Many users often overlook the details of billing until an unexpected charge catches their attention, such as an automatic renewal of a subscription. This guide is designed to help you understand how refunds work with US Directory, including who is eligible for a refund and the straightforward steps to request your money back quickly. By following this guide, you can navigate the refund process with confidence and ease.
What You Should Prepare Before Applying For Refund
Account Information: Your US Directory account username and email address used for the transaction.
Transaction ID: The specific transaction ID for the service or product you are requesting a refund for.
Order Confirmation: A copy of the order confirmation email received at the time of purchase.
Billing Details: Your billing information, including the credit/debit card used for the transaction.
Reason for Refund: A clear explanation of why you are requesting a refund (e.g., service not delivered, incorrect information provided).
Service Details: Details of the specific service or listing you purchased, including the date of purchase.
Previous Communication: Any previous correspondence with US Directory regarding the issue, including support tickets or emails.
Documentation: Any screenshots or documentation supporting your refund request (e.g., errors encountered, misrepresentation of services).
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 business days
PayPal
2-3 business days
ACH/E-Check
5-7 business days
Wire Transfer
3-5 business days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from US Directory
At US Directory, users engage with a variety of digital services designed to enhance their online presence and business visibility. Understanding your rights regarding refunds is important to effectively manage your account. The eligibility for refunds may depend on specific circumstances related to the services rendered and your account status.
Subscription Cancellation: If you cancel your subscription prior to the next billing cycle, you may be eligible for a refund for the unused period of your service.
Service Quality Issues: In cases where the service provided does not meet the expected standards as stated in the terms of service, you could qualify for a partial refund based on the circumstances.
Account Downgrades: If you choose to downgrade your subscription plan and notice any discrepancies in billing, this situation may make you eligible for a refund of the difference in cost.
Billing Errors: If you identify specific discrepancies in the charges incurred that do not align with the terms of your subscription, these situations might be considered for a potential refund.
For more detailed info about your particular situation, we recommend reviewing your account details or reaching out to customer support for clarification on eligibility criteria.
Step-by-Step Process to Request Your US Directory Refund Like a Pro
“The subscription renewed without any notification.”
“I did not use the service at all.”
Submit your request and await a confirmation email.
If you purchased through Roku:
Go to the Roku home screen on your device.
Navigate to Settings.
Select Manage Account or Account Settings.
Find the subscription for US Directory listed under Subscriptions.
Click on it to locate the cancellation option to stop future charges.
To request a refund, log into your Roku account on a web browser.
Visit the Orders tab in your account settings.
Find the transaction and select ‘Report a Problem’.
In your message, mention phrases such as:
“The subscription was charged without prior notice.”
“I did not utilize the service at any point.”
Submit your request and keep an eye out for a response via email.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
Get help with your refund
"This app saved me $127 in minutes"
Draft email to US Directory for Refund
Script
Copy
Subject: Refund Request – US Directory Account [Your Email]
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Dear US Directory Team,
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I hope this message finds you well.
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[describe reason]
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I would like to request a refund in the amount of [Amount].
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Attached to this email, you will find relevant documentation for your review.
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I would appreciate confirmation of this request within 3-5 business days.
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Thank you for your attention to this matter.
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Sincerely,
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[Your Name] \n[Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
The refund request has been submitted but not yet reviewed.
Your request is in the queue for processing and you can expect an update soon.
Processing
The refund is currently being processed by our team.
This usually takes 3-5 business days. Please be patient as it's being handled.
Refunded
The refund has been successfully completed.
The amount will reflect in your account within 3-7 business days.
Partially Refunded
A portion of the original transaction has been refunded.
You will see the partial refund on your account shortly.
Completed
The entire refund process has been finalized.
You have no pending refund issues at this time.
Canceled
The refund request has been canceled.
If you feel this is in error, please contact customer support.
Real User Scenarios: When and How Refunds Were Successfully Claimed
Users of US Directory often manage various aspects of their listings, subscriptions, and services. Here are some real user scenarios where refunds were successfully claimed:
A user realized they had mistakenly renewed their subscription for another year while intending to switch to a monthly plan. After contacting US Directory’s customer support to clarify their subscription status, they received a refund for the unused year immediately upon modifying their plan.
A business owner found discrepancies in the billing for their advertising package. Upon reaching out to support with the details of the service and the billing cycle, they verified the charges and received a refund for the overlapping promotion that was not utilized.
A user attempted to update their business listings but faced technical difficulties that prevented the changes from being implemented. After submitting a support request outlining the issue, they were offered a refund for the month of service that did not meet their expectations due to the interruption.
A customer reviewing their account noticed they were billed for an add-on service they believed they had deactivated. After explaining the situation to US Directory’s support team, they promptly received a refund for the charges associated with that add-on, resulting in a clear understanding of their current account settings.
The Easiest Way to Get a US Directory Refund
If you're frustrated trying to get a refund from US Directory—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status efficiently on US Directory can help you stay informed and manage your expectations. By utilizing the tools and features available through the platform, you can easily keep an eye on the progress of your refunds. Here are some tailored tips to assist you:
Check Your Email Updates: US Directory frequently sends email notifications regarding your refund status. Be sure to check your inbox for messages titled 'Refund Update' or 'Your Refund Status', which will provide you with the latest information directly from the merchant.
Utilize the Account Dashboard: Log in to your US Directory account and navigate to the Account Dashboard. Here, you will find a dedicated section for Order History where you can view the status of your refunds, including the amount and the date processed.
Visit the Billing Section: In your account settings, go to the Billing section, where detailed information regarding any current or past refunds is available. This includes transaction details and estimated timelines for processing.
Mobile App Notifications: If you use the US Directory mobile app, ensure that you have notifications enabled. The app sends instant alerts regarding your refund status, providing real-time updates as they happen.
Refund Progress Indicators: On your Order History page, look for Progress Indicators next to each order. These indicators will visually represent the stages of your refund, showing whether it's in processing, approved, or completed.
Customer Support Features: For any uncertainties or if your refund status is unclear, do not hesitate to use the in-app customer support feature. They can provide direct answers about your refund and any potential delays.
FAQ
Unfortunately, if you forgot to cancel your subscription before the renewal date, refunds may not be available as per the terms outlined at the time of purchase. We recommend reviewing your account settings and any relevant policies for future reference. If you have further questions, feel free to reach out to customer support for assistance.
Refunds from US Directory typically take 5 to 10 business days to process, depending on your bank's policies. Once initiated, you will receive a confirmation email detailing the refund status. Please allow additional time for the funds to reflect in your account.
If you see a charge but do not have an active subscription, please first check your account on our website to confirm your subscription status. If you still believe there's an issue, contact our customer support team through the support page for assistance in resolving the matter.
If you are unable to get a refund directly from US Directory, consider reaching out to customer service once more for clarification on their refund policies. You may also explore escalating your inquiry within their support system, or reviewing your account details for additional options regarding your subscription or services.
If US Directory refuses to issue a refund, you may start by thoroughly reviewing their refund policy to understand the criteria for refunds. Additionally, consider reaching out to their customer support team again for clarification or to provide any further details regarding your request. It's also helpful to check your account details to ensure all information is accurate, which may assist in resolving any concerns.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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