Many users often overlook billing details until an unexpected charge arises, possibly due to an automatic subscription renewal. This guide is designed to clarify how refunds work at Urban Studio Creations, outlining eligibility criteria and providing clear, step-by-step instructions for requesting a refund swiftly. Our aim is to ensure you feel confident navigating the process and receiving your money back without any hassle.
What You Should Prepare Before Applying For Refund
Order Number: Locate your unique order number found in your purchase confirmation email.
Transaction Receipt: Have a copy of the original transaction receipt showing the item purchased and amount spent.
Account Information: Ensure you are logged into your Urban Studio Creations account to access your purchase history.
Product Condition Details: Document the condition of the item, including photos if they're damaged or not as described.
Refund Reason: Prepare a clear explanation of why you are requesting the refund, referencing any relevant policies.
Communication Logs: Keep any prior communication with Urban Studio Creations regarding your order, including emails or chat transcripts.
Shipping Details: If applicable, provide any tracking numbers or shipping confirmations related to the return.
Policy Review: Familiarize yourself with the Urban Studio Creations refund policy to ensure your request aligns with their guidelines.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Shop Pay
2-3 working days
Apple Pay
2-3 working days
Google Pay
2-3 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from Urban Studio Creations
At Urban Studio Creations, we strive to ensure that our users have a clear understanding of their rights regarding refunds for the services we provide. Our offerings include a range of digital products and design services tailored to enhance your creative projects. As such, our refund eligibility is dictated by specific circumstances that may arise during your engagement with our services.
Below are situations that may qualify you for a refund:
Service Quality Issues: If a digital product or service does not meet the quality standards presented at the time of purchase, you may be eligible for a refund. This includes scenarios where the final deliverable does not align with the agreed-upon specifications.
Non-delivery of Services: Should there be a situation in which a purchased service has not been delivered within the agreed timeline, you may have grounds to request a refund.
Account Management Conflicts: If there are discrepancies related to your user account, subscriptions, or purchase history that impact your access to services or products, this may warrant a review for potential refunds.
Subscription Cancellations: If you decide to cancel a subscription, any payments made for the current billing cycle might be reviewed for eligibility, particularly if the cancellation occurs before the renewal date.
We encourage users to reach out through our dedicated support channels to discuss any concerns regarding their services or billing situations. Each inquiry will be handled with care to ensure a fair assessment based on the specific details of your account and circumstances.
Step-by-Step Process to Request Your Urban Studio Creations Refund Like a Pro
If you purchased through Urban Studio Creations.com:
Scroll down to the bottom of the page and click on the "Contact Us" link.
Fill out the contact form with your details:
Include your name, email address, and membership details.
In the message box, mention that you wish to request a refund for your membership.
Emphasize that you were not notified of the renewal or that the account has not been used recently.
Submit the form and wait for their response.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your Apple ID (your name at the top).
Select Subscriptions.
Find and tap on Urban Studio Creations.
Scroll down to the "Cancel Subscription" section and click it.
After cancellation, open the App Store.
Tap on your profile in the top-right corner, scroll down, and select Purchased.
Find Urban Studio Creations and tap on it.
Click on Report a Problem and choose Request a Refund.
Choose a reason, such as "The subscription renewed without notice" or "The service was not utilized" to enhance your message.
Submit your request.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Select the menu icon (three horizontal lines) in the top-left corner.
Tap on Subscriptions.
Find and select Urban Studio Creations.
Click on Cancel Subscription.
After cancellation, tap on the menu icon again and select Account.
Scroll down to Purchase History, find your subscription, and click on it.
Tap on Report a Problem.
Choose Request a Refund and detail that the subscription was renewed unexpectedly or hasn't been used recently.
Submit your request for a refund.
If you purchased through Roku:
Go to the Roku website and log into your account.
Select My Account from the menu.
Under your account information, look for Manage Your Subscriptions.
Find Urban Studio Creations in the list of subscriptions.
Click on Cancel Subscription.
Once cancelled, navigate to the customer support page and click on Submit a request.
Fill out the form, specifying that you are requesting a refund for the recent charge.
In your message, highlight that you weren’t notified about renewal or that the service was not used.
Submit your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to Urban Studio Creations for Refund
Script
Copy
Subject: Refund Request – Urban Studio Creations Account [Your Email]
Dear Urban Studio Creations Team,
I hope this message finds you well.
I would like to bring to your attention the following billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
If applicable, I have attached relevant documentation to support my request.
I kindly ask for confirmation of this request within 3-5 business days.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been received but is awaiting approval.
You will be notified once the refund is reviewed. This stage may take up to 48 hours.
Processing
The refund is being processed by our team.
This usually takes 3-5 business days as we verify the details of your order.
Refunded
Your refund has been successfully processed and the amount has been returned to your payment method.
You should see the funds in your account within 3-7 business days, depending on your bank.
Partially Refunded
A portion of your order has been refunded.
This may occur if only some items in your order were eligible for a refund. The details will be included in your notification.
Completed
The refund process is complete, and you have received your funds.
You can track your refund history in your account settings.
Canceled
Your refund request has been canceled, typically due to policy violations or timeout.
If you believe this was an error, please contact our support team for assistance.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At Urban Studio Creations, users often have questions about their subscriptions and orders, leading to a variety of refund scenarios. Here are some realistic instances where customers successfully claimed refunds:
Subscription Adjustment: A user realized they signed up for the wrong plan and contacted Urban Studio Creations within the refund window. The support team efficiently helped them switch to the correct subscription tier, issuing a refund for the difference in cost.
Event Workshop Cancellation: After purchasing a ticket for a live online workshop, a user encountered scheduling conflicts and had to cancel their attendance. Urban Studio Creations promptly processed the refund when they received the cancellation request within the specified timeframe.
Product Quality Issue: A customer received a customizable product that did not meet their expectations due to a minor error in personalizations. Urban Studio Creations addressed this concern directly, offering a full refund after confirming the issue through their customer service channels.
Account Upgrade Confusion: A user attempted to upgrade their account but accidentally purchased an additional subscription instead. After reaching out to customer service, they received a refund for the unintended purchase while successfully completing their desired upgrade without further hassle.
The Easiest Way to Get a Urban Studio Creations Refund
If you're frustrated trying to get a refund from Urban Studio Creations—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
If you've recently requested a refund from Urban Studio Creations, tracking its status can be a straightforward process. Here are some efficient ways to keep tabs on your refund progress:
Check Your Email: Urban Studio Creations sends out confirmation emails for refund requests and updates at each key stage of the process. Look for emails with the subject line "Refund Update" to stay informed.
Login to Your Account Dashboard: For real-time updates, log into your Urban Studio Creations account. Navigate to the Order History section, where you’ll find detailed information about your refund status, including the date the refund was initiated and any processing timelines.
Mobile App Notifications: If you’re using the Urban Studio Creations mobile app, you can receive push notifications regarding your refund status. Ensure your notifications are enabled to get timely updates straight to your phone.
Billing Section Insight: In the Billing section of your account settings, you can view the status of your refund alongside any pending transactions, providing a comprehensive overview of your account's financial activity.
Customer Support Assistance: If you're unable to find the information you need, Urban Studio Creations' customer support team is ready to assist. Reach out through the live chat feature available on the website for personalized help.
FAQ
If you forgot to cancel your subscription on time, unfortunately, we cannot provide a refund for the most recent billing cycle. We recommend reaching out to our support team to discuss your situation, as they may offer options or solutions to assist you moving forward.
Refunds typically take 5-10 business days to process after your request has been approved. The exact time may vary depending on your bank or payment provider's policies. You will receive a confirmation once the refund has been issued.
If you see a charge from Urban Studio Creations but do not have an active subscription, please first check your account details and any previous transactions. If the charge is still unclear, we recommend reaching out to our customer support team for assistance in reviewing the account and resolving any discrepancies.
If you are unable to secure a refund directly from Urban Studio Creations, consider reaching out to their customer service again for further assistance. Additionally, you may escalate your inquiry within their support system for a more detailed review of your situation. It's also helpful to review your account details to ensure all information is accurate and up to date.
If Urban Studio Creations refuses to issue a refund, it's advisable to review their refund policy for specific criteria that may apply to your situation. Consider reaching out to their support team again for clarification or further assistance. Additionally, double-check your account details to ensure that your request aligns with their guidelines.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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