How to Request A Urban Market Refund

• Order Confirmation Number: Locate the unique order confirmation number received via email after your purchase.
• Transaction ID: Gather the transaction ID associated with your purchase, which can be found on your bank statement or in your Urban Market account.
• Proof of Purchase: Make sure to have a copy of your receipt or invoice, which may include details of the items purchased and payment method.
• Account Information: Be ready to provide your Urban Market account details, including the email address linked to your account.
• Photos of the Product: If applicable, take clear photos of the product you wish to return, especially if there are defects or issues.
• Reason for Return: Clearly outline the reason for your refund request, whether it’s due to dissatisfaction, damage, or incorrect item.
• Return Policy Review: Familiarize yourself with Urban Market’s return policy to ensure your request falls within the allowed time frame and conditions.
• Shipping Materials: If returning a physical product, prepare shipping materials and check if Urban Market provides a return label.
• Customer Service Contact: Have the contact information for Urban Market’s customer service on hand in case you need assistance during the refund process.

*Working days are Monday to Friday, and don't include public holidays.

At Urban Market, we strive to provide a seamless shopping experience for our customers. Understanding eligibility for refunds is an essential part of managing your account and ensuring satisfaction with our offerings. Users may have specific circumstances where a refund might be considered based on our policies and the nature of the products and services we offer.

The following situations may qualify for a refund at Urban Market:

• Order Cancellations: If an order is canceled prior to its processing, users may be eligible for a full refund.
• Product Availability: In the event that a product is unexpectedly out of stock after an order is placed, customers may qualify for a refund for that item.
• Product Returns: Items returned within our specified return window, in original condition, may be eligible for a refund based on our return policy.
• Subscription Adjustments: If a subscription is adjusted or terminated according to our policy guidelines, users may be eligible for a pro-rated refund for the unused portion of the service.
• Service Dissatisfaction: If users experience issues with a service that cannot be resolved, they may be eligible for a refund upon review of the circumstances.

It is recommended that customers refer to our detailed refund policy for more information on eligibility criteria and procedures to follow in order to process a refund request.

At Urban Market, we understand that sometimes unexpected situations arise that may require our users to request refunds. Here are a few scenarios where customers successfully claimed refunds:

• Product Quality Issue: A shopper purchased a handmade ceramic vase from Urban Market, but upon receiving it, they noticed a small crack. After reaching out to customer support with a photo of the defect, they were pleased to receive a full refund, along with an apology for the inconvenience.
• Subscription Overlap: A user accidentally signed up for two consecutive subscription plans, intending for only one. After a quick chat with our support team to clarify the billing, they received a prompt refund for the second subscription, allowing them to continue enjoying their preferred plan without any additional charges.
• Delivery Delay: A customer ordered seasonal produce boxes but experienced a significant shipping delay, resulting in the delivery occurring past the expiration date. By contacting Urban Market’s customer service, they received an immediate refund for the affected box, ensuring they could order a fresh shipment for the next week.
• Change of Mind: After trying out a new artisanal food subscription, a user determined it wasn’t the right fit for their tastes. They reached out to Urban Market’s team within the satisfaction guarantee period and successfully obtained a refund for the last shipment they hadn’t opened yet, allowing them to explore other options in the marketplace.

Tracking your refund status at Urban Market is a straightforward process, thanks to our streamlined communication and user-friendly features. To ensure you stay updated on your refund progress, follow these efficient tips:

• Email Notifications: Urban Market sends timely email updates about your refund status. Keep an eye on your inbox, particularly for emails from "support@urbanmarketchicago.com," which will contain important information regarding the processing of your refund.
• Account Dashboard: Log into your Urban Market account and navigate to the Order History section. Here, you will find a detailed overview of your recent purchases, including the status of any refunds initiated.
• Mobile App Alerts: If you have the Urban Market mobile app, make sure to enable notifications. You will receive instant app alerts regarding refund updates, giving you real-time information right at your fingertips.
• Billing Section: In your account settings, check the Billing Section where you can view your transaction history. This area will indicate whether a refund has been processed and the expected timeline for its completion.
• Refund Progress Information: When you view your order details, you can see specific information on the refund status, including the date it was initiated and any notes regarding your refund request.
• Support Resources: If you have additional questions or need clarification, reach out to our customer service team through the contact options available in your account dashboard. They can provide further insights into your refund status.