

Urban Decay encourages customers to review the detailed return policy available on our website or to reach out to our customer service team for any inquiries related to refunds and returns. This ensures that customers have a clear understanding of their rights and options regarding their purchases.

At Urban Decay, customers occasionally encounter situations where they may seek a refund for products or services. Here are some real user scenarios illustrating how refunds have been successfully claimed:

• Wrong Shade Purchase: A customer ordered a foundation online but realized upon delivery that the shade did not match their skin tone. They reached out to Urban Decay's customer service for guidance, initiated a return, and received a full refund within a week after returning the product.
• Damaged Item Received: After receiving an eyeshadow palette that was damaged during shipping, a customer contacted Urban Decay to report the issue. The customer service team quickly sent a replacement and processed a refund for the original order, ensuring complete satisfaction.
• Subscription Overlap: A customer who subscribed to Urban Decay's monthly beauty box realized they had overlapping subscriptions. After reviewing their account, they contacted support to clarify the subscription details, successfully opting for a refund for the second subscription that had already been charged.
• Unwanted Gift Purchase: A customer received a gift set from Urban Decay that they did not want to keep. They reached out to Urban Decay’s customer service to inquire about returning the gift. The support team provided the necessary return instructions, and upon returning the item, the customer was granted a refund, offering a smooth resolution to their situation.

Tracking your refund status with Urban Decay is straightforward and designed to keep you informed throughout the process. Here are some efficient ways to stay updated on your refund:

• Email Notifications: Urban Decay communicates important updates via email. After you initiate a return, keep an eye on your inbox for a confirmation email. This will include details about the refund process and any actions needed from you.
• Urban Decay Account Dashboard: Log into your Urban Decay account and navigate to the Order History section. Here, you can view the status of your recent orders, including any pending refunds. Simply click on the relevant order to see more details.
• Mobile App Alerts: If you have the Urban Decay mobile app, make sure you've allowed notifications. You'll receive updates directly through the app when your refund status changes, ensuring you’re always in the loop.
• Billing Section Insights: Check the Billing section in your Urban Decay account for any updates related to your refund. This area may provide additional information, such as timelines and processes involved in your refund.
• Contact Customer Support: If you have specific questions regarding your refund, Urban Decay’s customer support team is available to assist you. You can reach them via the Contact Us section on their website for more personalized inquiries.